Gagne's Automotive LLC

Arthur Jackson II

★★★★★

7 months ago

I had the engine replaced in my truck at Gagne's Automotive, and I honestly couldn’t be happier with how everything turned out. I was met with an exceptional level of professionalism that immediately put me at ease. The staff is knowledgeable, courteous, and clearly passionate about what they do. I've experienced many mechanics and Gagne's quality of work is second to none. They diagnosed the issue very quickly, took the time to explain what was going on, what my options were, and had my truck repaired a lot faster than I expected. There were no surprise charges, no unnecessary upselling — just straight talk and transparency. Overall, my experience with Gagne's Automotive was great! It’s hard these days to find a place that’s this reliable, honest, and easy to work with. Gagne’s delivers on every front. They’ve earned a lifelong customer and I would recommend them without hesitation to anyone looking for a trustworthy and high-quality automotive shop.

Terrell Mitchell

★★★★★

4 months ago

Great service! They're very good at quickly diagnosing the problem. Parts came in fast also.

Bianca Rios

★☆☆☆☆

9 months ago

Took my truck here to repair my A/C & windshield wipers, they told me they could do it at a fair price. After a few days (4), I went to check up on my truck because I had not gotten an update on it, that’s when they informed me that my phone number was somehow lost which is why they couldn’t give me a call & therefore they hadn’t start working on my truck. I have a backup car & was not relying on my truck at the moment since the A/C wasn’t working, so this was not upsetting to me & proceeded to let them work on the truck. When I got a call to let me know my truck was ready, I noticed that the windshield wipers did not get fixed, after explaining this to them, they told me they couldn’t fix it. This is what was upsetting because they initially told me they could fix it & was the reason why I committed to letting them work on my truck. The original quote I was given was $1.8k for the job, the price I had to pay was nearly $1.5k (only for the repairing of the A/C). I had really high expectations from this place, yet was unfortunately disappointed due to the dishonesty & lack of communication.

Stefan Skinner

★★★★★

a year ago

My regular mechanic was unavailable. Went to Gagnes for a water pump replacement. They diagnosed it quickly, gave me an estimate and started work immediately. Ended up having to also change out the thermostat. I also asked them to change my front and rear brake pads. They started work at 11:30am. I was back home by 5pm. Great communication. Fair pricing. Knowledgeable staff. I’ll be back.

Peace and Harmony

★☆☆☆☆

a year ago

DON'T go!!!!!! The ladies in there seem cool . Crook's, run.... I had car towed there not running. Wouldn't start and told my ex thought it was a blown head gasket. Well, they ran with that. Said I needed a whole motor. They do in finance and was approved for $4000.00 They left me $10 kept car over a week. Showed up unannounced to check things out after was told twice tomorrow. Missing work was dead broke after that. Car wasn't even in the garage, hood up and nobody working on it. As, I am missing work. So, get car back couple days after. About to drive out and car making a noise. They look and don't know. I even know it's the belt. Nothing, they only have me 3 mins on a warranty for a used motor. I've had problems every since. Come to find out a screw was half way coming out of motor. I've replaced the spark plugs 4 times with crankshaft sensor. Hearing problem.... I drive by their place everyday. I'll get a pic.

Justin Smith

★★★★★

a year ago

My water pump on my 2016 Ford Taurus had went out. I brought my car to Gagnes and the service was fast and efficient. They were very respectful and understanding. Will be coming back for future maintenance highly recommend!

HAROLD SHAW

★★★★☆

2 years ago

The owner was very polite and patiently explained to me what she learned and experienced in regards to my car problem, and was very honest with me, and I felt very comfortable bringing my vehicle there for service. However, I give 4 stars because of the lack of communication that I received from them, granted that the owner came down with the flu and wasn't able to make it to the shop that day, and still managed to call me personally and I appreciate that, but I wish I would have been updated earlier that day to avoid some inconveniences later. Overall, I would definitely take my vehicle there again because they did a fantastic job fixing my problem and would recommend them to anyone.

Teri

★★★★★

a year ago

The people at Gagne's were all so helpful and kind when my car broke down at a nearby park, and I had to get towed to their shop on Tidwell. I was staying out of town, and felt very helpless. They were all very nice, very quick, and my car runs like a charm.

Tom Gandara

★★★★★

2 years ago

Had our 2014 Jeep Compass in for transmission service, very good work!! We got our vehicle within a short time and a reasonable price. Would recommend this shop to anyone looking to get back on the road quickly. Will be back if need be .... Tom

ROYCEE SPENCER

★★★★★

2 years ago

This is by far the best auto shop in Houston, the prices are good and the service was great! I was greeted by the owner who was super sweet and she assured me everything would be fixed. The owner ordered by part from the dealer and the part was faulty, I traveled out of town , I called the owner on a Sunday and she answered and had me to bring it back in on Monday she texted me late Sunday to make sure I made it back into town the faulty part was replaced with no charge. This showed me she really cared about her customer! I GIVE GAGNES AUTOMOTIVE A 100. Great place!

John Parker

★★★★★

2 years ago

First time using the repair shop since Mr. Gagne died but wasn't disappointed, the owner still treats you like family, I brought my 2015 Nissan Versa and it was First time I hadn't taken it to a dealer but I wasn't disappointed a week later and it's still driving great! No road calls, I'll keep using them for my other vehicles

S. Randle

★★★★★

4 years ago

Just awesome customer service. This family has worked so hard in this community for years. Gagne automotive have served so many for years. It has been a great seed planted by Mr. Gagne he was the sweetest and most caring man. R I. P. I'm so glad that his daughter stood by his side and has continued the vision Come and receive good old school customer service and satisfaction.

Maria Cruz

★★★★★

Edited 9 months ago

Always get my oil change here very respectfully and fast will always get my oil change here .I appreciate them very much 💞

Tarasha Robinson

★★★★★

3 years ago

Gagne's Automotive has taken care of 2 of my son's trucks on 4 different occasions..they have always been professional, effecient, and reasonible. I dont live in the same city with my son, so I appreciate their honesty and the convenient ways to pay. I recommend them for your service needs

Sandy Bowie

★★★★★

5 years ago

I've been a customer of this shop since it was ran by the Father, after years of servicing all of my vehicle's even my daughter, when my son who was a student of Grambling University at the time needed a reliable dependable service shop there was no hesitation when choosing them, after getting the truck there much more work was needed than expected, being patient with me and (my frustration😪) they patiently gave me GREAT SERVICE at RATE I COULD AFFORD. I highly recommend this service shop. Sandy Steward-Bowie

Jeffery morgan

★☆☆☆☆

3 years ago

Did a tune up on my car in 2021, already need a tune up, in 2022, took it to then the rectify the problem, I got told something else was wrong, they didn't want to stand bye there work, had to take the car to another person, they didn't change the plugs, nor the wires, & I bought the stuff. They lady in the office was very rude to me despite me being nice.. don't ever go here if you want your stuff done right, cause they will not own up to there mistakes..

Ariel Brown

★★★★★

6 years ago

I have used Gagne's Automotive shop for years now and I will always use them. The staff is very professional, kind and super reliable for the people of the community. Whenever someone asks of a good automotive shop I always recommend Gagne's. They stand behind the work that they do. The best shop on the Northeast side of Houston, TX. Yulonda Hunt