Google Reviews
Sheri Rickert
★★★★★
a year ago
When I had a transmission issue with my 2019 GMC Terrain I had my car towed to Grand Rapids Transmission on Kalamazoo Ave SE. Not only did Ryan Popma call me and thoroughly explain to me what had happened to my car, but he also gave me a soft estimate of the repair. I knew it was going to be expensive and was prepared for the cost. Even though my car only had 75,000 miles on it I was very disappointed that I already had a transmission issue. Ryan and Brett began working on my car immediately. There is no other shop in town that would have had my car fixed in less than 2 days. I was so happy with their work ethic, timeliness and very fair pricing. I would HIGHLY recommend Grand Rapids Transmission at 2121 Kalamazoo Ave SE. Their shop is impeccably clean and they left my car spotless. I would give them 10 stars if it were an option!!
Les Jensen
★★★★★
10 months ago
The guys rebuilt the burnt up transmission in my jeep wrangler in only a couple of days in the fall of 2024. It's been running and driving so well that I took my camaro to them with an old 4 speed automatic trans to them this spring as that was shifting hard and dropping out of overdrive on the highway. They ordered a new transmission, tuned it up amd installed it for a good price. It drives way better than before, can barely tell when it shifts anymore. I'd gladly take more work to them.
SpringCove Condos
★★★★★
2 years ago
My experience was exceptional! Having very bad experiences with both dealerships and repair shops, I am a high skeptic. The owner and mechanics are extremely professional, honest, and knowledgeable. I look for my vehicle to be extremely reliable, and I want to keep it for a very long time. I feel by having all of these repairs done here, I am good to go for a very long time. It’s hard to find people to trust, but the owner Ryan is a Fantastic find. Thank you for all that you did for my truck!
Melissa Ensing
★★★★★
a month ago
Ryan, Ross, and are Brett are all helpful, efficient, and honest. Highly recommended!
Kris Norder
★★★★★
a year ago
After my sons Toyota's transmission took a dump we felt like we had no other option but to buy a new car after talking to many other shops that did not even want to look at or help us out. I decided to call GR Transmission and I am so glad we did. Not only were they helpful and willing to take my calls, they were compassionate and listened to my concerns and needs. We were told by others to scrap the car, but GR took the time to call around and find a slightly used transmission for us. We were in a time crunch of going on vacation and my son needing to get back to work. They even worked overtime to get the job done. (and didn't charge us) From the time the car broke down to finish is was just over a week. Incredible, considering other places were quoting 2-3 weeks before an appointment could be made. Thank you again to the team at GR Transmission. You were a blessing to your family.
john hay
★★★★★
a year ago
They fixed my work van. Got me back on the road in no time. It's running great now. I really appreciated the way the mechanic took the time to show me what went wrong with my transmission.. He set many of my fears about my vehicle at ease. This is over an hour from my house but I would absolutely take any of my vehicles here. Great experience overall and couldn't be happier with the work
Fred Droski
★★★★★
a year ago
Ryan and Brett did a great job fixing my truck that had an oil leak. They were straight forward, diagnosed the issue quickly and had my truck back to me the next day. Great people, very friendly. Local guys who grew up in the area. I would recommend them to anyone.
Lisa G
★★★★★
11 months ago
Subaru dealership quoted me $3500 for a new torque converter. Called these guys and they actually talked to me like they cared about my car and giving me a fair price. Saved $1000 and done in a timely manner. Very trustworthy.
Mark Holcomb
★★★★★
9 months ago
Brett and Ryan have been great they have proactively updated me on the status of my repairs and have been superior in regards to communications. I had a difficult case with a 2022 Tahoe due to back order of original manufacturer parts and a complex repair. The dealership was projecting 4 months to receive part, let alone completing repair. GRT obtained aftermarket part and had the work completed in a week. They far exceeded my expectations, and even went so far as to battle with the extended warranty provider and prevailed, saving me a lot of out of pocket costs. I highly recommend GRT for your transmission repairs, Mark H.
danielle johnson
★★★★★
8 months ago
I have taken multiple vehicles to Ryan and his team, they are always fast, honest, and reliable. Most recently we had an issue with a truck and were able to get it fixed right away. If you are looking for a place that you can trust, this is the place!
charles linn
★★★★★
3 months ago
They got my car in the day of. I had concerns of slipping and they were very thorough and honest. They are quick too.
Connor Chaney
★★★★★
5 months ago
Had my transmission go out on my Truck. These guys took care of me and had my Transmission rebuilt the right way! Clean shop nice people 5/5 stars.
Jason Barrix
★★★★★
a year ago
I had an excellent experience with Grand Rapids Transmission! Their professionalism, customer service, and reliability were top-notch from start to finish. They provided prompt and efficient transmission repair while keeping me informed every step of the way. The team truly looked out for my best interest, offering reasonable pricing without compromising on quality. If you’re looking for a trusted transmission repair shop in Grand Rapids or West Michigan, I highly recommend them. Their speed, expertise, and commitment to customer satisfaction make them the go-to choice for transmission repair and service.
Eric
★★★★★
5 months ago
Smooth shifting! The “other” shop was very reputable but had my vehicle nearly a week & couldn’t fully diagnose the shudder issue. These guys had it diagnosed, replaced transmission & torque converter in 1.5 days. Exceeded all expectations!
shawana walker
★★★★★
10 months ago
Grand Rapids Transmission saved me. I had to replace the motor in my truck and they did a awesome job and very reasonable. They told me 2/3 days and it was right on time. Great customer service, kept me updated the whole time. I recommend this shop 10/10. The owner Ryan is really nice.
Cyle Blitstein
★★★★★
7 months ago
This shop... fantastic! I was quoted almost 2 grand more at another locally owned shop. I own a Chevy, which we all know doesn't know how to make transmissions, so I was expecting some work at some point. They showed me examples of what they would do to my truck on another vehicle. Like pointed to the parts and thoroughly explained things and talked about the difference between the newer example vehicle and mine. They explained the process of what needed to be done and told me some other things they could do that were preventative while they had the transmission pulled. The shop was impeccably clean. They were incredibly communicative, which is something I really value. Shops in Michigan are supposed to offer/show the old parts, which they had in a box ready to go. Though required, not many places take that step. With all work they did, my truck was there for less than a week. Incredible turnaround time! I appreciate the small things they did, too, like making sure my tires were inflated before I drove off. I have already recommended this shop to others, and will absolutely continue to do so. If they ever expanded into general repairs and engine work, this would be my main mechanic.
Chanelle Russ
★★★★★
6 months ago
Around 143,000 miles I had a really bad day with my 2017 Ford Fusion. New to the area, I had towed it to Ford for diagnosis; it needed a new transmission. I called GR Transmission and they were able to put in a used trans with ~23k miles on it. The owner Ryan went the extra mile to make sure it was working properly when I expressed concerns about how it sounded or felt after (I am very particular about changes to how my car drives but of course it needed lots of time to adjust to the new trans). These guys communicated well, did the work on time, and charged a fair price. I think the owner is just a good person too. And now my car is at 188,000 miles and the transmission is still working great. Thanks everyone for helping me!
Gerry Barnaby
★★★★★
5 months ago
When it came time for a transmission flush I went to the dealer and was shocked at the straightfaced quote of $1200. I started asking around and everyone had the same recco. Grand Rapids Transmission Service. I found the guys at the shop to be very straightforward and honest in their analysis of the needs of the job. Specifically, they asked if my truck was a 6 or 8 speed auto transmission saying that if it's an 8 speed the pan/filter would be a single piece and the job would jump by $200. When they got into the job they confirmed and provided the old pan to me to show that it was indeed the 8 speed pan. Too, they pointed out a sliver of metal in the old pan and asked if this was the first tranny flush I had done. When I said yes, they said that's a good thing as transmission have a little initial natural wear so the sliver was nothing to be concerned with. So, getting back to the $1200 dealership vs GR Transmission bill. The dealership wanted $1200 for the transmission flush...GR transmission was $800 out the door and that included a transmission flush, a differerential fluid change and an oil change. Last note...I asked them if they worked on Audi's ( my son's) They said that they did not but referred me to a shop on the NE side that they says they have full confidence in. Looking back on the entire experience I would say that GR Transmission has a permanent place in my contacts list that I will share with anyone who asks where to get good, reliable work done. Gerry Barnaby
Jeff Huizenga
★★★★★
4 months ago
Most recently had to have rebuilt transmission put into my 2008 chevy 1500. It is a work truck for me. They not only gave me a great price but also had the work done within a couple days which worked out great for me. I have been going to GR Transmission for years for various things for work trucks and personal vehicles and they are always straightforward, honest and fairly priced. I highly recommend them.
John Segard
★★★★★
Edited a month ago
Ryan and Brett diagnosed and repaired my daughter’s transmission on her van. They went over with my daughter what parts had to be replaced and why a showed her the parts. Repair was done quickly. Their shop is neat and clean and reflex’s professionalism. My daughter is happy to get her van back and running without having to buy a new van. Pricing was fair and it even comes with warranty. Thankyou. Update: Had to bring van back in for a leak and a noise. The leak was fixed and the noise diagnosis was a bad wheel bearing. Another good job. Thankyou.
