Google Reviews
Isaac Mitchell
★★★★★
3 years ago
This place is awesome! After my truck got hit, I called multiple shops who told me it would be at least a month before they could give me an estimate on repairs. Glaser's had me send them pictures, and they had an estimate and date for repairs scheduled by the end of the week. The front office ladies were incredible - very informative and easy to work with. Originally, they gave me an estimated completion period of about 2 weeks. Instead, they finished 9 days EARLY. Not only did they repair everything to perfection, Chad Armstrong had the whole truck detailed inside and out. It was spotless and looked better than it did when I bought it. I highly recommend using this shop!
Iarah Euanne Racines
★★★★★
a year ago
I was overly impressed by their work! It seems like a work of art that i can’t even find where the side of my car’s damage after it was fixed and repaired. Truly I am very happy and satisfied. Never thought they can fix what was nightmare for my less than a month new car! Their staff are very accomodating! I highly recommend their service for their professionalism and dedications towards fixing everyone’s worst nightmares! Thank you and i appreciate all that you have done on my car! I have even got a water cntainer as souvenir and….. got a free cleanup on my car!!!! Wow
V Mudd
★★★★★
2 years ago
My hats off to Glaser's Collision Center where I recently had some paint work done on my vehicle. Although most of us hate it when we have to spend money on updates or repairs, thanks to the staff at Glaser's, this turned out to be a painless experience. The office staff was delightful to deal with from beginning to end. The work they did was impeccable. My car looks great!! It was all done in the time frame they quoted me, at the price I was quoted, and they cleaned it inside and out before they returned it to me. Super service all around!
Michelle Kelley
★★★★★
a year ago
This is the 2nd time I've had to have my truck in the shop this year and both times they've done a great job. Pretty sure the paint looks even better than the original paint job. Very friendly and professional. I feel like they are very trustworthy and would highly recommend.
Pamela Cissell
★★★★★
9 months ago
They’ve taken care of my car before and do a wonderful job. They even installed a decorative license plate for me at my request. It’s the little things they consider that makes me glad to bring my car here.
Mary Yates
★★★★★
a year ago
This was a great experience. They have a highly professional , knowledgeable and friendly staff. The work was impeccable and was even done early. They took very good care of me and my car - all for a very reasonable price. 100% recommend!
J foley79
★★★★★
a year ago
Great Professional Staff! Accommodating, Friendly, informative, always kept me up to date on the status of My vehicle while repairs were being made, helped with the process of My car rental.. so convenient!! What I thought would take hours, only took maybe 30-45 mins of dropping my vehicle off and picking it back up a week later with repairs completely finished and My car nice and clean!!! This Business gives me hope that there IS still wonderful Services in Louisville!! Great Job Glasiers!!
Kataria Berry
★★★★★
a year ago
I was very pleased with the customer service from Fred and Kendra. They both were very communicative during the process of my repair. My repair work is beautiful and they cleaned my girl Pearl up and has her shining like a beauty upon pickup. Great all around. I will surely return if ever needed and refer anyone looking.
David Hardee
★★★★★
a year ago
I've used Glaser's 2 times now for body damage. Each time, the car looks brand new and cleaned inside and out. Nice polite professional service from Fred and Kendra who are both super friendly. I recommend highly.
Andrea McElroy
★★★★★
a year ago
I am very pleased with how they do their jobs . The staff is always nice and tries to do the very best to work with you . My car looks brand new , and they even did a little extra . Love glaciers !
Lue Sharp
★★★★★
a year ago
I was greeted so graciously as soon as I walked in the door. I dropped my vehicle off and they assisted me with obtaining a rental car right away. The repair was competed before I expected and looks amazing. My vehicle was cleaned inside and out, tires shined, and they even took care of returning the rental. I drove away a happy and satisfied customer. I would recommend in a heartbeat. Thanks everyone at Glaser's!!!
Crystal Richardson
★★★★★
3 years ago
I'm so thankful I sent my car to Glaser's Collision Center. Angela kept me updated every step of the way . Excellent customer service and my car looked brand new .
Happy Harry
★★★★★
7 months ago
Classic Collision / Glasiers has always been amazing! Their service, professionalism and attention to detail has been phenomenal anytime work needs to be done. I highly recommend them to anyone and everyone I know. 5 stars is not enough for this group of people.
Betty Pickett
★★★★★
3 months ago
Very nice staff. A big thank you to Fred and crew who went the extra mile to help get a prior customer back on the road, noise free!
Orlys Gutierrez
★★★★★
a year ago
In less than 24 days this place took care professionally of my car, I’m so thankful I really recommend this place, I guarantee you that Fred will take care of you.
Nadia Melaisis
★★
☆☆☆
4 months ago
I’m very confused and disappointed by the way I was treated at this shop. The man who did my estimate (possibly the owner or manager) was short and dismissive with me from the moment I arrived. His tone grew increasingly irritated as I asked a few polite, basic questions to try to understand the process. To be clear, both women who work in the office were wonderful, kind, patient, and knowledgeable each time I spoke with them on the phone. Unfortunately, my experience with the man doing the estimate overshadowed that. My insurance company was telling me one thing, and he was telling me another, and I was just trying to make sense of it all. Instead of helping me understand, he made me feel like I was a nuisance for not already knowing how insurance claims work. I left feeling upset, confused, and in tears, and it took a conversation with my sister afterward to help me figure out what I needed to do next. Overall, his lack of patience and poor customer service made an already stressful situation much harder than it needed to be.
jason hall
★★★★★
4 months ago
I recently brought my truck into Classic Collision after an accident, and I couldn’t be happier with the results. The team was professional, honest, and kept me updated throughout the repair process. My truck looks brand new again — the paint match is perfect and the bodywork is flawless. They finished the job right on schedule and even cleaned the interior before returning it. I highly recommend Classic Collision for anyone needing quality auto body repairs done right the first time.
James Tatum
★★★★★
4 months ago
Excellent body shop. State Farm handled my claim for a hit and run that almost totaled the vehicle and this shop made it good as new! My car is 10 years old and they still matched the new paint perfectly. Very easy to work with, great office staff, and took care of my rental too.
Becca Toop
★★★
☆☆
a month ago
This is not the body shop I usually use but had to use them when the other party in a relatively minor accident decided to file a claim. When I dropped off the vehicle and spoke to the adjuster, I admitted that I was surprised the other party had filed and that I was not really concerned about paint but about faulty front passenger door — I was mostly concerned about locking feature and security of door (multiple undesirable sounds happening). When I got initial estimate, I did not see all the issues addressed so I called back and asked to speak to the adjuster again. I got a voicemail later on assuring me everything would be handled. Anyways, I go to pick it up today. Adjuster said it was done and that they even replaced a locking mechanism even though I had not mentioned that to him initially and had gone behind his back to do so? I told him I literally repeated the same list of concerns both times and I honestly wasn’t even aware of whom I was communicating w nor the chain of command; I just called back immediately following receipt of the initial estimate to point out that part of what we discussed was not included. Tech is adamant I told him something different. I am adamant I didn’t and said I don’t like being insulted or accused of things. He pretty much repeatedly called me a liar as he misquoted my statements, asked me if I spoke English (my first language and the language we were speaking in), and then said he could call State Farm if I wanted to “play the victim.” I repeatedly told him that I literally told them the same thing so I am not sure how it was interpreted differently?! I don’t deserve insults nor threats (over an incredibly small price point nonetheless?). I said he could call the owner and/or State Farm; he can call anyone he wants. I asked him what he was he hoping to achieve from the conversation. He then asked me to pay my deductible. That’s literally all I had wanted to do in the first place, pay my deductible and get my car back. He said I “should be happy” - nah, not really. I am happy with the repairs but intolerant of abismal treatment so I obviously won’t be back.
Grant Marksberry
★
☆☆☆☆
4 months ago
When I brought my vehicle in I was told that everything would be taken care of, the man who told me this was Fred Hasselbrink, Fred did not tell the truth my dash camera was damaged my vent selector knob to turn on my defrost on my front windshield was damaged, they did so by failing to put my car back together properly, and to top it all off I was missing a jack that I discovered was missing when I had to pull over and repair flat tire. Do not bring your car here. If they mess up they will not make it right. Instead of just owning up to their mistakes and making it right they have refused because I put up a negative Google review to fix my car and are going to force me to take them to arbitration. These people are scum.
