Gerber Collision & Glass

chandan kundapur

★★★★★

2 years ago

They did a great job on my Honda CRV. The pics are evident proof. They were able to accommodate my car within a week, kept me updated on the progress and the car was fixed and made available almost a week earlier than promised. The estimates changed along the way but they were able to work with the insurance directly on the increased estimate. I would have appreciated some information on what changed for the estimate to increase. But apart from that, no complaints. The car was also cleaned and vacuumed prior to delivery

Kumar Venkat

★★★★★

Edited 7 months ago

Adding this second review after having Gerber work on a second unrelated bumper damage. Jason was super helpful and knowledgeable. The work got done quickly at a very affordable price. The car looks great. Five stars again! ——- Initial review: Five stars for excellent service and a great customer experience. My car was fixed much faster than I expected and looks great. It was a pleasure working with Jeff!

Sofia Metzler

★★★★★

8 months ago

I had my windshield replaced and couldn’t be happier with the service. Brad was incredibly helpful, he got me scheduled quickly and even provided a direct number for my insurance glass claim, which made the whole process smooth and stress-free. Whoever installed the windshield did a fantastic job, it looks perfect and they left my car spotless. I really appreciate the attention to detail and professionalism from start to finish. Highly recommend this company if you ever need auto glass work done!

Katie Weden

★★★★★

8 months ago

They provided updates on estimated time of completion through text. They worked hard to have my car done even before their estimation. The car was finished before their estimated time of completion. However, I had needed to go out of town, and they were super flexible and helpful with accommodating me With my scheduling needs. Very nice and lifetime warranty on their work. Couldn’t be better.

Bryan Aalberg

★★★★☆

a month ago

They did a good enough job but they had the car for way too long. Took months to repair. But you know things happen I guess. They were nice enough about it.

Ariana Blondo

★★★★★

a year ago

Great experience all around. The front desk was polite and helpful. They were able to get me a same day appointment for my car and the work on it started promptly. Jeff was my point of contact throughout and he kept me updated during the whole process. Obviously hope that I don’t need to get more work done on my car, but if I ever do, will for sure use them again!

Jungjoo Lee

★★☆☆☆

11 months ago

My experience with Gerber Collision has been extremely disappointing. After leaving my car with them for 67 days, I received it back with the explanation that they had ordered the wrong part, so the one part couldn't be repaired. While I can understand this mistake, the condition of my car upon return was unacceptable. The bumper had scratches, there was a new dent on the upper part, the bumper was improperly installed leaving a gap, and there was red paint on my silver car. Initially, they assured me that all issues would be resolved once the correct part arrived, so I waited patiently. During the first few weeks, I called regularly to check on the part's arrival, and they promised to check weekly and update me. However, nearly 6 weeks passed without any contact, and when I called, I found out that no one had been following up on my case. I had to explain the situation from the beginning, and for the past two weeks, I've been following up myself. Frustratingly, the information I receive changes depending on who answers the phone. One week, I'm told the part will arrive soon, and the next week, there's no ETA for the part. The inconsistency in communication is very frustrating. Overall, my experience has been very disappointing, and I hope their customer service improves.

EM

★★★★★

a year ago

My car was sideswiped and, although there was no major damage, the scratches on two fenders needed to be addressed. I met with Noah to see what needed to be done. He was timely, polite, patient and knowledgeable. I appreciated his service and hope Gerber knows he is a good representative of the company. Thank you Noah.

Derek Ebel

★★★★★

a year ago

Brought my car in to see if I could get a quote on the side panel of car door that was starting to peel off. Edward was extremely helpful. Told me there was no need for a quote and that he'd have the repair shop fix it for free. He made my experience at Gerber very positive and he was very pleasant to work with.

Jocelyn Springer

★★★★★

10 months ago

This Gerber Location was AMAZING. They took my car in after another collision place had caused me numerous headaches and a whole month of repairs. This spot has great customer service, listened to my concerns, and made my car good as new with no ongoing issues once I left!

Tee DuFresne

★★★★★

5 years ago

Gerber and the Team knocked it out of the Ball Park. My car was in during the pandemic. I was impressed how seamless the process was. Starting with the receptionist and all they way thru the process. These are unprecedented times and we are are learning how to do these processes with social distancing and all the sanitizing processes. I absolutely love the text updates. My vehicle was done in half the time they quoted. And done right the first time. I want to thank Johnny for taking care of all the details and being pleasant to deal with. I have dealt with other body shops and they were horrid and getting back to you or keeping you updated with the the process. I will defiantly will refer all my friends and family to Gerber and Johnny. Keep up the great work.

Gene Helfrich

★★★★★

a year ago

Took my car in to Gerber see if a small blemish could be buffed out. Manager took car back into shop and 10 min later brought it back out with discoloration buffed out and it looks new again. Didn’t charge me anything. Super friendly staff. Great service. Thanks !

sarah

★★★★★

6 months ago

Good customer service, good communication. Kindness in my interactions with both the front desk staff and the estimator, Jason, during a highly stressful time.

Jeffrey

★★★★★

2 years ago

Excellent experience. Customer service was top notch and they finished 3 weeks early. The quality of the repairs was perfect. They also have an Enterprise Rent-A-Car right next door so it's super convenient. Absolutely would recommend Gerber to anyone looking to get repairs done on their vehicle.

Joe Dang

★☆☆☆☆

9 months ago

If you want to have everything “repaired” but not actually completely repaired, then go here. They “repaired” most of it but there were some lingering marks and scratches left on the car and i had asked and followed up to get it fixed again/replaced and they never called me back. Highly don’t recommend

Georgina D'Silva

★★★★★

a year ago

Such a great experience at Gerber Collision & Glass in this location! Jennifer, Noah, and the manager were all helpful, patient, and professional. So glad we asked their help to fix our car. Communication was great, and repair is excellent! Highly recommended!

Wes Borg

★★★★★

a year ago

They did an amazing job repairing my mother's car after someone broke in to it by smashing a window! Everything works great, no signs of damage left over, no broken glass left inside anywhere, didn't take a crazy length of time, and friendly service from their entire team! Thank you! (First time in my life I've ever been happy to pay an insurance deductible! 😆)