Grand Design Factory Service Center

4x4trucks

★★★★★

6 months ago

January of 2025 we embarked on a journey to find our second RV. After months of looking at shows and websites and reviews of what felt like 100’s of floorplans we landed on a Grand Design Reflection 324MBS. What stood out to me was the exceptional layout and quality of the build, from the solid surface countertops to the abs brake system we were over the moon excited to get a mid-bunk in a 32ft 5th wheel and we have only had it one month we appreciate all that went into the design of the RV.

Mark Babcock

★★★★★

4 years ago

Late October my wife and I had our season ending camping reservation and at the end of the weekend, we knew it was time to upgrade from our entry level camper. We have had our eye on the Grand Design Transcend 265bh for about two years and haven't seen another floor plan with everything this camper has. The form, fit and function of this camper is astounding with every possible feature coupled with the very logical layout. If you haven't seriously looked at a Grand Design, you're missing out.

Casey Arndt

★★★☆☆

4 months ago

We have a need for a large garage and the Momentum 398 delivered just that with it's expansive garage and amazing creature comforts. We absolutely love the design, with plenty of storage, and fantastic features. With that being said, the actual build quality is terrible. Most of the trim is barely attached, doors and frames are not square, water leaks in the kitchen, fridge quit working in the first month, shades don't work, loose hardware, and extremely slow electronic panel.

Jaclyn Fouts

★★★★★

a year ago

We have now owned two Solitudes. Our first one was a used 2018 375 RES and we just bought a new 2023 390RK. We love that both have very livable and beautiful floorplans, are constructed well, and amazing storage underneath. Customer service and tech support have been second to none when needed. We love the rallies that are put on; the SRT’s knowledge and willingness to answer questions and be of help is truly a gift and appreciated. Grand Design is a family to us. We highly recommend them and their RV’s to anyone looking for quality.

Donna MacIver

★★★★★

2 months ago

We’re very happy with the Imagine and the buying experience. The Imagine is well-built, thoughtfully designed, and comfortable. It has great use of space, and the quality of materials and finishes really stands out. It tows well, feels solid on the road, and has everything we were looking for.

David Hopkins

★★★★★

Edited 2 years ago

RV Manufacturing is a huge undertaking, with this company it has been clear to me that they take it very serious. Once the process of a through Pre Delivery Inspection is complete the unit is ready for the customer. I feel this step is critical and why Grand Design is so far ahead with customer service. They are available for questions and have put together a wonderful owners portal with tons of useful information. Each unit will be cared for differently but with proper maintenance it will last!

Jim Diebolt

★★★★★

6 months ago

We are very pleased with our Transcend One 151RB with the great floor plan design. Quality built inside and out with great attention to detail. Unfortunately we have to wait until our new Ford truck is built before we can take our maiden voyage. We would highly recommend anyone looking for a new RV to check out the Grand Design RV's.

Melissa G.

★★★★★

a year ago

Our visit to get a few parts started off a little rough, Hope and Dennis got us all fixed up. Karen at the front desk is a gem, so kind, helpful and a just a little assertive when she needs to be. Kim and Mark in the parts department was very kind and kept up informed on the status of our order.

rob trybuch

★★★★★

4 years ago

2021 Transcend 265BH by Grand Design Wonderful trailer, stunning floor plan, DC fridge, inverter and solar panels work amazing if power goes out, great feature!!! Not a fan of the plastic shower door as the model I was supposed to get had an upgraded shower door, but supply and demand are crazy right now due to covid. Overall the nicest trailer I've owned, I've had 4 previous. Grand Design is not just the company's name, it's and expression of what they build!!!

rick brooks

★★★★★

2 years ago

My wife and I recently purchased a Grand Design 395 Momentum M class and we love it! We researched for almost a year and visited many dealerships looking for the right one to fit our family of 6. Originally we looked at bunk houses for our four kids and none seemed to be the right fit in all makes and brands. That is until my wife found the 395 Momentum M class toy hauler by Grand Design. My wife and I were looking for something that would fit our large family and for future full time living, and the 395 Momentum by Grand Design was the one for us!! The large seating capacity of the living area (sectional sofa and luv seat), not giving up the dinette, and also having a nice kitchen area sold us! The toy hauler section we turned into a bedroom; and our teenage son took the loft so all our children have their own space! After much research, my wife and I are really happy with our purchase! No manufacturer is perfect, but Grand Design’s overall quality and build have been just about perfect for us!!

Steve O'Dowd

★★★★★

4 years ago

Grand Design provides quality & floorplans that are above & beyond their "production-built" competitors! We decided to upgrade from our Jayco TT, seeking better quality in our next purchase. We discovered the Grand Design (GD) product and, after talking with several GD owners and viewing their trailers, we realized that GD bridged the quality gap between Airstream (no slide-outs) and Production-built trailers. The GD product is superior to its competition & the designs & features are outstanding! We love our GD Illusion 2970RL and highly recommend the GD product line for quality-minded folks!!

Tom Hofferber

★★★★★

4 years ago

Love our new Grand Design 380FL. Wonderful floor plan, spacious room inside and out. Glad you got away from yellow paint scheme as well. Only thing that would have made this better was a cottage house interior color on the 380FL-R

165grNosler

★★★★★

2 years ago

We started our full-time journey with a mid-level 5th wheel. After 3 years and no end in sight we figured it was time for an upgrade. After much research and searching we found the Solitude 3460FL to fit our wants and needs perfectly. Very smart design and use of space, the quality of this RV is leaps and bounds ahead of what we had. We are beyond satisfied with this RV and have no second thoughts about this purchase.

Richard Fuentes

★★★★★

a year ago

So far we are really happy with our purchase. The dealer experience was great at the second dealer we visited and ultimately purchased from. The TT is very nice and the layout is perfect for our needs. Our kids are older so we wanted to focus on more living space and more bedroom space. This floor pan checks all the boxes. Highly recommend.

Theresa E

★★★★★

a year ago

We scheduled an early morning appointment to get our Schwintek slide repaired and our axles replaced on our 2022 Imagine 2970RL. We made reservations at a local hotel for for two nights with the option to extend just in case it took longer. Two night were plenty to get both jobs completed. Zoee, Jeff, and the service team were helpful, prompt to reply, knowledgeable, courteous, and just plain wonderful to meet and talk with. THANK YOU to everyone at the Grand Design Factory Service Center for getting us back in our Imagine to enjoy it with our family and friends!

John Adams

★★★★★

6 months ago

Grand Design is simply the best from product to service. Always cheerfully willing to help in any way. Full timers for 7 years and 70,000+ miles on our Reflection and it just keeps rolling along down these horrible roads. Yes there has been minor issues but they have always stepped up and professionally fixed everything to perfection. GDRV4 LIFE

Rick Turner

★★★★★

2 years ago

After over a year of searching for a 5th wheel RV, we were leaning towards a Montana and once we were shown the Grand Design Solitude 380FL, we bought it next day. Great finishing touches. Has been over 2,000 miles in 3 months and minimal issues (more learning than issues). We are loving every aspect of it and can't wait to use it on our cross country, National Park, 6-7 month adventure. Glad it will be part of the future of our family.