Goodyear Auto Service

The Toegrinds

★★★★★

9 months ago

Fast, Friendly and Efficient! I had a tire that had been plugged numerous times and my current tires had over 56k on them so it was time for a whole new set. I called them around noon and spoke to Ethan who was very knowledgeable and easy to talk to. I asked if they had the size I needed and he confirmed they did. It was a Thursday and he said he could get me in on Saturday, I asked if he could possibly take me the same day. He said sure let me find out, they could, so I headed down. When I got there the girl at the desk (didnt get her name) was very friendly and quickly found my invoiced. I told her I didnt wanna push it, since they squeezed me in, but was wondering if they could align the car as well. She said no problem and off I headed. Less than 3 hours later they called and I headed back over to get my car. They even printed out the alignment specs for us car nerds! The price was exactly what they originally quoted! All in all it was about as smooth of a day that Ive had with a car experience. Thank you guys and keep up the great customer service!

Violet Burr

★☆☆☆☆

a year ago

Got 4 new tires put on my car less than a month ago. Service was great and very quick. They got it done super last minute and gave me an excellent discount. All of the employees were very helpful and nice. Zero complainants for the staff or the service received. One star because in the 3 weeks since I had this done, I have received 3 pieces of mail from various extended warranty companies with my information and my car information on it, all of which I was required to enter to have tires put on my car. I do not appreciate that my information was sold by this company without my permission.

Crystal Love

★★★★★

a year ago

Had to get towed in for a brake issue and they fit me in for a same day appointment. They called back with a quote within the hour and my car was ready by the end of the day. I've always had good, quick service here with no issues and will keep coming back.

김올리비아

★★★★★

5 months ago

I came here worried because I had an air pressure problem, but a young man in black glasses solved it. It was very kind of you. Thank you!

Lance Iwamoto

★★★★★

a year ago

Went on a trip and upon returning realized I totally forgot to renew both safety check and registration. Goodyear staff was very accommodating and really helped me out of a jam. Courteous, friendly and would recommend to anyone. Great staff!

Michele I.

★☆☆☆☆

Edited 4 months ago

ALL of Hawaii's Goodyear dealerships need to update their voicemail message AND website! Even Google states the wrong store hours!!! All 3 states that their store hours are Mon. - Sat. (8:00 - 7:00pm) and Sun. (8:00 - 5:00pm). I purposely got up early to drive to Kaneohe Goodyear only to find that their door states that they are closed on Sunday! How the hell are we supposed to know that unless we drive there?!? Unfortunately, I wasn't the only one who was inconvenienced. Another gentleman who was also there said he made an appt. online for an oil change, etc.. Seriously, get it together Goodyear! In defense of Goodyear Kaneohe, this review is about ALL the Goodyear shops and their deplorable outdated information. Goodyear Kaneohe and Kailua ties for 2nd place in customer service. Although...there's a person there who answers the phone at Goodyear Kailua who is very hard to understand or sounds drunk. For some reason, all the times I've called and was asked what I needed done, he has told that I'd have to take my vehicle to the dealership because they don't provide that service. Yet, when I called Kaneohe Goodyear for the same things, they were able to service my truck. Lastly, there's Goodyear on Waialae Ave. Their service AND employees Garrett and Ryan are deplorable. I will NEVER go there after the crappy service they provided the two times I regrettably did. I was so incensed that I ended up leaving, in addition, to giving them a poor review on both Yelp and Google. The one thing that I disagree with and HATE about Goodyear, is that they'll put off your fixing the leak in your tire because they're not making money! I spent big money buying tires from them and was told they'll repair it for free. Catch is that they won't schedule you an appt.. I was informed repairs are made on a first come first served basis. However, even if you're the first one there, you'll have to wait over 4 hours for your tire to be fixed AFTER the scheduled appts.! Why offer to repair it for free if that's the case? They should just give you the option to pay for repairs. I'm investing in Firestone tires the next time. Ps...Goodyear Auto Service (Owner), Please save your generic response unless you plan to actually do something about these problems!

Taivna J

★★★★★

3 years ago

Doug B Advisor helped us this evening. He is very honest, very knowledgeable and told us what we need to do with our car. He took the time to explain to us about tires and the upkeep of it . He knew we were financially struggling. He genuinely cared about our needs. He didn’t take advantage of our naivety. but he was trying to help us out and understanding our situation. We were foreign students and were ordering tire on over the phone.Doug went over and beyond his call of duty . His kindness and expertise really made a lasting impression while in Hawaii. I will let my friends know to come and see Doug. Thank you for your kindness and service

Yvonne Casner

★★★★★

2 years ago

Was in town visiting my resident daughter and realized she needed new tires. Wanted to get that done before returning. Walked in at 2:00pm and had the two new tires on by 4:00pm! Thank you so much. Really gives me peace of mind her tires will now be safe and greatly appreciate the fast and knowledgeable service!

Sloane Kealalio

★☆☆☆☆

2 years ago

Made an appointment online for Sunday at 8am. Got there and it's closed. Corporate website says they are open, google says they are open, door says closed. Should have learned my lesson and stayed away. Booked an appointment for 11am on Monday. Dropped it off early at 8:30am. Got back to the store at 12:30 and my car is in the same spot I left it. I asked if they worked on it and the worker says no and it will take another few hours. I reminded him that I had an appointment at 11am and his reply was something like, "we don't use the online appointment system, we just try our best to fit you in and since you are just doing a flat repair, we are treating you like a walk in." How does that ever make sense from a customer service stand point? Why even have an online appointment scheduler if they will not follow it? I ended up just taking my car and scheduling an appointment at Firestone. Firestone was straightforward with pricing and wait times. Do not go to this location unless you want to be treated like you don't matter. Maybe do not even go to any good year if they can't even appointments and open hours correct. Such an embarrassment.

C Kaio

★★★★★

5 years ago

Great customer service. I called two other tire companies prior and they were not as willing to help me. I wish I called them first. I called to say that I need help with seeing if I have a nail in my tire. Even though I was a last minute appointment, Trevor was very welcoming and said just come on by and they can help me. Thank you to Trevor for being so pleasant and helpful. I would definitely go back to them for any future issues. They got a great team!

Caitlin

★★★★★

2 years ago

The best place on island to get your safety inspection done. I’m sure they have many other great services too, but this was my first time going here and it was for a safety inspection (recommend by a friend) and they were AMAZING!! First, they were able to schedule me in within a little less than two weeks. I think I waited 10/11 days for my appt. Which was terrific compared to the other places I called. I showed up early to my appt fully aware of waiting an hour +. But, they took my car in early and I had it back by the time my actual appt was. The staff up front were extremely helpful and super nice people! I called ahead of time to make sure I had all of the right documents just to be safe and again, they were so nice and so helpful over the phone. 10/10 this place is wonderful.

Mark Rose

★★★★★

4 years ago

I picked up a big screw in my car tire on the way to work and brought the car in to get it repaired. I was met with a warm greeting and left the car to be serviced. As I was leaving, the associate said she was sorry my day was starting out so bad. I appreciated the sentiment and genuinely felt better. Soon after, I recieved a call letting me know the work was completed. When I went to pick up the car and settle the bill, I was told that there was no charge. Really, no charge! If a business is this good with small stuff, good chance they're good at the big stuff too.

Makana Puhipau

★★★★★

2 years ago

I got a tire change and an alignment. Told me what was wrong with my car and what they recommend with good detail. Good customer service and prices. Would recommend to others. Called 20+ tire shops and they had the best price for quality tires.

JP

★☆☆☆☆

6 years ago

I scheduled an hour and a half to get my oil change done and safety check. After waiting for that time they told me They hadn’t touched my car yet and I should schedule around 2 1/2 hours. But that wasn’t the worst part for me. When I first walked in there was no line and their staff did not greet me. So much so that one of them had their headphones in and was staring at the computer. I stood in front of her and I had to wait until someone from the back came in to acknowledge my existence

iron lion zion

★☆☆☆☆

2 years ago

This is my second time here for my safety inspection. I came on 7/24/23 by appointment at 3pm. My vehicle failed inspection for the passengers side front low beam, I told them on the phone I can come back with a new bulb to change it. When I got back I had to explained and said sorry I meant I can change the bulb myself which I usually work on my truck myself. I got back and waited 30 minutes. One of the workers I believe his name is Chad or Shad came out with an attitude and told me why I didn't tell him I didn't need my light bulb changed because they charge $49, I already told the front desk worker I could do it myself and I will bring my truck back in the next day. So Chad was frustrated about that but it was they're fault for not communicating with eachother. Chad continued to have a attitude towards me, the coworkers in the front desk were apologizing to me for Chad's behavior. Come to find out my safety sticker wasn't even expired, expires 11/23 and they didn't even tell me until after I paid, I was confused because my registration was actually expired. My fault for not looking at my registration paper before going in. So they just tell me to come back when I change my bulb. I return 7/26/23 for a walk-in 11:30pm. I drive into Good Years parking lot no parking as usually so I tried reverse parking in front of the first garage slightly next to the other cars, Chad is in the garage telling me to pull forward and waving his arms in the garage I have no clue what he is telling me almost causing a accident with another vehicle trying to pass through.. I told him I am hard of hearing I am supposed to be wearing hearing aids so i cannot comprehend what he is trying to wave and yell from inside of the garage, also my truck has a loud exhaust so I can't hear what Chad is telling me to do, it was in the heat of the moment and I want to apologize to Chad for speaking to him the way I did but his customer service skills is lacking. He apologized but I truly don't understand why he was giving me a hard time 2 times no business should be treating customers the way he did especially living in a tight knit community, everyone knows everyone in Kāne'ohe. I know working in a mechanic shop can be tough but it does not give him the right to treat other people or customers like that. I demanded for the owner and their managers and he told me they are not here. So while all this little confrontation going down the owner and manager wasn't even in the office to address me or Chad. I felt so distressed I can't imagine how they treat other customers and get away with it. GOOD YEAR 46-047 Kamehameha Hwy, Kaneohe, HI 96744 is bad for business. I won't be coming back here for simple safety inspection.

Caneesha Aiu

★☆☆☆☆

2 years ago

This was my first time using Goodyear because they were the only ones available to take me same day. I needed to rebalance my tires and do an alignment. They finished it super fast. The next day I went to Midas (where I normally go for car stuff) to do my safety check and they told me that the bushing on my control arms were shot. Now, if you go to Midas for safety checks, then you know it’s first come first served so I was there from 3am! Soooo when the technician at Good Year was working on my car, he did not complete his check list and let me drive away thinking that my alignment was good to go. They did not mention to me AT ALL, that something was wrong. If I didn’t try to do my safety the next day then I would’ve never known. So we take it back and they refund me but then tell me they can’t refund me the original way I paid, which was in cash, so they had to credit it to my card which takes a while. That doesn’t make any sense. This was a very poor experience for a first time by a well known company. Safety should be a priority when it comes to working on someone’s car and EVERYTHING ON THAT CHECKLIST SHOULD BE LOOKED AT IF ITS PART OF THE SERVICE.

Delaney Nucci

★★☆☆☆

2 years ago

I have gone to Goodyear for my tire services before and they were very understanding, but attempted to call for a safety inspection and was rudely hung up on after trying to find an alternative time for their availability. Chanel was very short and snappy on the phone and seemed like she was just trying to get me on and off the call. Hung up on me mid sentence. Very disrespectful.