About Business
For professional Car Repair care in Rochester, NY, Rochester, look no further than Excel Service & Towing. Their team excels at delivering top-tier results for Auto repair shop, Towing service and related Car Repair needs. Their customer-centric approach has earned them a 3.9/5 rating based on 120 pieces of feedback. They have become an integral part of the Rochester, NY community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Rochester, Excel Service & Towing is ready to assist with your next project or repair.
Google Reviews
Laura
★★★★★
5 months ago
It's never fun when you have to take your car in to get serviced. But I don't worry when I take it to Barb at Excel. I know that only the repairs that are necessary will be done. She communicates with me to let me know what's going on. And I've been very satisfied with Excel. I highly recommend them.
Pete Fatouros
★★★★★
3 months ago
Car issues this morning. Gave Excel a call and their tow truck was here within 20 minutes. Very friendly driver. Definitely helped ease the edge off a high anxiety situation. Thanks Excel!
Stephanie Montulli
★
☆☆☆☆
4 months ago
Mary is the worst person POSIBBLE!!!!!!! She was so unprofessional and rude. Not caring at all. Laughing on the phone while I was going through one of the hardest times I have ever experienced. She made and already horrible experience even worse which I didn't know was possible. You should really terminate her. You do not treat people the way she does. Next time I will record the call and post how horrible she treats and speaks to people. Do better!!!!! You should never treat people this way!
Gen Sadak
★★★★★
4 months ago
Excellent professional service by Joseph. He repaired my flat tire quickly and ensured all of my tires had proper pressure before the end of the service call.
Sam Vacchetto
★★★★★
2 months ago
I was stuck in a ditch that was snowed and iced. Joseph came and somehow made a miracle happen. Got my car out without any damage. Lead me through the process and even educated me on how to handle these situations for the future. Thank you Joseph!
Nicholas Swann
★★★★★
a year ago
Recently I had a flat tire while doing a photo project. It was approximately 5:00 0'clock. I called Trip AAA and they dispatched Excel. Barely half-hour later an Excel wrecker showed up. From the time I called them, to how quickly the operator changed my tire, put everything back in its place was phenomenal. The operators name was Mark. 5 stars all the way for Excel.
Katherine Stelick
★
☆☆☆☆
4 months ago
Can't use common sense. Used them through triple a for a tow and we waited outside for the tow truck driver to get out of the car and ask us questions/tow the car, but instead he called and then left when we didn't pick up (because we were outside staring at him to take the car)
Tim Van Wie
★★★★★
a year ago
I wanted to express my sincere gratitude to your team for their outstanding assistance with my vehicle this morning. I had a double tire blowout on the inner loop earlier today, and your staff was incredibly helpful on the phone. They quickly dispatched a truck, and CJ did a fantastic job towing my Charger and dropping me off at work. I truly appreciate their prompt and professional service.
Marquetta Stewart
★
☆☆☆☆
8 months ago
My car was towed to their lot due to my transmission going. Me and my kids were living out of that car at the time, they did not give me any information as to where my car was even located so it took me about a month to get that information from the Rochester police department. The women I spoke with at excel was so nasty and rude to me all because I wasn’t trying to pay to get the car back . I wasn’t just trying to retrieve my kids birth certificates from the car and she told me I had to pay $453 just to retrieve my belongings out of the vehicle. The only thing she allowed me to retrieve was the plate off my car. This company will never receive business from anyone I know as long as I can help it. It was absolutely disgusting how she spoke to me and completely disregarded my need for my children’s legal documents. Not to mention we are not even from nys and I expressed this to her she did not care. I wasn’t asking for the vehicle itself but for my legal documents that I use to identify me and my children. Something I spent about a month trying to retrieve so that I can get shelter for us and this women told me I could not get my belongings without paying first . Very disappointed in my interaction with this company.
grumps first grandson
★★★★★
a year ago
Driving down the road and timing belt went caput. Got onto a ramp and called my buddy to come get me. Got back to my place of employment and started calling tow company's I found on Google near me. After being told can't do it by a couple other places, do to it being to far where I wanted the car taken to (my home) 28 miles away. I reached excel service and towing. They were right on it within 25 minutes. Actually called back to let me know the driver would be there sooner. Headed back and he was already there 15 minutes later. Gave him my key and the car is in my driveway an less than a hour later. Good service all around from the dispatch to the drop off. If I need a tow again this is who I call. Thank you for your curtesy, timeliness, professionalism, and reasonable price.
Darren Sparks
★
☆☆☆☆
6 months ago
While I was driving home tonight, I saw one of their trucks driving erratically and over driving his tires.It was stealing and everything else.I moved over in the left lane to stay as far away from the guy as possible.He got behind me and started tailgating me.And when I didn't speed up, he slowed down, went around the three lanes of traffic and then tried to hit me.And slammed on his brakes, after he missed sideswiping me, and then I came to an almost dead stop in five ninety northbound between broncroft and empire boulevard.I had to call the state police.And everything it was absolutely horrible
Wryder Streeter
★★★★★
10 months ago
Needed a tow for my car, these guys arrived super fast and the truck driver was super nice, waited and talked with us while I worked with my car companies roadside assistance to get the destination changed. 10/10, first guys I'm calling next time I need a tow
Calvin Fowler
★★★★★
a year ago
I can't say enough good things about Excel. I had a bunch of repairs done to my car and they were amazing throughout the process. There were a couple unavoidable hiccups but they resolved them quickly and put in 100% right to the end. I dealt with Barb the entire time and she was amazing. She is very respectful, professional and knowledgeable. It's hard to find an honest garage these days but I would definitely take my car there again and recommend them to anyone I know.
Jacqueline Reyes
★
☆☆☆☆
a year ago
This tow company took my son's car and did not let a number to get the car back. I had to report it stolen , afterward, a tow company number was given to us. However, the bill went up to 400+ dollars, and this company has no empathy whatsoever!!. We ended up losing our property . It's so sad ,for my son is homeless..... 💔😭😡
Rodney Swikehardt
★★★★★
a year ago
My truck brakes went out and I was in a very bad location and I had CJ come out from Excel and he was very professional very friendly did an amazing job and drove me to the shop that I deal with to have my vehicle fixed. At the time I didn't know they did repairs I may have taken it over there instead. Next time. :)
Pink andahalf
★★★★★
2 years ago
They responded to my AAA call for a blown tire just after sunset. I had been trying to get it off myself and failing. The first driver couldn't get the tire off, so his supervisor drove over and helped him. Both drivers were professional and competent. These guys helped me out of a jam and I am very impressed with their company.
Nick
★
☆☆☆☆
a year ago
We had no business with them, but one of the drivers was in a hurry to turn around and damaged our property. The owner said they come back and fix it. He obviously lied about that now that a year has passed.
Amy D
★★★★★
Edited 2 years ago
I trust Barb and her team to resolve all my vehicle issues. Today was an inspection and safety check. My truck runs great and is ready for my trip. 110,000 miles and runs like it’s new. Wouldn’t take me vehicle anywhere else. Thanks Barb
Robert VonBuskirk
★★★★★
7 years ago
I've been going to Excel for years. They have always been fair, honest and very good at what they do. They have never performed unnecessary work. If they find something else when working on my car, they call and discuss it with me. I have never had any complaints about their work. If I needed a car towed, these are the people I've called. I wouldn't go anywhere else for my car needs. Are they the cheapest? Probabaly not, but working on cars is expensive and I want someone to give my monies worth. I have always gotten it here. I would recommend this place to everyone
Iszac Pinczes
★
☆☆☆☆
3 years ago
Our truck was stolen off a public rode, hidden in the back of a storage lot so we wouldn’t know where it was so they could charge us fees daily. On top of the $150 charge for dragging it across asphalt 50 yards. If you want your money stolen and vehicle taken without a clue of where it is then feel free to call these guys they will serve you best.
