Capitol Honda Service and Parts

JW WJ

★★☆☆☆

a month ago

Was glad the job was done but the Consultant was rude and seemed more irritated with me. Felt like he only cared about the commission he can earn from me. When I brought my car over and the consultant took my mileage, he led me to his desk but the consultant walked back to his desk so fast that I could not follow him and I lost him. Other consultants had to point to where he was sitting, which was nice of them. Once the service was done I had brought my coupon and the consultant got irritated with me because I accidentally forgot to present it to him before the service and he had to generate a new invoice. The consultant pointed this out that it was stated on the coupon. Although I admit that I did make the mistake of not bringing it in, it is not a valid reason to be rude to me and express irritatation to me. Also, the consultants used to walk me through the test results when they changed my oil (airfiler, battery test, etc.) They don't even do that! The consultant just handed me the papers expecting me to read it myself. Very rude service from them. Been going to capital honda for years and used to enjoy their service, now it seems like every consultant i work with is cranky. I wish Capital Honda would train their employees to teach human decency and not treat customers as someone who just provides a commission.

Luis Torres

★★★★☆

a month ago

went in for the winter special and service was fast only thing on my drive home the TPS light came on. I checked the tire pressure When I got home after waiting about 2 hours and all 4 where at 30 psi. Got them to the correct psi and sensor has not shut off. These are new tires I installed about a year ago. Not sure if they were actually checked during the service

Randy Leu

★★★★★

a month ago

The overwhelmingly positive reviews reflect the service that I received from Johnny Lam and the team of mechanics at Capitol Honda. Johnny helped me keep my costs low for my oil change and car diagnostics and I never once felt pressured into purchasing a service that I did not need. The team checked my car thoroughly to address my concerns and I was able to drive out of there fully confident that my car was properly taken care of. Would definitely recommend Johnny and Capitol Honda to anyone looking to get a fair price and exceptional service.

kevin martinez

★★★★★

a month ago

Big thanks to Daniel Lopretta for the excellent customer service! He was incredibly professional and made sure our vehicle was 100% ready to go. Reliable service and a great attitude.

Sadot Canseco

★★★★★

a month ago

Alex Garcia was so professional and knowledgeable, yet very friendly and pleasant. He answered all my questions with absolute confidence and honesty. He went the extra mile to make sure I was happy with the service in general. By far the best experience I’ve had at Capitol Honda!

phillip lee

★★★★★

3 months ago

This is the place to go. For one thing, Captal's Parts Dept is actually open on Sunday. And this Parts Department is very patient and methodical. Double checking everything so I get the exact right part. Like I said, no rush but step by step guidance by two different parts guys, one with a handsome white beard, at two different times in one day since one was over the phone and the other in person at the parts desk. Even offered to get the part and hold it for me so when I went to Service Department, the part would be ready. Then the Service Manager was attentive. Seeing me standing by my car, he immediately approached me and quickly had a write up. After a little over an hour, it was all done. I think he has a Korean name, but for sure he was very efficient, thorough in explaining and personal! Finally, last stop cashier quickly finished everything with a sincere attitude and friendly smile. What more can I ask for? Perfect!!

Trudy Ehlenberger

★★★★★

4 months ago

I had an absolutely excellent experience at Capitol Honda, thanks to my service advisor, Daniel Lopretta. From start to finish, Daniel was professional, knowledgeable, and genuinely caring. He took the time to explain everything clearly, gave honest recommendations, and made sure my car was serviced quickly and correctly. What really stood out was Daniel’s attention to detail and his commitment to customer satisfaction — he went above and beyond to ensure I felt confident about the work being done. It’s rare to find someone who treats every customer with such respect and care, and Daniel does just that. If you’re taking your car to Capitol Honda, I highly recommend asking for Daniel Lopretta. He truly sets the standard for excellent service!

kemal guraydin

★★☆☆☆

3 months ago

I asked to be called upon completion of oil change and advisor said he would. I waited. No call. I called 30 minutes before closing. They said car had been ready. Went to pick it up. Advisor did not remember me. It would have been a nice touch to wash car like other dealers, but no special treatment here.

Shannon Harrison

★★★★★

2 months ago

Service at this specific location is beyond amazing. I’ve had a few issues I’ve needed to address with my new Odyssey, and Thomas Wakayama is the best! He always gets us fixed up and back on the road without issue. Nicest guy around and super trustworthy. 10/10 recommend!

Ana Segale

★★★★★

3 weeks ago

Alex and the team were amazing. Very informative and helpful. I used to have a Honda Civic sold it and bought a range rover. Glad to say now I have a honda CRV. Alex helped me and was extremely nice.

Daya Bagdure

★★★★★

3 months ago

Johnny really helped me in explaining the service, future services and timeline. He listened to my concerns and really did not try to hardsell anything. He was very accurate about the time it will require to perform the service. Would definitely recommend him to friends.

Ronald Calica

★★★★★

2 months ago

I would like to express my sincere appreciation to the service attendant, Rene. I usually avoid scheduling service on weekends due to higher costs and long wait times, but Rene went above and beyond to help. My car was serviced promptly, with no long wait and no excessive charges. If you need assistance, I highly recommend asking for Rene.

Sam Khal

★★★★☆

3 months ago

Wait time inside vehicle when you arrive before someone comes to talk to you is a bit longer than expected (10~15min). This is the only reason why I took away one star Service manager on the hand, Daniel, is amazing. Perhaps the best manager I met at this dealership. Very professional and courteous. You feel he is on the customer side and you trust every word he says. He is now the main reason I will come back.

Mary Lou Haslemann

★★★★★

2 months ago

Daniel is a great service rep. He took care of me right away. I had gotten a mail in my front tire. It need to be replaced. Got two new tires and the job was completed on a couple of hours. Fantastic service !!!

Duy Pham

★★★★★

4 months ago

Outstanding Service. Eber Pacheco provided expert and caring service which supported my Odyssey recall and oil change services. He have always been very helpful and take care of my issues without a problem. Would definitely recommend this dealer service to friends and family.

Kelly M

★★★★★

4 months ago

I originally purchased my car here and I’ve been back for service because you just can’t beat the price. I just got 4 new tires and with installation, it was less than any other tire store. Knowing the work is guaranteed by Honda is great peace of mind. Every service advisor I’ve worked with has been so great, especially Valerie and Daniel.

Sandy Huynh

★☆☆☆☆

7 months ago

Service advisors are not your friends. They seem friendly until you have a sticker shock after you pick up your car. I had a front tire replaced. I over heard a conversation where 4 tire placements are 1.2k. My replacement tire costed $80, but the tire pressure sensor is going off. I waited 2 hours and spent $250 just for them to tell me that my sensor is activated because my replacement tire is a wrong brand. They offered me new tires for about $600, and alignment for $550. This is when I found out They tried to sell me tires from their store. Honestly, the sensor notification is not a big deal because it is not going off in the middle of the drive. It goes off in the beginning and I kept asking the service advisor if my car is safe to drive 2 hours to and from Salinas. The service advisor said I was safe to drive after I repeatedly asked them. I should have used google to find out why the sensor is going off. It would have saved me $250, but instead, i am back in the red and they don't care about your financial situation even though they charge you when you pick up your car. I do have warrienty, but since I replaced my tire with a different brand, this service was not covered. I should have drove in with a destroyed tire just to have warrienty covered. However I feel like they will most likely make me buy a pair of tires instead of just one. My other 3 tires are still new, so this is exteremly frustrating to think about. I attached a picture for you to compare. Can you figure out which tire is the replacement?