Hoopers Tire Outlet

Mike Lee

★★★★★

a year ago

Had a flat tire suddenly from a Rochester NY pothole. Roadside assistance tow truck was over 2 hours out. I ended up just driving the car slowly less than a mile to Hoopers being the closest tire repair center to me. So glad I did, they put a nice used tires on at a reasonable price and in less than 15 minutes from me arriving. Would highly recommend!

Mike Mikee

★★☆☆☆

7 months ago

Going to keep it short … I’m a known customer, been coming here for 3 years .. something was a little off .. I walked in and there was only two workers and it was very busy .. I called before I came and asked one of the workers “Sam” if he had my tire's he told me just sec I’ll look and hung up.. I called back no answer , so I came in .. I understand it’s busy but to keep brushing me off is very rude .. he told me wait in the waiting room and he will be Right with me I sat there for alomost 20 to 30 minutes while he cashed out 2 people and still hasn’t gotten to me yet .. before I walked out to grab him or someone , the young kid walked up and helped me out and “Sam” just looked at me and proceeded to walk into the waiting room to sit down and get on his phone .. that’s very unprofessional and rude !!! Never expected that and two workers ??? Is not like them .. help is DEFINITELY needed .. sad to say I’ll be taking a break from you guys

Mandi Alberti

★★★★★

8 months ago

This place was a life saver. Had a flat tire on my Tesla and was in a tough spot since I had to be at work the next day. I took it to Hooper’s, and they took care of it right away—quick, professional, and super helpful. Awesome job and a great place overall. I’m assuming the guy I worked with was the owner, not positive though. Either way, highly recommend!

Jamie

★★★★★

2 years ago

Hooper’s simply can’t be beat, I’ll never go anywhere else! I’ve been here twice now, and both times were quick, and easy. And the prices are shockingly low! Customer service is also top-notch: they’re honest, straightforward, and never try to up-charge you. They also have an arcade machine in the waiting room! First visit: I had been told elsewhere that I needed 4 new tires but Hooper’s said I really only needed 1, or 2 if I wanted to be proactive. Both tires are still going strong, never had an issue. Second visit: I had an emergency about 90 minutes before closing time. Texted and immediately received a response, arranged after-hours drop off from the tow, and had my car back shortly after they opened the next morning!

Krista

★★★★★

7 months ago

Amazing service!! I had hit a curb and had a bubble in one of my tires and the dealer told me I needed to get four new tires and my car only has 10,000 mi on it and I was not about to do that. I got two tires for less than the cost of one from the dealer. Service was quick. I highly recommend!

Gregory King

★★★★★

a month ago

Was amazing customer service and the price was fair I will be recommending to friends and family

sarah

★★★★★

2 years ago

Called and they had 4 tires that I needed in stock, showed up a couple hours tilted and they had me in and out in under 30 min. Waiting room was impressive. Definitely will use again and highly recommend.

Ron Tronnes Jr

★★★★★

a month ago

Dan and the guys work so hard for their customers. Incredible customer service, honesty, and VERY fair pricing.

Crystal Wigington

★☆☆☆☆

a month ago

very disappointed 🤦🏾‍♀️ been going for almost 2 years now and I feel like the whole waiting room is so you don’t see the quality of tires they’re actually putting out your car this last incident just showed me it's not a quality place and Im not going back.

Tracy Smith

★★★★★

7 months ago

When we were leaving my son asked if it could always be our auto shop because he loved playing the arcade games! Everything was designed to make the customer’s wait pleasant. Service was excellent and quick; will definitely come back.

D’Asia Newton

★★★★★

7 months ago

My Second time coming here for a tire. This place always has my tire size available which is amazing. These guys are great ! Everyone here is nice. They are fast and efficient. The price is perfect . My experience here at Hoopers 10/10 :)

Jason Lispi

★★★★★

5 months ago

Though one very rainy day, the shop guys should have done me one better, no need to explain, it's overall a one and only. Best tires best prices and the white dude that run the place he very cool. My brothas in ya'll shop like to act a fool. But they get they shit done.

Roxanne Howell

★☆☆☆☆

2 months ago

The owner threw me out because I questioned dry rot on a tire. Even after I tried to explain he sold my daughter dry rotted tires last year and said, im sorry to be a pain, but I have driving in the snow PTSD from a really bad car accident. Told me I had a bad attitude for wanting to be safe? WOW!

Christopher

★★★★★

5 months ago

I was in a bind and I needed four new tires but instead they had four pretty good used ones and I got them for like $220 with installation and honestly I can't complain. They do not do alignments there though. So you got to make sure you get an alignment afterwards but they were really quick, courteous and I give this place an A+ I think I was in and out within about 20 minutes

Jessica Attridge

★★★★★

3 months ago

Welp, I was hitting walls with finding solid tires for my old trusted 4x4. Long story short, these guys not only had a full set, but one of my favorite snow tires saving me hundreds after spending massive amounts on recent repairs. I noticed an obvious shake and hoped it was just a balancing issue. They had me come back in to rebalace and i was golden. Just as we left, a massive snow storm hit and we had a VERY long commute home through rual white out and unplowed areas. So thank you for making remember how much I love this old tank and providing excellent service and tires during a very stressful time in my life and during a holiday. I will be sending folks your way for sure.

Jessica K

★★★★★

a month ago

Sam Q. was very professional and accommodating. I was in and out quickly and spent a fraction of what I expected. Highly recommend and it's first come first serve so get there early...

Jennifer Bannister

★★★★★

Edited 2 months ago

Excellent experience. Friendly, knowledgeable staff, they got me out the door fast, suggested putting my good rear tires in front and replacing worn front tires only, with rotation, a very good deal. Free wifi, seating in front and ATM, table & benches, bathroom, soda, snack and video game machines, little Lego table in rear waiting room. Busy place. 10/10 for me.