Garcia Auto Repair

Tiffany Thorn

★☆☆☆☆

Edited 3 months ago

I went to this location due to being referred by a coworker. I took my car there due to my vehicle stating it was loosing power and decelerating. It was diagnosed as a fuel pump issue. They assessed my vehicle stating I needed to replace the high-pressure fuel pump, fuel pressure sensor, and purge solenoid valve. After The vehicle was in the shop for 2 days I began to call them and question what was going on with the vehicle. They kept saying they had to check different things and they would get back to me. A day and a half past with no response I contacted them. They said that they would get back with me. Again no response. At this point they now are not answering my phone calls. I went to the location. The vehicle was paid for that day due to saying I have to pay for the parts first to start. I got my vehicle back. The vehicle was not starting properly and was still hesitating. I took the vehicle back to them they told me nothing was wrong with the vehicle still it just had to adjust. I drove the vehicle some more and the vehicle started making a weird noise and began stalling again. Two separate mechanics told me It was a failed fuel pump. I took the results by these two mechanics. They stated they would take care of it and assess it.They kept the vehicle for 3 days. During this time they failed to give me information and said would call me back. They finally returned my call and gave me their new estimate which had nothing to do with the fuel pump. They stated battery. Engine coils, and spark plugs needed to be replaced.This is the estimate they gave me. QUOTE...... Product\tNEW BATTERY 760/960 AMP\t293.99\t1.00\t$293.99 Product\tSPARK PLUGS IRIDIUM\t20.20\t6.00\t$121.20 Product\tIGNITION COIL\t90.86\t1.00\t$90.86 Hours\tDIAGNOSTIC, LABOR REMOVED AND REPLACED SPARK PLUGS AND COIL, INSTALL BATTERY\t380.00\t1.00\t$380.00 Subtotal\t_886.05 + Tax (8.375%)\t_42.38 Total\t$928.43 Amount Paid\t0.00 Quote\t$928.43 The woman states that this needs to be done before they can evaluate if the fuel pump is working correctly. I inquired as to what does the battery have to do with a fuel pump but she kept saying that it did and it must be done before they can work on my fuel pump. She then stated well it probably wasn't the fuel pump we fixed It must have been the other fuel pump. At this point I wanted my vehicle back. Up on the return of my car several items were stolen. I do not recommend this place. They make whatever's wrong worse so they can charge you more money and don't even fix it properly. They diagnosed things just to get extra money to actually fix what the real problem is. Do not go there they will rip you off and mess up your vehicle.

Michael Solberg

★☆☆☆☆

a year ago

Offered very low quote for maintenance, so I chose to give them my business. After several hours of them having my vehicle, I received a call stating the steps needed to take to do the maintenance (no additional problems identified, just listing steps for the quoted job) and proceeded to nearly TRIPLE THE AGREED UPON QUOTE! I refused the "offer" and was told they close soon, come get your car. I immediately went to get my car and they had it blocked in their garage behind other vehicles they were working. I had to wait for it for over an hour after being rushed to arrive because they were "closing soon" to be able to get to my vehicle. Not only was my quote extremely inaccurate just to get my business in the door, but their timing and customer service was poor. My final note is that when I eventually got my car, the keys were covered in grease, the hood, driver door and floor was also left greasy. NOT the way to run a business guys... if you're going to take the time to give a quote, give the ugly truth and be honest up front about the cost. Don't waste people's time by lying just to trick someone into dropping their vehicle off so you can pressure them into a different price. You guys are have given small shop mechanic garages a bad name.

ELIZABETH JAIMES

★★☆☆☆

10 months ago

First of all they changed the catalytic converter which he did a good job on it no complains, but 3 weeks later my car starting loosing power and turn off by itself almost as if the catalytic was not replace so I took my car under the warranty with them to find out they were going to charged me $522.65 and when Mr. Garcia called me earlier that day he gave me a quote of 480.00 and 75 to get a diagnostic and supposedly cleaned the spark plugs that leaked oil due too a faulty coil well to my surprise all this work was done already and the parts had been replaced and when I came to get my car the price increased form $75.00 to $85.00 and to get the job done now was 522.65 so I decided to take my car back which still had the faulty coils and the spark plugs covered in oil which he said he cleaned and was ready .,so no do not trust them go somewhere else before taking your car here or al least have a knowledge because they will charge for something that was already known.