About Business
Galles Chevrolet Service Center brings expert Car Repair solutions to the local community in Albuquerque, NM, Albuquerque. From Auto repair shop, Auto electrical service, Auto glass repair service to complex Car Repair projects, they maintain high standards of service quality. Local residents in Albuquerque, NM appreciate their attention to detail, leading to a consistent 3.6/5 rating from 20 reviewers. By focusing on the specific requirements of the Albuquerque, NM area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Albuquerque, NM and beyond.
Google Reviews
Dustin Green
★★★★★
5 years ago
I had a warranty recall that I scheduled to be updated, and they were fast, did it in a hour and got me back on road. Really nice Service Agents too!
Earleen Allen
★★★★★
2 years ago
Outstanding customer service! Big Thanks to Kim. We were traveling thru the area towing our trailer, engine light came on. She worked us in and after some warranty work for us back on the road the same day!! Just wow!!
Mitch Trefzer
★★★★★
a year ago
Had an awesome experience at their service department. They found issues I brought with me from out of town, got the parts they needed, and got me on my way quickly. I’ll come back here for service and might even give the sales department a shot.
Ron Pierce
★★★★
☆
9 months ago
Addressed the issue with the battery on my 2024 Silverado EV RST and actually completed it more quickly than we were thinking it would take to complete. Thank you!
Mike Lucas
★
☆☆☆☆
a year ago
Silverado 2500HD needed oil Sending Unit (sensor) replaced while traveling across the US. Galles told us they couldn't get us in for 5 days and another 3 days to diagnosis and repair. They told us it will be very expensive! Took it to Perfection Auto & Truck. They fixed it in 1 hour for only $200.
Martin Tarango
★★★★★
a year ago
Came in to get my 2019 Traverse looked at. Talked to General Sales Manager JR Steffes about the issues I am having with the car. He took care of me right away and got with a service tech to take the vehicle to the back and look at it to get it taken care of. I recommend Galles Chevrolet for all your GMC and Chevy maintenance needs. I also recommend this place if you are looking for a new vehicle. My sales representative Anthony Cano recognized me came to talk to me and made sure we were taken care of.
Joshua Uriarte
★
☆☆☆☆
a year ago
This place is a scam, straigh up. I bought a 2001 chevy malibu off of the previous owner. The owner I knew along with his mother. He passed away so I bought the car. The car had issues and Gallas milked the previous owner and the mother a long with their insurance. The kicker, they gave a dead battery Acdelco made 12/19. So I took it to my local Cheverlet dealer which they will be replacing the battery, and they told me that Gallas never did anything to the car, and the battery was dead. The tie rods were screwed which was why it was there, and the ignition switch was bad. Like seriously? All kf these issues 1400 done on the car. Ummm 1400 worth of work was not done on the car. I plan on filing a complaint with the state and hopefully get the insurance department into this also.
Bryan
★★★★★
2 years ago
The service rep was very good about keeping me informed of the status of the work being done on my car. The needed repair work was done very well, and gave me a real feeling of confidence that every issue with my car had been fully resolved. My entire experience with the Galles Service Center was excellent!
narrieta21
★★★★★
a year ago
Was having trouble removing my key from the ignition switch, was initially told it was going to take several days to get the pats to fix the problem. The staff jumped into action and my vehicle was repaired in one day. Great effort an results.
Victoria Martinez Garcia
★
☆☆☆☆
a year ago
I took my 2008 Chevrolet Avalanche and they charged me $5500 for suspension work, and it runs the same as it did before they worked on it. They charge for work that's not done right. I've had to take my vehicle to another shop to get it done right. Do not trust them to work on your vehicle, they will rob you! I regret taking my vehicle here, they didn't even take vehicle for a drive "after completing work" to make sure it was running better. The technician said it runs real smooth now, I replied how do you know if it has the same amount of miles going out as it did when it came in?
Saige Nicole
★★★★★
7 months ago
Kim is amazing!!! Always so delightful. Takes care of my vehicle quick too! Absolutely love Kim and the Galles Service Department.
Donovan Kennedy
★
☆☆☆☆
Edited 3 years ago
I asked for an estimate and to verify I actually needed a computer update and Leonard Garcia told me it would take 2-5 days to verify if I needed an update and would have to leave my truck, or I could just get it updated without verifying it needed it the same day. Leonard Garcia told me appointments don't mean that's when you get your vehicle worked on, that's when you drop off your vehicle to start waiting in line to get worked on. He said I should have been told on the phone that I shouldn't plan on waiting there because of how busy they were (when I called they said waiting wouldn't be a problem). I ended up going straight to a different Chevrolet Dealer/Mechanic and was glad I didn't leave my truck with this place for days to see if it needed a computer update.
Diana Kortz
★★★★★
7 months ago
Matthew is always professional and courteous when I take my vehicle in for an oil change. I appreciate his opinion regarding brake life and tire wear.
Martha Espinosa
★★★★★
a month ago
Remarkable fast service. I strongly recommend Galles Chevrolet and my service advisor Ken.
Nereida Olivas
★
☆☆☆☆
11 months ago
Took in my mom's truck to get fixed cause no mechanic in town could fix it. Got quoted one price, was told it needed a flush (originally what it went there for) well it turned out to be 2 other flushes totally unrelated to what it was going in there for. They fixed the problem but added to the account about 700$ more ! Then picked it up, service man doesn't say nothing, truck is filthy from the outside and their trash from the parts or stuff they used was left on the floor, along with my Oakley sunglasses and beats that were left on the middle console. Never taking it there again, Reliable Chevrolet did a much better job with relaying information and keeping my cars clean !
Matthew Bridger
★★★★
☆
2 months ago
A 30 minute oil change turned into an hour and a half. The staff were pleasant just way too long for an oil change. Don’t tell me 30min and take 3 times longer.
Tony Montoya
★★★★★
5 months ago
Ken Winter was great! Extremely knowledgeable and helpful. He explain everything to me and I appreciated the details. I have had great service every time I've taken my vehicles to Galles. I would recommend Galles to anyone looking to get their vehicle serviced, regardless of the make.
Anthony Maggio
★★★★★
4 months ago
I’ve been to this dealership many times for my servicing, and this has been the far best visit I’ve ever had. Everybody seem to be friendly and helpful. I was very impressed with Ken because he kept me apprised the whole time gave me the report of my vehicle and the things I need to watch until my next servicing extremely happy.
Victor Sanchez
★★
☆☆☆
2 months ago
Dropped off my vehicle on 12/26 because the check engine light was on. I knew it would need a water pump only through a diagnostic check at Auto Zone. When I arrived at Galles, the service rep (sweet lady) said they would have it about a week. That was it, really no further explanation there. Throughout the entire time they had my vehicle, no courtesy calls of progress. I received an email asking to approve services, but I wanted to talk to someone about it cause it should be covered under warranty. I called 4 times and left two voicemails. The followthrough is horrible. I am used to Rich Ford where a Service Advisor would call and give updates. Upon picking up my vehicle on 2/7, they pulled it up to the front, the guy jumped out and gave me my keys. He actually left his dirty floor paper and plastic, I had to strip it and put it in a trash myself! How disappointing.
Jamie kramer
★
☆☆☆☆
3 weeks ago
I am very disappointed and will not return to the service department as we went in on Monday got our oil changed and tire rotation took an hour and a half which 20 minutes of it our truck was just sitting done and nobody came and got us or told us any information on the truck when we were out to lunch. We saw a note on the paperwork. They handed us that said we had a leak and They recommend getting a new tire so I called. I talked to the service manager and he said it was their fault as they did not communicate the leak to us so he told usto bring it back. I brought it back yesterday and was told it would be a quick process and that I could get a loaner car. it was six hours to Have them getting a new tire as we were waiting to get the loaner vehicle we were told we needed our license a credit card on file and insurance card for incidentals but yeah when we returned their car full tank of gas and when we got in the truck, there was trash that they should have taken out on the floorboard for where their feet were and they just left it in there for us to dispose so they want their car back nice and clean full tank of gas and everything but yet they don’t give the same kind of courtesy and we do have tire protection and when we got up to the counter, we were told it was gonna be $222 for that tire and they do not communicate with each other. I’m the one that had to tell them that we have tire protection. I just do not know why it had to take six hours. We will now longer be taking our truck There anymore Very disappointed in Customer service and they gave us a small Chevy tracks which my son‘s wheelchair barely fit in there as their courtesy vehicle again two mess ups we will not return ever to this dealership.
