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About Business
For professional Car Repair care in Rochester, NY, Rochester, look no further than Gearhead Automotive. Their team excels at delivering top-tier results for Auto repair shop, Brake shop, Car detailing service and related Car Repair needs. Their customer-centric approach has earned them a 5.0/5 rating based on 121 pieces of feedback. They have become an integral part of the Rochester, NY community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Rochester, Gearhead Automotive is ready to assist with your next project or repair.
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Google Reviews
M Wie
★★★★★ Travis prioritizes customer service! I'm coming from out of state to buy a used vehicle, and need a pre-purchase inspection. He clearly explained everything that they usually do in that, gave me a fair upfront price, and he is squeezing me in to his schedule based on when I'm able to make the trip. If he's doing this for someone who is clearly not a regular or repeat customer, he must do an outstanding job for those in the area. I wish there were a garage like Gearhead near me!
Ken Hinton
★☆☆☆☆ I originally went here because they are really good helping my friend with her vehicle and she couldnt speak highly enough about them. I thought it was a nice local garage. Spoke with the owner in December and got a quote for Racho shocks and set a date for January. On January 7th, I was told the work was done and i paid for Rancho Shocks for my truck installation and alignment. The work at most should have been 2 hrs but I was charged 4 hrs of labor. Dropped it off at 9 and it was done by 1120 to include alignment i was told. I paid cash and they at least took off the taxes so paid 1500 cash 700 plus for the shocks and 4 hrs of labor and an alligment. I ordered and paid for them pizza for lunch. However I was surprised when i saw the bight yellow cheaper Monroe shocks were put on the first time but I was charged the Rancho Price. The truck drove worse on the Monroes and I told them I could get the Rancho shocks for under 600, and they could return those Monroes. I was told different things by the owner and employee initially. I was first told by an employee they didnt have them in when he ordered them that day. The owner then said they ordered Rancho but didnt know why Monroes were sent much less put on my truck. Later i was called by the employee explained they were damaged in shipping and Monroes were sent. They shpuld have never even been put on my truck if not the right parts. A week later they put on the Rancho for free, but it was their mistake and should have never put on the Monroe so of course it was free. However they put them on poorly and did not pull the boot socks down and zip tie them. I called Ranco and zip ties come in the kit. They just threw the boxes away and would not go look so i went to their dumpster and looked for rhe zip ties and stickers. I found one sticker. When I asked them to fix it properly I was ignored basically saying the owner was in a meeting and then sick, and the owner never did not call me. They didnt care they had been paid. Rancho is sending me the stickers and I bought the zip ties to finish the work myself. I feel like they took advantage of an out of town disabled vet with a brain injury and speech issues and I just cant believe they messed up so bad and truthfully didn't care because I paid them already.
DSGS Farm
★★★★★ Had my 2022 Expedition Max Upgraded. New intake, bigger intercooler, performance thermostat, metal BOV, new hot and cold pipes, colder spark plugs and Sway Bar. They did a great job!
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