Glen & Jim's Complete Automotive Repair

Joseph Radmacher

★★★★★

a year ago

Very knowledgeable mechanics, well run, and they don't make you wait forever to get your car fixed. A shop that doesn't abuse your time and the prices are affordable.

Jordan Wynne

★☆☆☆☆

a year ago

Don’t go here for a state inspection. They’re a rip off and unprofessional. I called the prior week to schedule an appointment for an inspection for 7 am. I asked if I could drop it off the night before if I needed to as an option. But ultimately opted to get up and take it in at 7. I got there and the guy acted like he didn’t want to do the inspection even though I scheduled an appointment. I stated, inspections don’t take that long I didn’t want to leave it here all day for an inspection (I have work etc), the guy proceeds to tell me “that’s if it passes inspection”. That should have been a red flag enough. So I wait 50 minutes for a state inspection and the guy fails me for “outer tire rod play”. Mind you I JUST had my tire rods replaced and an alignment. I’ve never even heard of someone doing a state inspection on the major mechanics of the vehicle. It’s always been general. None the less I went somewhere else and passed my inspection in less then half of the time I waited here for a faulty fail! All in all DONT GO HERE FOR STATE INSPECTIONS. (They failed the guy in front of me for the same thing) they’re a sham and a scam!!

Gabriel

★★★★★

a year ago

I highly recommend them, these guys are friendly, professionals, honest, and take pride of their work. Took my truck for tires and they identified potential issue and recommended the repair. No hassle, no pressure, no upsell and no gimmicks, take your vehicle there and rest assured they will take care of you.

Amy Smith

★★★★★

3 years ago

Such a great shop with fair pricing and very experienced mechanics! Highly recommend for any work you need done on your vehicle. They also have warranties on some the work they did on my car (24,000 miles or 2 years) which says something about the work they do-I’ve never found a mechanic that has a warranty on their work. Woman owned and I’m here for that!!

Jonathan Davis

★★★★★

3 years ago

I was told by Randy Reed that my upper ball joints were needing to be replaced. I took the truck there to have a recall on the airbags addressed. They quoted me the price to be 1k for the ball joints. The fine folks at Glen & Jim's quoted me the fair price that was about half that of the dealership. Come to find out Glen & Jim's saw that there was no need for the ball joints to be replaced in the first place. It's really a breath of fresh air to know that there is an honest and fair shop I can trust my vehicle's service needs in the future. Thanks again and I hope I don't need your help any time soon but I know where I'm going without a doubt if I do!

Spencer Steenblik

★★★★★

2 years ago

I've been using another automotive service company for years but their price keeps going up and the quality of work keeps going down so I thought I'd try a new company. I am so glad that I did! Glen & Jim's was fast, thorough and honest! I ended up taking my second car there because of how great they were on the first one.

Monica Leader

★☆☆☆☆

2 years ago

My wife took her Mazda because it was making a weird noise. This place was recommended so she took it as it was close to her work. She needed one of her front wheel bearings replaced. They kept it over night, next day, called said it was done. She picked it up but noticed her wheel locks were all damaged. She went back to confront them and at first they couldn’t find them. Then basically told her they weren’t going to pay for them. So after spending almost $800 for replacing her wheel bearing she had her wheel locks damaged by them and they would not replace a $25-$50 part. So won’t be returning. The “original” owner would have taken care of her, Glen. Been to NS y automotive shops, most of them know what a wheel lock looks like. Apparently not these idiots!

Scott Mehaffey

★☆☆☆☆

2 years ago

We choose to bring our sons car to Glen & Jims for a quote for a new transmission based on the positive reviews and feedback here. After dropping the car off overnight we were quoted for a new transmission that was larger priced than a local Ford dealership had quoted us in the last 24 hours. Unfortunately, the car's value wasn't worth the cost to replace the transmission, so we decided not to proceed with any repairs. I dropped off my wife to pick up the car today and she was presented with a $70 invoice which was promptly paid. I want to make it clear that at no time during my calls and conversations with Glen & Jim's staff, was there ever any conversation, that there would be any associated costs for a simple repair quote! It's not about the seventy dollars. It's about integrity and honesty and the lack thereof so we do not recommend this business. Scott A. Mehaffey

dustin perry

★★★★★

a year ago

amazing honest and friendly service. not only do they want to make sure it is right, they want to make sure the customer is well informed and happy. New to the business, yet have had 3 different appointments since first going there. highly recommend

Hannah

★★★★★

3 years ago

I left my car at my grandmas for about a week and a bunch of field mice chewed through EVERYTHING. Every light was on in my car with a strong odor of gas. I'm usually very hesitant about who I take my car to for repairs especially with the amount of damage my car had but I will never go anywhere else after this! Within 48 hours they had already fixed everything electrical and it only took a week (including the part being shipped) for them to remove and replace my fuel tank. Their prices are also very fair! They're amazing and most importantly I trust them! Also, the lady at the front desk was very empathetic and sweet! I appreciate everyone there! Thank you!

Adam Petzold

★★★★★

2 months ago

Justin is on point and knows his stuff. Recommend for all automotive needs

George Ferris

★★☆☆☆

a year ago

I try to avoid negative reviews for locally owned businesses. However, I dropped off my vehicle for an alignment. I mentioned my vehicle sputtered when accelerating. In addition to the $110 alignment, I was charged an additional $130 for a "diagnostic test" that warranted no valuable information. I did not request or agree to a diagnostic test, or agree to pay a fee. I literally payed this place $130 for them to tell me they don't know what's wrong with my car. This place should be more transparent and upfront with what they charge. Had they told me they were going to charge $130 to investigate the lack of acceleration, I wouldn't have paid. But I wasn't even given that choice. That's bad business. Two stars because the fellow who did the alignment did a good job.

Michael Saft

★★★☆☆

2 years ago

Glen & Jim's offered great availability and a swift turnaround time. The staff was knowledgeable and communicated well. However, I found the $257 charge for applying some fluid on the mass airflow sensor and tightening two bolts on a previously installed aftermarket air intake to be unreasonable. The other prices seemed fair. I regret not paying closer attention to the quote, but I was in a hurry.

Michael Bishop

★★★★☆

2 years ago

We took our son's car here to have the thermostat fixed. They did good work and the car is fixed, but I do feel we got charged slightly more than necessary. I called and made the appointment and told them I needed a new thermostat installed. I was working, so my wife and son dropped off the car. Apparently, due to their lack of a proper system to track appointments, the exact request got lost (my wife said they simply had our name written on a piece of paper on the counter). Rather than just doing what I asked when making the appointment, they ended up doing a diagnostics on the car to determine what was needed. This didn't actually turn up anything though because I had cleared the computer code when diagnosing the problem before making the appointment. Only after calling and telling them again to change the thermostat did they actually do the requested work. I felt like the diagnostic charge was simply a way to charge more money for the job than what the shop labor book says for the repair. Now, I imagine their response will be along the lines that they need to diagnose the problem to ensure they replace the correct parts. I can understand that; however, I already knew what was needed. Even if I didn't they should still honor a direct request to do a specific repair (or tell me when making the appointment that they won't). At the end of the day, the new thermostat fixed the car and it has been running fine since we got it back. They did a good job with the work they performed and it was completed on schedule. So, five stars for their work but minus one star for what feels like an unnecessary extra fee.

Madeline Donnelli

★★★★★

2 years ago

Everybody at Glen & Jim’s is so kind and helpful. I’ve been coming here since I first started driving, and before that, I remember coming here with my dad. My family has always brought our cars here. I’m comfortable coming to this auto shop as a young woman, and unfortunately that can’t be said for many auto shops in this area. They always explain what they’ve fixed in terms that actually make sense, and they answer all of my questions. All of the staff is genuinely so nice. They are also incredibly quick! There’s many reasons my family and I keep coming back time and time again.

Chris Dickman

★☆☆☆☆

7 months ago

This place gets 0 stars as all the employees were rude from the moment I walked in the door . My company has a fleet account with them and you think they would be more professional too keep the account I will be complaining too Holman too have them removed from our company as a vendor. They did not call me when my car was finished and let it sit for hours without telling me it was done . They also did not pull my car too the front of the business when I came too pick it up and made me walk all the way too their back lot too pick up my vehicle . This shot should be closed down for terrible business practices.

Stacy Gates

★★★★★

3 weeks ago

Absolutely the best! What we thought was going to be a $2000 fix ended up being less than $200! We love them and will definitely be back!