Google Reviews
Marlene A
★★★★★
a month ago
Great service great prices! I only trust grand auto with my car. Edgar treats you like family and takes great care of your vehicle.
Lisa Rivera
★★★★★
2 months ago
"I had an amazing experience at Grand Auto The team was so professional and friendly, making me feel welcome from the moment I walked in. Edgar did a fantastic job on my car and they were so patient explaining everything. I left feeling completely satisfied and will be a regular customer!". 10 ⭐️ from me !!!
M H
★
☆☆☆☆
3 months ago
Wanted to get my brake pads checked and the boss told me to pull my car inside. Usually this can be done on the sidewalk and is a quick visual check. I thought they didn't want to do that in the cold outside. 15 minutes later I asked the lady in the office to see what was going on and I saw they had put the car up on the lift and taken all the wheels off. I asked the boss what was going on since I only wanted to know if my brake pads were worn down. His estimate was written on a sticky note and was twice the cost of my regular mechanic. $700 for 2 rotors and $400 for 2 back brake pads. Yikes, no thanks! He then announced that it was $85 for the diagnostic fee which I was not informed about in advance. I stood my ground and said no way since I didn't agree to this initially and then it turned into a shouting match with him asking me if I thought their time wasn't worth money. I refused to have that discussion because this was not the point which was much more about normal business practice. I even Googled it and YES, mechanics should tell customers beforehand if there's a diagnostic fee. He eventually backed down and waving his arms at me with a gold chain on one wrist and a gold and diamond encrusted watch on the other, shouted " you win, you win, isn't that what you wanted". Not surprising that the shop was empty and it was a clear attempt to drum up some business. Dishonest, rude and overpriced is how I would sum this experience up.
Kristin Clinton
★★★★★
5 months ago
Found this place after looking for somewhere to get my inspection done. Drove there, they took me right away and had me in and out. Edgar and his staff were super friendly. I’ll definitely go back for other auto repair needs .
Iqra K
★★★★★
5 months ago
Edgar and everyone here are so kind and helpful! They fixed my car within a week and it’s like brand new. Really cannot recommend them enough!
jarrett mercer
★★★★★
6 years ago
Car emergencies are not so bad when you have really good people to help .My car was in a bad accident and needed to be repaired .Everyone here is professional and treat you like a person unlike many of the name brand shops. Edgar the shop owner was thorough and informative. I never felt like I was being taken advantage of .He broke down everything for me .I had a million questions and he answered each of them with knowledge and patience. My vehicle is now in top shape .Even thou I dont live in the area I will used Grand Auto for all my car maintenance.
nancy an
★★★
☆☆
6 months ago
I stopped by the auto shop to replace the battery and the service was fair. I brought the car back the shop a couple of days later as the car didnt start as we thought it was a battery issue. As the new battery was under warranty , we thought they could take a look. They stated that a fuse blew and a wire needed to be replaced and charged us $185 and we went on our way. When we picked up the car, i noticed there was a prompt on the dash that read “check charge system”. The shop owner stated that it should go away after driving the car and that if it doesnt, we could bring it back. The “check charge system” did not go away and I brought it in a couple of days later. Instead of diagnosing the issue and providing me with an estimate and the information they went ahead and “fixed” it, charging me an additional $170 to replace another wire. My experience with other shops is, they diagnose and evaluate the issue, provide an estimate and let us know what our options are before going ahead fix it. We spent $600 for a battery and some wires and the mechanics did not have the wherewithal to inform us that the wiring used to connect the battery may be faulty. This shop will fix your car, but they may not give you an estimate beforehand and then you have no choice but to make the payment.
Ney Garcia
★
☆☆☆☆
7 months ago
I got my motorcycle inspected here and was charged $50. Later I checked online and found out the official NY State inspection fee for motorcycles is only $6. I confronted the owner and he told me he charges $50 because he “doesn’t make money” from inspections. He even said if I wanted my money back, he’d remove the inspection sticker. I asked for my money back and left. I went to another shop right after, paid the proper $6, and even gave the guy a $20 tip because he was honest. This place is a rip-off. Stay away.
john
★
☆☆☆☆
Edited 4 months ago
Had a similar experience to others in the reviews. the person working there attempted to charge me $50 for motorcycle inspection because of 'loud' exhaust. It's a stock exhaust but insane that instead of showing a db reading or something similar they try to extort customers
david sanjose
★★★★★
a year ago
Some butt head hit my parked car. Needless to say I was pissed. I took it to Edgar and he and his crew fix my car up great. With O.E. Parts. Will definitely come back if I need anything done in the future.
E San
★★★★★
a year ago
Best mechanic shop highly recommend. I will give it 10 stars if I can. The customer service is Unmatched and they work very quickly.
Emily Perez
★★★★★
4 months ago
Came in for my first inspection since it's so close to home, everyone was super nice and got me in and out in no time!
Victor Diaz
★★★★★
7 months ago
I've been with Geand Auto for years now and I have to say they always do an amazing work. I've had body work a few times and they always do excellent work. They do everything here. Prices are reasonable.
Iain Marcks
★★
☆☆☆
5 months ago
Always end up paying more than the quote. Car is returned with parts missing. Expensive body repair started falling apart about than two years after it was done, and the shop refused to take any responsibility. Beware.
Leah Anderst
★★★★★
7 months ago
Excellent, efficient, and fair service here. I've lived in the neighborhood for 10 years now, and I have brought my car to Grand for maintenance, inspections, and a battery problem. They've always been straightforward and reliable.
Fred
★★★★★
11 months ago
After a very unpleasant experience at a Queens Honda / Yamaha motorcycle service center, because of my factory installed Akropovic sport silencer, I had to find a shop that actually knows a thing or two about not only cars, but motorcycle as well. I also had to find a place where the staff respects and treats customers professionally and not pound their chest trying to prove how much or how little they actually know about the NY State motorcycle inspection laws. It’s that time of the year and this was the time of year I thought that no matter where I would end up, somebody was going to give me a hard time and question my sport silencer once again and it will be a repeat of what happened to me last year at Honda / Yamaha. Well, it didn’t. In and out with ease. Great hospitality. Great conversation. No egos. No attitudes. No macho talk. Just straight professionals. This experience could not have gone better and for that, I highly recommend Grand Auto Repair Services. Thank you Mr. Edgar!
Greg Santangelo
★★★★★
a year ago
I recently took my car to Grand Auto Repair for brake work and a thorough inspection, and I couldn’t be more pleased with the service I received. From the moment I walked in, the staff was friendly and welcoming, making me feel comfortable and valued as a customer. The technicians were knowledgeable and took the time to explain the issues with my brakes in a way that was easy to understand. They provided a detailed assessment of the inspection, highlighting what needed immediate attention and what could wait. I appreciated their honesty and transparency, which made me trust their recommendations. The repairs were completed quickly and efficiently, without compromising quality. I felt a significant difference in my brakes after the service, and the car is now running smoothly. Plus, the pricing was fair and competitive, with no hidden fees. Overall, I highly recommend Grand Auto Repair for anyone in need of reliable auto services. Their commitment to customer satisfaction and quality workmanship truly sets them apart. I will definitely be returning for future maintenance!
Mark Igbinadolor
★★★★★
4 months ago
Good people, good service ! Got my inspection done in no time !
Edward Kostakis
★★★★★
a year ago
Good work, fair price, fast service. I took my Toyota land cruiser there after my toyota dealer told me i was leaking coolant into my cylinder heads and it would need a new engine..all in it would have been approx 10k in work and parts. I brought it to these guys to get a second opinion. they diagnosed a leaky radiator right away and were able to repair it faster than other shops i had taken it to and at a much more reasonable price. will be going back. Thank you grand auto repair
Edward Paulino
★★★★★
a year ago
As a native New Yorker I know everyday comes with unique challenges. But I'm so happy to know that taking my car in for a change of tires and oil change or a wheel alignment is not one of those challenges. Edgar and his auto shop are the quintessential neighborhood mechanic shop. Every time I visit I'm greeted by Edgar who's always there and his extremely competent associates who know about cars inside and out. You can tell the professionalism and the courtesy that they represent and extend to each customer client. And when you discover Edgar and his shop has more than 31 years of experience it shows. Thank you Edgar and your team for being a straight shooter and explaining the facts the issues and the solutions to car problems. For all the reasons above I recommend his shop and I will continue as a client. P.S.: the Cafe bustelo is excellent. Best, Eddie
