Goodyear Auto Service

Kristen Evans

★★★★★

3 years ago

Angela was at the front desk and really accommodating. I managed to hobble my car there with a flat tire and botched nearly every step involved in being a savvy customer - from parking in the wrong spot to just not being familiar with the area. But she was patient and responsive and even made a great dining recommendation at a nearby spot while I was waiting. Lawrence, the service manager, originally said it would take about 3 hours before they could fit me in. But, he managed to bring the car back within the hour! Ron, the tech, was also very helpful when I realized I needed to get something from the trunk of the car. He stopped working patiently so I could get the item. What could have been a terrible experience getting an emergency flat in an unfamiliar area actually turned into a pleasant experience thanks to friendly, professional and accommodating staff.

Keith Hild

★★★★★

2 years ago

Five star service! I got my tires installed here and paid for the protection package, which was well worth it. When I needed to come back in a year later due to a leak, they discovered it was due to a damaged valve stem. They replaced the valve stem for a few dollars only charging me for the material costs. Recommend making an appointment to limit wait time.

william generette jr

★★★★★

a month ago

Nice place to keep my Lyft vehicle up to standards

christine schroeder

★★☆☆☆

a year ago

4 stars for tires, 1 star for other car work.. Had a good experience with them getting tires a couple years ago, but they're very very expensive for other work and careless. They didn't diagnose my vehicle when I brought it in so there was work left undone. When I brought it back for the diagnosis in which they said they had to take my bumper off, they didn't attach all screws to the bumper when they gave it back to me! Won't be back for service. For reference, after the diagnosis, the part/labor they quoted me was $500. I got it elsewhere for $120. Do better.

Ebony Washington

★★★★★

2 years ago

When you go in ask for Anthony! He gives the best customer service and will assist you with all of your needs. Great tires at a great price. Plus, the warranty is worth every penny. I bought my tire back after a nail and they replaced with little hassle.

Shayla Cox

★★★★★

5 months ago

Went to get air got a full service such great people here . Best tire spot in Maryland

שימי זוננברג

★★★★★

a year ago

Friendly staff and great service. Anthony and the rest of the staffs has been super helpful every time I come in with an issue which lately has been with my tire that been flat and they recommended few things need to replace. So I purchased from them at a great sale.

Kyle McDermott

★★★★★

2 years ago

I purchased new tires last July when Good Year was running a promotion. Scheduling was easy. I also had an oil change and alignment done. The counter rep recommended the three year alignment package which offers an unlimited alignment check and adjustments with every service. It was an additional fee of around $75 but considering I do at least one a year at around $100, the savings amounts to a few hundred dollars. All services were performed efficiently and my car was ready in three hours. I’ve had issues with alignments performed at the dealership in the past; finding a shop that does them correctly is a gamble. Last week, I hit a major pothole and my car started pulling. I went in on Friday 10 min before they opened with no appointment; the desk agent was just arriving but was courteous to check me in before taking off his jacket. My car was realigned correctly and ready by 10am. BUY the 3 year alignment package - it has saved me a lot of money. As to others’ reviews about Good Year selling unnecessary services, this is a national standard and not unique to this particular shop; it does not reflect the quality of the work they perform. I’ve used Good Year across the country and each shop does the same thing. I have my own preferred mechanic and have only used Good Year for tires and oil changes. Regardless, I will continue doing business with this location. Great staff!

Amber Walls

★★★★★

2 years ago

This shop is without a doubt the best in the entire Baltimore Region. If you are looking for a team you can trust to service your car, SUV or truck, just book the appointment now. Anthony at the front desk does a phenomenal job with all things customer service and is always looking for ways to help me save some money with coupons and other promotional deals. So, for my most recent visit; I had been told by a shop near my house that my oil plug (Honda Accord) was cross threaded and that to change the oil the entire pan would need to be replaced. The quote to replace was unfortunately outside my budget. I decided to bring the car here for a second opinion and they were somehow able to remove the plug and replace it with a brand new one at minimal cost. Apparently, it was just stripped. I guess Rob, ate his Wheaties that day because somehow, he was able to get it off. On top of the oil change, I got a free tire rotation and also had the tires re-balanced. My ride is now as smooth as ever. Thanks Rob, Anthony and the rest of the team!

Brandon Partin

★★★★★

3 months ago

Went for an oil change and tire rotate and it was quick service and great customer service!

Elizabeth Hunt

★★★★★

a month ago

Great experience at this location. Special thank you to James who provided excellent service! Definitely will return to this location in the future.

Lee Boyd

★★★★★

a month ago

Great service, friendly staff, and quick turnaround. Everything was explained clearly and my car’s running good — would come back again.

James “James Philip”

★★★★★

2 months ago

The staff was very helpful and friendly. I would definitely come here again. They did excellent service and excellent work on my car

Bruno Lopez

★☆☆☆☆

3 months ago

I booked appointment online. For oil change. The system let me select the date and time. And. When I get there. For my appointment. The gentleman said. Because of holidays weekend he can do my service. And I have to booked other day. So. If the. Service online for appointments doesn’t work why. They don’t close that page or doing something that way customer. Don’t get this bad service i drive more of 30 minutes just to get that info

Peter Heinbockel

★☆☆☆☆

2 years ago

Careless and poor workmanship. I had Goodyear install four new tires, and received the car back with damage to all four wheels. First, I noticed that all wheels were smeared with excessive mounting grease. While cleaning off this grease, I found damage to each wheel. There was obvious scoring from tool marks in even bands around each wheel. The clear coat was chewed up in several spots around the rim. One wheel had been dropped, and a large chunk was chipped towards the center bore. They did not remove the snap in guards protecting the pinch welds when lifting the vehicle and gouged the cover. Finally, they filled the tires to random pressures, one even being below vehicle spec, and I had to further pump/deflate the tires myself after the service. Very disappointed, would not recommend Goodyear Auto Service to anyone.

Kevin Johnson

★★★☆☆

Edited 5 months ago

Labor is surprisingly costly here. It's really convenient, they get the work done fast, work is done well, but I wasn't expecting to need new rear brakes and the cost was double what I usually pay. For one set of brakes and an allignment (plus an oil change and dip-stick replacement) I was looking at almost $1300. I think I'd avoid this location if I didn't have an extremely constraining schedule. Definitely a great option if you have limited time for turn around.

Will Walencewicz

★☆☆☆☆

2 months ago

Terrible experience. I purchased road side warranty on 4 new tires from a different goodyear a month ago. I needed one tire replaced and they initially told me that they would not cover the warranty and requested that I pay full price to replace the tire. I was then told I needed to contact the original goodyear location where I initially purchased the 4 tires. I did and they then said they could not take payment from a different servicer and do not take any electronic payment. After this, I was told I needed to pay for the tire myself and then be reimbursed for the replacement tire. I agreed, then waited another full day because they did not have my tire in stock. The tire I ordered is literally the first tire option you see on the goodyear website (WeatherReady 2). I do not understand the logic in purchasing the warranty if you have to contact previous store, customer support, and in store support to figure it out.