Gerber Collision & Glass

Josue Jaramillo

★☆☆☆☆

4 years ago

Went to the shop today to get an estimate for condenser and radiator replacement plus fixing this bended frame on a 2002 civic. I was shocked to hear that they don’t work on cars that old. I saw a latest model car totaled beyond recognition and they are telling me they can’t fix this small bent???? Doesn’t make sense.

Carla Railey

★★★★☆

11 months ago

So far the customer service is fine. I was surprised by how unkempt the entire property is. Weeds everywhere from the entrance in the parking lot to the front door. Weeds to my waist. Not a good look. Hoping my car comes back better than it looks over there! Should have taken pictures but....

D T

★☆☆☆☆

9 months ago

Jessica, the receptionist, and Larry Hicks, the “supposed” manager of this location, are you extremely unprofessional. They will hang up on you mid conversation for two consecutive days over a part that THEY ordered and then refuse to hold any accountability or a shred of decency for doing so. Jessica is the worst about this and has an uncalled for attitude every time we have had to (unfortunately) speak with her. She loves to say there’s no one higher than her available every time you call, so nothing is ever done about her customer service issues and she refuses to let you speak to literally anyone else about it. They are extremely disrespectful and should not be representing the Gerber corporation and their values as they are. I would not wish working with this location upon my worst enemy. Insane that these two are still employed here!!

Courtney Hale

★★★★★

8 years ago

This business is AMAZING!!!! I was referred to IAC through USAA for a repair on my 2016 Scion tC after a Horrible experience with Fix Auto Hemet. Fix Auto Claims to have aligned my car twice and repaired the front of my car after a minor collision. My car began making sounds after the repair and I did not want them to come near my car ever again. From the moment I took my car over to International I was listened, to I was understood, I was heard, and I was helped. The individuals who interacted with me most were the business owner Javier, Jesse and Evie at the front desk. Not once did I ever have a situation where I felt dismissed or blown off or misunderstood. I was very particular about the repairs that had been done and not done on my car and International went above and beyond to make sure that everything was done according to my satisfaction. My car had suffered severe misalignment in replacing of the parts and when everyone else was trying to tell me that it was OK and everything had been done right, Jesse and Javier believed me, advocated for me, and made great efforts to make sure I was happy with the work that was done. Even more extremely helpful is the fact that they have a relationship with the Enterprise rental which is in the exact same office as their auto body shop so nobody ever has to worry about how to get home! This business advocated for me, listen to me cry, yell, throw multiple sets and never once made me feel badd about the concerns I had and met and exceeded my expectations in getting my car back to where it needed to be. I cannot say enough good things about Jesse and Javier... Both of these gentlemen are extremely intelligent, very in tuned with customers needs and concerns and relating these concerns to the staff that oversee the body work. They were both very easy to talk to and very accommodating in addressing my concerns. This location is also very family friendly as well... It's difficult enough to be dealing with car repairs and switching cars with car seats and small children and this location it and its staff were always extremely helpful and providing things for the children to be entertained with and made them feel welcomed and not inconveniences. If you are a USAA client, Make sure to request this shop because they will treat your car like it's their very own! I will be getting a spoiler installed on my car here shortly and I'm relieved to know that now I have a place to go that can do it and I will have to worry about a single thing!!! Thank you Jesse and Javier and to the folks that worked on my car behind the scenes that put so much effort into making sure it was finally done right I owe you so much gratitude and gratefulness. I cried tears of joy all the way home yesterday and it feels like I have a brand new car all over again! I am so happy to have my baby home put back the way she is supposed to be!!!!

Lovely Juan

★★★★★

2 years ago

I got my car back. William was helping me throughout and informing me what’s going on. Great service. Thanks William and your team.

The Diecast Showcase

★☆☆☆☆

a year ago

Beware! I brought my car in for a dent repair and they gave me an estimate under my deductible. I asked Mayra at the front desk when I arrived if what I was paying was the amount on the form I signed and she said yes. I was also required to sign a form saying that if I did not want to proceed with the work after it was started, I would pay a couple fees. I also signed a document saying that if there is unforeen repair changes, they would contact me, and the manager who inspected my vehicle at the time, Robert, also assured me that. I came to pickup my vehicle and the price jumped significantly, and they did not contact me with the updated information they had, which was that they actually had to dissasemble my car just to get to the repair, which I was told was not going to be necessary at the time of appointment. Robert, who was not only the person who gave the quote, also is the Manager, did not communicate any updates to my repairs. Robert argued with me at time of pickup, stating I signed a document stating that I authorized dismantling the vehcicle, but Mayra also assured me at time of appointment that dismantling would not apply due to the type of repair they saw and estimated. He said I was communicated the new updated price through a text message, but the text was sent AFTER the repairs were done, 30 minutes after I called them and told me my vehicle was ready for pickup. I was not given the opportunity to pay the lesser fee of canceling the service, and I would have considered it because I am tight on money. When confronted with the lack of communication, he agreed but but he obviously did not care at all. Steer away from this place, as you will get told one thing, but get forced to do another. There is no integrity in its management or its repair shop.

Leah Cooper

★★★★★

2 years ago

I received wonderful service from Gerber Collision Menifee. From the moment I dropped my car off, to pickup. They were so thorough with explaining to me the entire process. Robert in particular did a wonderful job explaining everything to me. He kept me in the loop the entire time. And my car came back looking better than when I dropped it off even before the accident! I am very happy with the outcome. I plan on recommending anyone I know to go here. Thank you guys for making my car look so good.

Cindy Asher

★★★★★

a year ago

First class service! Go Team Robert! Finished my car a week ahead of the estimated completion date. My accident was a hit-and-run. Making a long story short, Gerber is first class. I will be recommending them to anyone who needs an experienced collision or glass shop👍

nicholas mitchell

★★★★★

9 months ago

Robert Lourcel (Estimator) provided excellent customer service! Great customer service is rare, and Mr. Lourcel exceeded my expectations. Thank you Sir for your amazing, considerate, and informative customer support. -Nicholas Mitchell

Nanc T

★★★★★

11 months ago

Robert did an incredible job. He communicated well and returned our car as quickly as possible. He took good care of us.

Christine Gomez

★★★★★

3 years ago

I was a little skeptical about this place because of other reviews but they did an amazing job!! Travis is so knowledgeable and was a pleasure talking to. Only downside was that is took about a month to repair my bumper. I know with everything going on right now, parts are extremely hard to get, so I'm not complaining. My car looks brand new and the paint job is spot on!! Would definitely come back here if needed.

Rose

★★★★★

3 years ago

The employees are amazing and super knowledgeable when it comes to stressful car times. My car came back in the same gorgeous color and all detailed. These angels vacuumed and wiped down my entire car. Thank you so so SO much!!! 10/10 recommend!! 🔥💖🙌✨️ Kai and the whole team are phenomenal. Thank you Gerber Collision!!! 💖🙏💖🙌

Megan Trueax

★★★★★

4 years ago

They were great! The girls in the office were very good on communicating with me with time frames for the parts on my car and it was done sooner than I expected. My car looks brand new again and I appreciate all their hard work and professionalism.

kymberli miller

★★★★☆

a year ago

This place is great! The mechanics are always amazing and helpful. The only reason I cannot give this place five stars is because every time I come here, the same front desk lady always speaks down to me and is extremely rude and acts like I’m bothering her. I would rather not come here simply because of her and her lack of respect.

Jim Wagoner

★★☆☆☆

3 years ago

Not a good experience with this company. We were referred to them by our insurance company to repair a dent on rear bumper. Called to schedule an appointment, (said they would text day before to remind us, never did) they assessed the vehicle in person and then a month later scheduled the repair!! When we showed up they said we can't fix this due to the location of dent. Unbelievable that they would say this after we had waited so long to get an appointment and after they already had a guy inspect the car. Receptionist at front desk is VERY rude as others have mentioned in previous reviews. A big waste of time for us, save yourself the grief and look elsewhere.

Lisa Davis

★★★★★

4 years ago

Julian at Gerber was helpful, had a lot of patience, and very professional. My car was completed in a timely matter. Veronica kept me informed, daily. They did a excellent job. I am well pleased.

Shanda Lyons

★★★★★

a month ago

I highly recommend this business. The professional professionalism and customer service Is exceptional. I took my car in for an estimate, then decided to have the repair done, took the car in for a repair and picked it up. All of this was complete completed less than a week. They communicated during the repair to let me know the status and any changes or recommendations and followed up after the repair was done to ensure that I was satisfied with their work. Jason and Xavier are great to work with. Thank you, Gerber Collision !