Gerber Collision & Glass

JaQuita Stewart

★★★★★

3 years ago

Recently used them for collision repair and my experience was awesome! Firstly, their customer service is really good. Secondly, I received text updates for status of my repairs which definitely takes off some of the worrying after dealing with a wreck. Lastly, I got my vehicle back sooner than I excepted and they did a phenomenal job. The outcome matched the service I received. Would definitely recommend!

Jared Mayes

★☆☆☆☆

2 years ago

I was recommended by my insurance agent as part of claim for repairs. Insurance agent sent claim and vehicle info to Gerber in advance of my appointment. I Myself called 3 days before to schedule appointment and informed office representative that my vehicle was a 1998 year model. Upon arriving for appointment I was immediately told by estimator that because my vehicle was 25 years old they would not fix it. Why couldn't I have been told this when I made the appointment? It sure would have been nice to had known ahead of time so that I could have looked for other body shops and not wasted my time. Good customer service and consideration of others is getting harder and harder to find these days.

J C

★★★★★

2 years ago

My experience at Gerber Body Shop was nothing short of exceptional, primarily due to their outstanding commitment to customer service. From the moment I walked through the door, I was greeted with warm smiles and a genuine desire to assist. The staff's attention to detail was evident as they listened attentively to my concerns and explained the repair process in a way that made me feel confident and informed. Throughout the service, I received regular updates on the progress of my vehicle, which greatly reduced any anxiety I had about the repair. What truly stood out, however, was their willingness to go the extra mile. They not only delivered top-notch repair work but also ensured that my experience was as stress-free as possible. Gerber Body Shop's unwavering dedication to customer service transformed what could have been a stressful situation into an amazing, hassle-free experience.

Tara Thompson

★★★★★

a year ago

Extremely friendly staff throughout all our interactions. They updated me as i was having alot of issues with my insurance after a crash. Very open and honest with me about my vehicle. Even gave me insightful information about how they look into if my vehicle can be fixed. Really helped me through that rough patch. Unfortunately it was a total loss so i cant rate the actual repair. But i highly recommend them as they truly seem genuine and want you to be able to drive again

Mathew Smith

★★★★★

a year ago

I had work done at Mount Juliet store and broke CV axle days later. They took really good care of me at this location and had me towed down the street to Tire World right away. From 8am when open to car fixed at Tire World was done 9:21am. I was very impressed with everyone at both places. Thanks guys😃 Amazing Job.

David Stickler

★★★★★

a year ago

I have used this location for a few insurance claims. Currently using for an incident involving my daughter’s car. She showed up to pick up the car based on the text update we received throughout the repair. She showed up and paid but then was told the car wasn’t ready and it would be at least a couple of more days. I called back up there and expressed my dissatisfaction. I requested to speak with the GM but he was offsite at a meeting/training but when he returned he would call me back. I’m then called their main office and filed a complaint and asked for someone in charge to call me. I ended up getting called back by the last person at this location I spoke to and provided me with an update on the part arriving on Thursday and they will notify me by phone when it’s ready for sure. The next day I received a call from the area manager and he took immediate ownership and said that he has addressed the importance of making sure customers are contacted because making arrangements to pick up a vehicle is difficult and for it not to be ready is very disappointing and impactful to their customers. I appreciated hearing that and it put me back into the mindset of being a valued customer vs another payout. Plus the quality of work here has always been top tier.

Annie Gonzales

★★★★★

11 months ago

Gerber did a great job on fixing my front bumper after a fender bender they were professional easy to work with helped with my rental and had me back in my vehicle in less time than expected.. Thank you for the awesome service..

Jordan Montero

★★★★★

8 months ago

Gerber Collision, specifically Brian, went above and beyond to not only fix our vehicle but make the whole process convenient. My family was in a unique position in trying to get a car repaired when we all live out of town and without his extra effort, I don't know how it would have been possible. Thank you!

Pamela Elliott

★★★★★

a year ago

Fantastic customer service! Highly recommend. I was thankful to get at least one update every week while things were being repaired on my vehicle. Works well with insurance and with car rental company. Thankful that they are mindful of customer convenience and high quality.

Shauna Wilson

★★★★★

2 months ago

Car was ready before expected. Looks great. Absolutely no problems. Jason was great to work with.

Sanjay “Go blue”

★★★★★

8 months ago

Had some body work done on my Nissan and after about a month, still looks great. Brian did an excellent job and made sure it was done right. It took a little longer but they made sure it was a quality job and took care of me. I have State Farm and using Gerber, it was very easy process for me.

Mario Sanders

★★★★★

5 months ago

First class body shop. Great customer service from Brian Thompson. Brian kept me informed every step of the way once again this was a positive experience for me. Thank you !

Amara Weaver

★★★★★

7 months ago

Very happy and satisfied with their work. My car was not even in their shop for a week. The job looks incredible and I am pleased with their excellent communication. I was recommended by family and will now be recommending others to use their services, also thank you to Jason, who took care of me.

Wanda Lance

★☆☆☆☆

Edited 5 months ago

Brian promised 3 THREE times to call with an update on my vehicle. He was always at lunch when we called. Never returned our calls. Cost me an extra 2 days without a vehicle. As a realtor and a customer of State Farm this is just not acceptable. I spoke with the mgr. But no apologies to date. You had our name as “DWIGHT”. It’s Russell lance.

Stephany Gleadall

★★★★★

5 months ago

Such a quick and painless process! I had a large dent on the back of my suv that I was procrastinating to get fixed. They got me in same day for an estimate. I was able to drop off for repair a few days later and they had it completely done in just a few days. They worked directly with my insurance and I didn’t have to do anything but drop it off and pick it up! I got daily updates on the progress and they also notified Enterprise when I needed picked up for a rental and even got it returned for me. All the staff I encountered were friendly and professional. I was very satisfied with this experience and definitely recommend them! They did a great job.

Tori

★★★★★

a month ago

I went to one Gerber collision location around the corner from my home and the receptionist was not friendly so I left. I called the North Thompson location and spoke with Chase. Needless to say not all Gerber locations are created equally. Chase was fantastic; I emailed him insurance documents and he took care of the rest. I was kept up-to-date on the progress of my vehicle and the bodywork is flawless. I picked up a clean vehicle after the ice storm, too. A+ service from Gerber @ N Thompson.

Sarah B

★★★★★

7 months ago

Recently, my car was involved in a hit-and-run accident. My insurance State Farm set up an appointment with Gerber Collision in just minutes. Gerber Collision’s team has great customer service and communication. My car was fixed ahead of time and Enterprise rental had to refund me several hundred dollars I had prepaid. The color match and parts replacement couldn’t be more perfect and on point.