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About Business
Residents of San Jose, CA, San Jose have long trusted Genuine Automotive for their expert Car Repair needs. Whether you need assistance with Auto repair shop, Auto electrical service, Brake shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 3.9/5 rating with 38 reviews. Throughout San Jose, and particularly in San Jose, CA, Genuine Automotive is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Genuine Automotive for any Car Repair inquiries or to schedule a visit to their San Jose, CA facility.
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Google Reviews
Tam Nguyen
★☆☆☆☆ Change 4 new tires there and paid for alignment. After a month my car was shaking when driving, found out the back 2 tires are badly damaged and worn out due to bad alignment. I bring back to the shop with receipt and paperwork so they can redo alignment and replace my 2 torn out new tires that I bought from their shop. At the beginning the son owner said he will replace the 2 tires with new one and redo the alignment. After waiting for 5 hours the father come and say that the problem is my car causing the tires to be worn out and the shop will have to charge for the 2 new tires. My car never have any issues after they did the alignment a month before. They blaming my car and not take responsibility of their bad alignment. Really horrible and not honest place. I will never come back here again.
John To
★★★★★ These guys are good, and honest. Labor price aren't too crazy either.
Konstantinos Moshogiannis
★☆☆☆☆ Disappointed and OverchargedI recently took my 2007 Mercedes-Benz C230 to Genuine Automotive for an oil leak issue. After a thorough inspection, they provided me with a quote of $3,340.18 for several repairs, including the replacement of the oil filter housing, serpentine belt, engine belt tensioner, and several other parts.However, suspecting that the quote was excessively high, I decided to get a second opinion from another repair shop. To my surprise, the actual problem was just a faulty cap for the oil filter. The cost to fix this issue was a mere $21.I am extremely disappointed with Genuine Automotive. Not only did they misdiagnose the problem, but they also attempted to charge me an exorbitant amount for unnecessary repairs. This experience has led me to question their honesty and integrity. I strongly advise others to seek a second opinion before committing to any expensive repairs at Genuine Automotive. This kind of business practice is unacceptable, and customers deserve better.
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