Garage Guys Automotive - Richmond

Kaya Naiwi

★★★★★

5 months ago

Thank you Luis for your service. I come here for my vehicle maintenance because they are fair with prices, provide a breakdown of services and provide recommendations for things, they provide pictures of things that need replacing/changing. This time I came for an oil change, tire rotation, to check my squeaky breaks, and air/cabin filter changes. I’m very happy with my results and maintenance. Also, everyone is so nice services are fast and convenient I love the customer lounge. It’s stocked with snacks and coffee it smells nice and is clean they offer wifi and there’s a bathroom available for use. The Halloween decorations are also a bonus. Thank you!

Nicholas Smith

★★★★★

3 months ago

One of the best shops around. Sandy is crazy knowledgeable and honest, no BS here. Do yourself a favor and pay the small extra cost to get your vehicle fixed right. Christian Brothers, Firestone, etc.. they cannot compete. Garage guys uses the best fluids and parts. They really take pride in their work with no HA'ssing. Honesty goes a long way in the automotive business, even if it stings a bit.

Fayyaz Khan

★★★★★

5 months ago

Garage guys Sugar Land location happens to be in my neighborhood. On receiving their second mailer, I decided to try them out. The lady who attended my call was very pleasant, friendly, courteous, and understanding, yet thoroughly professional. Later I learned it was Mimi at the front desk. Anthony, the manager, called me back promptly and gave me the price. He was also very politely and genuinely forthcoming. It was refreshing to visit the place. Neatly organized, clean, tastefully and aesthetically decorated reception with contemporary Halloween costumes. Ample reading material, and the front wall studded with vision, mission, and business statements reflects their commitment, dedication, and transparency. I needed rear brake pads and rotors replaced. They inspected the vehicle and explained to me what additional parts needed to be replaced. They even showed me the jammed calipers and damage they caused to pads. I was willing to trust their transparency and professionalism without seeing things with my own eyes. They gave me pick and drop service repeatedly. I have a lifetime experience of dealing with individuals and teams owing to my HR background. I confidently recommend garage guys for all your automotive repairs and services. They are affordable and competitive as well.

Leslie C

★★★★★

2 months ago

They are a great group of mechanics. From Phil walking me thru the quote and breakdown of how things would work and changes and time frame. To the owner Sandy standing on business. It’s hard to find “ your mechanic” that you trust like your hairdresser”. Nice to find that, and feel good when you drive off your vehicle is running great and no big surprise with hidden cost. Thank you guys for doing such a great job.

Nadine Anne Margrette Ramirez (Nadia)

★★★★★

a month ago

I did my state inspection with them and I was happy because it didn't take them long to finish(since my car is 3 years old), as a 1st timer, they were also patient in asnwering my questions about the process. Quick, honest and legit! Highly recommend.

Latoya

★☆☆☆☆

3 months ago

On Monday, December 1st about 2:46p I arrived at the establishment as I received a coupon in the mail for a 3p oil change appointment. Prior my brother ran some errands with me that day and my air conditioner and heater was working fine. When I left the shop after my oil change I thought it was delayed because they powered off my truck to perform a diagnostic which they said was apart of the oil change. Yesterday, Tuesday Dec 2nd at 9:13a I called and left a message with a female manager I was transferred to. Around 1:22p I had a miss call from this establishment however no message was left. Later that day something told me to read the comments because I am one out of few that actually takes really good care of my truck. My truck has only has been serviced at 3 locations since I bought it brand new in 2021. After coming home and reading the comments, I was going to take my truck back and have them to undo what they did to my air because per my brother and myself, my air was working properly prior the same day; I decided to stay away from that place because I don’t want to get charged an $85 diagnostic fee for something they did. What I am going to do on today, Wednesday Dec 3rd is take it by my dealership and have them to look at it with me to see what’s going on. If they find foul play, this will be escalated and I’m not referring to complaining to management. If they find something as they should not, however if they do, that would mean, the establishment illegally was destroying personal property for gain. Please note: I was not pleased afterwards as I walked to see what was taken so long, about 4p is when I received my keys just from an oil change. I did not ask for anything else except that. Anything extra was done, was based off of the establishment which olds them responsible for Luis the service tech who serviced my truck.

Idali Chapa

★★★★★

2 months ago

I had an excellent experience at Garage Guys! The team was friendly, honest, and very knowledgeable. They diagnosed my car quickly and had it back on the road in no time. Prices were fair and they explained everything clearly before starting the work. Highly recommend to anyone looking for a reliable mechanic!

Marilyn Monroe

★★★★★

5 months ago

I absolutely love these guys! I've heard great things about Garage Guys Automotive and I had to see it from myself. They are very detailed and thorough! I visited them for an oil change. They do a complimentary inspection to ensure your vehicle is safe to drive. I was very happy that they offered that service. They are reliable; they have earned my trust and my business.

Vicki Cook

★★★★★

a month ago

I had my car towed to The Garage Guys after it stalled and would not restart. Everyone was so friendly, they diagnosed the issue, and explained to me what was wrong. They sent me an estimate through text that I could approve online and got the work done super fast! I've always had a great experience when going to them. Thanks!

Teresa Neal

★★★★★

3 months ago

Went in for my regular oil change and Mr. Jay did a great job. Thank you! I have been a customer since 2022, and have always received exceptional service here. They always thoroughly explain any recommended services, which I really appreciate. I trust them to help me keep my vehicle in great working order. I highly recommend this shop.

Clifton Freeman

★★★★★

a month ago

My wife brought her car to Christian brothers and received an estimate for over 4 grand. We took it to Garage guys and asked for the same inspections and received an estimate of 600. That was 3 years ago and now we always take it here. They’re a great bunch and always get it done.

Brklyn Jenks

★★★★★

3 weeks ago

I always bring my car here. They always provide great service. Pricing is always good and they always explained what exactly is wrong and the stage is to fix it so you can prioritize what’s important if you don’t have enough to fix everything shout out to James Green for recommending this amazing mechanic shop and doing great work on my car. Also shout out to Phill for looking out for me. I’ll never take my car anywhere else. It’s worth the 30 mile trip. Trust me you want regret it.

Plumbing System Pros

★★★★★

a month ago

Sandy, Oscar, and the team at Garage Guys Automotive did a fantastic job servicing my fleet of commercial vans. They were professional, efficient, and thorough in their work. It’s clear they take pride in what they do, and it shows in the quality of their service. Keeping a fleet on the road is critical for our business, and their team made the process smooth and stress-free. I appreciate their reliability and attention to detail. Highly recommend Garage Guys Automotive for anyone needing dependable automotive service!

Dai Nguyen

★★★★★

4 months ago

Had a fantastic experience with Anthony Do at Garage Guys Automotive. I was in a pinch and needed a quick brake job before a track weekend. Anthony managed to fit me in the same day and had the work wrapped up before the sun even thought about setting. That kind of hustle is rare these days. These folks know the Corvette C8 inside and out, which is exactly what you want when your pride and joy is about to see some serious track time. I’m fortunate to have a shop like this in my own neighborhood, and Anthony has earned every bit of my confidence. I’ll be sending all my Corvette’s mechanical work his way from here on out—no hesitation. Highly recommended.

Fouzia kanwal

★☆☆☆☆

4 months ago

I received a coupon in my mail about the fully synthetic oil change in 39.99 plus tax. I called them to confirm. I asked how much it cost to change oil and he said it’s 79.99 . I told him i got a mail and it says 39.99. He said in that case it 39.99 plus tax. I thought its the black friday so they car giving the discount. Silly me . I went there and told them to change it. After they changed i got to know it was the oil nom branded open oil that is filled in the tanks. I inquired and he said it’s the in-house oil and we only use this with coupons. You see the problem here ? I think i was very disappointed.

MikeB

★★★★★

2 months ago

These guys are super cool. Someone was very helpful in myself looking to get a used truck thats been serviced there plenty. Was more than cooperative with getting the og owner my info and letting him know I'd very much appreciate if he'd reach out to me about intimate details of the truck from the previous owner. Thats 'above and beyond' type service. Very unorthodox and unusual, but I'm very into due diligence. Thx guy, you know who you are... Go Army!

Vincent Adegboye

★★★★★

a month ago

I had my ac go out on my truck. Very quick turn around and they were great about communicating everything through the process (including photos). Great shop. Great warranty. Will take my truck there for any future issues.