Gerber Collision & Glass

Gloria Barton

★★★★★

a year ago

From start to finish my experience was just great. Everything was explained in detail what to expect. My vehicle wanted a new grill they ordered and replace it things went smoothe. Keep up the great work guys 😘

Sara LaBerge

★★★★★

3 years ago

I had the best customer service at Gerber Collision and Glass. Jennifer was an excellent customer service rep. Chris and Brian did a fabulous job with my 2012 Challenger. Low profile car met a cement parking lot block. My car looks beautiful! Thank you all!

Ross Cerami

★★★★★

Edited 3 years ago

They couldn't be nicer. Pretty much the easiest and best experience I've ever had what's a car accident definitely suggest Gerber... Came back today because a little issue with weather strip and on it in two is dings from before and offered to fix that two. Awesome experience! Awesome people and service. I think if need be customer for all body work needs.

Christopher DeAngelis

★★★★★

4 years ago

Absolutely fantastic group of people to work with, they were very on point with their appointments communications and the entire company as a whole from the the owner and everyone else has been completely amazing and I can't be any more satisfied. Although my car had issues, needing body work and this is the only place I would ever take any vehicle of mine nor can I highly recommend this place any further. Thank you Kelly and everyone else that helps make my experience so pleasurable and a special thank you to the tech that worked on the car as it came out beautifully. Again thank you all for everything, and thank you for being such a wonderful group have people to work with. You guys are truly amazing and I can't thank you enough!

Matthew B

★★★★★

2 years ago

Customer service is top notch! Went here to get my rear bumper repaired after getting rear ended, but discovered a few months later that there was a leak in my car that I wasn't able to find on my own, nor did two other shops I took my vehicle to right before and just after Thanksgiving. Everything was working and draining the way it's supposed to. A couple weeks after getting it back from the second shop, I finally determined that water was pooling in the rear of my car and took it back to Gerber thinking it might be related to the initial accident. The folks at the office kept detailed records and were able to discuss the problem with me and were willing to take another look at my vehicle in case they missed something. The leak turned out to be unrelated to the damages I sustained in that accident but Chris (who also handled my initial repair) took care of everything and didn't charge me for it since it didn't take too much work to fix it. This is a great crew who is here to serve you well and are willing to go the extra step to communicate with you and get your car back on the road!

Elisha Speer

★★★★★

2 years ago

The service I received from Sandy was amazing. She was always calling me when she said she would with updates and always letting me know everything that was going every step of the way. They made my car so look beautiful and brand new it was an overall great experience!!!

Emily R Finlay

★★★★★

3 years ago

I would give this team a hundred stars if I could! I had a great experience from start to finish. The team was friendly, professional, and eager to help me feel comfortable, from answering questions to offering detailed info. Hurricane Nicole hit just after I dropped my car off and they took the time to explain how they would keep it safe during the storm, which really helped my peace of mind. The team even went above and beyond to have my car ready before an event I had in Orlando, saving me the cost of a rental. I can't express how much I appreciate that, as well as their frequent updates. Getting in an accident is never fun, but this Gerber team made the situation exceptionally better. I highly recommend them for any work!

Nicholas B

★★★★★

3 years ago

They did such an incredible job on my wife's Lexus that was in a collision. The whole process was very seamless in their communication with Geico and Enterprise. The car looks like new! They even cleaned the inside. Top of the line customer service. Really appreciated Chris's help and communication. He instilled confidence in us that our car would be taken care of and he and the team delivered! I would highly recommend.

Dave Bray

★★★★★

3 years ago

Great working with them. Christopher, Jeremy, all good. Made repairs to our 2015 Town & Country. Like new again.

Holland Aponte

★★★★★

2 years ago

Chris here was re assuring with the time frame and what was being replaced and had it done even faster!!! Would recommend this body shop to anyone looking to get their car repaired luxury or not. Awesome team here & so friendly. Night & day experience with them compared to platinumwerks which the guy told us he would change things without insurance approval and keep our car for 4+ weeks.

Jay Mehl

★★★★★

a year ago

I had hurricane damage to my 2023 Sonata N Line. With Rear window shattered, hood/trunk and passenger side pillar dents. Gerber at Harbor City Blvd did an OUTSTANDING job getting my car back to original condition within a few weeks. I want to Thank everyone there on how nice and professional they were. If I ever need work again (which I hope not 😂) I’ll be back. Thanks Again Gerber Collision & Glass 👌 @ 800 S Harbor City Blvd, Melbourne Florida.

Linda DeGregorio

★★★★★

a year ago

What a great experience we had with Gerber auto, either they were calling or texting me to let me know what was going on with the truck. Everybody was very pleasant especially Kelly. Thank you Kelly for all the hard work you did for us. Our truck was done way before the date that they said so that was good for us too.

Lindsey A

★★★★★

a year ago

I was in an accident in December and chose Gerber to repair the damage due to their good reviews on Google. They did an excellent job returning my car to it's previous state and were exceptionally friendly throughout all interactions. Recently, I started having a problem located in the area that was repaired by Gerber. I brought my car the same day and they made arrangements to take a closer look to diagnose the problem. It turned out to be a problem unrelated to their service. Even though it was not required for them to go any further, Jeremy did everything in his power to make sure my car was safe to drive in the meantime, gave me coolant, offering me advice as to my next step with my car's repairs, sitting down and talking with me about what exactly the issue was, and more. I feel reassured that there are good, honest people in this line of work. Jeremy, and the staff at Gerber, saved me a lot of money rather than going elsewhere to figure out the problem with my vehicle. Kindness goes a long way!

Diana Gafford

★★★☆☆

Edited a year ago

UPDATE: customer service did reach out to me. Due to corporate policy company would not return money or give discount but they had the team lead mechanic come out and replace the windshield properly - we did thorough inspection on the glass and work. Ron was very polite, professional and understanding, gave a few tips on car maintenance -special thanks for being understanding- so I have more confidence now that the work is done correctly and will last. This is more of a review on Glass America though, not Gerber. It would be appreciated if Gerber did warn about the fact that they outsource the work but I am glad it got all sorted out with a professional tech after all, they ever sent a new warranty replacement receipt. 01/17/2025 I made it a point to use a local small business for the windshield repair. Called Gerber, scheduled the rear windshield replacement. Company ended up outsourcing it to Glass America without disclosure. Windshield was without a box, boy who installed it locked himself out of the van and then installed scratched windshield (or scratched during the installation). It has been a month since I’m trying to get warranty for it (90 day guarantee). There is no official office, people who dis initially reply are shady, they don’t give a name or phone for the manager or warranty dept, customers service don’t pick up phone calls, one time I finally managed to reach a person, they kept feeding me stories about corporate warranty returning my call but no way to reach them directly. When warranty dept finally called back, they order new windshield to replace it again for me. On the date scheduled for replacement no one showed up. When I called to see what’s going on they said the “only windshield glass left in Florida” broke in transit. Up to now (it’s been a month) issue still has not been resolved and the person I had contact with is ignoring my calls and messages now. Terrible service, do yourself a favor and find a vendor other then Gerber or Glass America

Mollie Cole

★★★★★

a year ago

I always take my vehicles to this Gerber location. Chris usually helps me with any issues and he is always great. This time TJ gave me my estimate for my car and he made sure that I was aware of everything that was happening every step of the way. I appreciated how well he explained everything to me. I was very satisfied with the end result. Jennifer in the front office is always super communicative and always a pleasure to speak with. I am a very satisfied customer and would refer this Gerber location to anyone.

Cessy Meacham

★★★★★

3 years ago

I live about 17 years in Melbourne FL. And have never felt the level of service Gerber provided, not in any industry , from the first contact till the end, the care of the customer is superb, as a business owner I am impressed with the way all colleagues work together, my experience taking my car after collision was impeccable, they made my repair a breeze, they gave a great relationship with my insurance and all went perfect. The phrase “go the extra mile” felt an understatement for them , they go beyond the mile! I will recommend the US1 branch to anyone in need of their type of services . Thank you so very much , my car looks amazing !

Christopher Hyvonen

★★☆☆☆

6 years ago

Average to below average work quality, bad customer service. Clearly Gerber is incentivized to perform to the bare minimum when it comes to an insurance claim. Car's alignment was way out, which would be less of an issue had state farm not called and informed me that rental car coverage beyond this date would be at my expense. Paint/buffing quality is quite bad, not sure how this passed inspection. They offered to quickly fix it, by that time I'd been there 2-3 times, once for repeat alignment, once for inspection. Not going back. Pictures pretty much sum up the rest; damaged window garnishes (~$800-900), and, poorly painted rims (reconditioned), and finally the recent discovery that they sent me on my way (and my wife and kids on a questionable side wall transition tire gouge).