Grogan's Towne Chrysler Jeep Dodge Ram

J. “Jurassic Jeep Jenny” Mae

★★★★★

5 months ago

Ok!! So about a year ago I left a really bad review.They changed service advisors like four times when I had my dashboard cluster repaired.And I think several service managers, it was horrible.And I believe I left a bad review! Fast forward a year later, and I believe they've hired some reputable really good people, because I had to take my jurassic jeep wrangler in for some issues, with the doors to tom in the body shop, tom got me in and got the job done.And kept me updated every chance he could! Is response time was phenomenal! While my jeep was there, they found without me, even asking a radiator hose that was leaking and offered to repair it for a very fair price.While it was still there, i don't remember that service advisor's name.But he also was very cordial.And kept me very updated and did everything right! He sounded familiar.I think he has been there a while.Not positive. The reason I am posting this review is it's always nice to give a place a second chance.I understand they must have been going through some bad times a year ago.But whatever they've done, they've improved it.So my business will come back. I probably would not have been back otherwise.But I was forced to go back for the door issue because it was something only they could fix at the time.I'm glad that this happened and that I was able to work with tom in the body shop.. good job 🙌

Ernesto Melendrez

★★★★★

a month ago

I'm not too fond of shopping for a new vehicle but Courtney and the sales managers took the stress away from that and was able to get me a really excellent deal with zero down and in an affordable payment. They are real life savers considering the fact that my wife and I both work and were down a vehicle. We are very grateful we chose to come here we love our new Grand Cherokee Thank you so much!!

Linnea Hughes

★★★★★

4 months ago

I had such a great experience at this dealership thanks to Simon, Chris and Todd! From start to finish, they were friendly, professional, and made the entire process smooth and stress-free. Simon was incredibly knowledgeable and patient, answering all my questions and helping me find the perfect car that fit my needs and budget. Todd made the paperwork and financing process quick and easy, explaining everything clearly and making sure I felt comfortable with each step. I never felt pressured—just supported the whole way through. They both went above and beyond to make sure I drove away happy. If you’re looking for a dealership that truly cares about their customers, ask for Simon and Todd. You won’t be disappointed!

PaPa D

★★★★★

2 months ago

I have buying vehicles from them for about 30 years Probably have purchased 20 + new vehicles in that time frame I recently purchased a 2024 Dodge Durango rt plus Everyone involved ( Marc ray ,Todd, John Byrne & Chris ) did another supper great job on another purchase As u can see I don't go anywhere else because #1 selection #2 great people #3 service goes beyond anything else. I have visited another stellantis dealership (Won't mention names but begins with a Y ) They don't even come close to the 3 things I mentioned previously at Grogans. So don't even waste your valuable time going anywhere else period. Just go to Grogans purchase your vehicle & go enjoy your new addition to your driving experience

Kristian Hayes

★★★★★

3 months ago

I want to wish a happy birthday to John Byrne. We share the same birthday on December 10! John was my salesman, and I just purchased my first vehicle at Grogan's Towne. I'm absolutely loving my Chevy Equonix. Thank you John, for being so kind and making sure everything went smoothly. I also want to thank Chris in finance. Both you and John made purchasing a vehicle at Grogan a truly enjoyable experience.

Sharon Weirich

★★★★★

a month ago

I would like to give a shout out to Justin & Nick in the service dept. They were very helpful in taking care of my needs. I feel they went above and beyond to make my experience very painless. I was made aware every step of the way what was going on.

dustin a

★★★★★

6 months ago

I've typically had terrible experiences at auto dealerships, my experience at Grogans with John byrne was hands down the best I've ever had. I set up a appointment to view a vehicle and by the time I showed up he already had it pulled out front and running ready to take it for a drive. We had the deal closed in little over a hour from arrival to driving home in our new vehicle. I can't say enough about how great and no nonsense everyone at Grogans was to us and will be heading back to them for our next purchase when the time comes. For anyone on the fence, head to them first and you won't be disappointed - from shopping to service they really value the customers experience.

Scarecrow Mann

★☆☆☆☆

Edited 4 years ago

UPDATE: I contacted the dealership as instructed. They addressed the issuses that I had mentioned. I will still take the van to my mechanic, I will feel much better then. I have to say the salesmen Eric was again very helpful! ORIGINAL POST: I bought a 2017 Grand Caravan a few mos. back I would like to see the inspection check sheet that was filled out when this van was inspected. So far I have driven less than 2000 miles. I have had a front wheel bearing hub changed ( that was in the first week). Now I had to replace both front rotors due to corrosion. The brakes were pulsating so I had then checked out. The pads were almost wore down to the metal plate on the pad. I have to have the rear done soon, they are in the same shape.I have budget that job in. I asked before I bought the van that they fixed a chip in the windshield. that has some temp fix in it because what ever was used fell out , pretty obvious it wasn't a professional fix. The cabin filter was never changed, it was nasty... I can only assume it was the original filter. regardless ...it should have been changed. I will be taking this in for a more in depth inspection soon. ... after the ball joints are replaced. I will NEVER recommend this place and if I were to be about it ...I would tell you to go elsewhere. The sales staff was cool enough, There are not the service shop and are not the ones signing off on the inspections. So far the brakes were the worst and were at the point of failure...Why would anybody say the vehicle was certified when it put out for sale in this shape??? I hope you will consider the safety of your customers

Lily Goodrow

★★★★★

6 months ago

I had an amazing experience getting my new car! From start to finish, everyone at the dealership was so friendly, professional, and helpful. The entire team made the process smooth and stress-free, and they truly went above and beyond to make sure I felt comfortable and informed every step of the way. A special shout-out to John, my salesman—he was absolutely wonderful. John was patient, knowledgeable, and never pushy. He answered all of my questions, explained every detail clearly, and worked hard to make sure I got exactly what I wanted. His kindness and professionalism made the whole experience enjoyable and exciting. I highly recommend this dealership to anyone looking for a car. The staff and John in particular made what can often be a stressful process feel easy and fun. Thank you all for helping me find the perfect vehicle! 🚗💙

aubrey davis

★★★★★

4 months ago

Shane in new car sales and Todd in used car sales were AMAZING! They were the perfect combination of professional and personable with helping me purchase a car. My mom has been with Grogan's for 10+ years leasing and I will continue to use them for all of my needs. If you or someone you know is in the market, Grogan's is the way to go!

Summer Holcomb

★☆☆☆☆

2 months ago

ABSOLUTELY TERRIBLE!!!! My daughter just took her Dodge Durango to get it fixed they first of all charged an arm and a leg for just a diagnosis I think 300 at least, After having it for days on end and fixed it saying that it costed $6100 to come get it, she drove it away and barely made it home and now things that were never wrong with it before are are happening now, the heat doesn’t work. It’s overheating and it’s making a weird sound under the hood absolutely joke of a place. we called them back and they said to bring it back in like we didn’t just have to have it towed there the last time we took it

Nicole Danford

★☆☆☆☆

5 months ago

Terrible place to purchase a car from ! I bought my car YEARS back & it kept jumping . I took it to Grogans on Telegraph 3 times for service . I said the car keeps jumping and feels like it’s slipping gears . Blasted them on fb the owner contacts me and tells me to bring it in again (this was about 2 years ago) & that he will fix it and make it right this time . Brought my car back in & they “fixed” it so they said but wouldn’t give me my keys until I paid them another couple hundred bucks ! REMIND YOU ALL OF THIS SHOULD Have BEEN COVERED UNDER WARRANTY ! ! ! I had 5 years or 100k miles which ever came first and neither of those happened , still hasn’t happened , I’m only resting at 83k miles . Anyways. Come to find out the ENTIRE TIME & the issues I suggested to them IS A TRANNY SLIP ! I am not a mechanic so I didn’t know , until a mechanic was riding in the car with me and told me I have a tranny slip & I said “oh it’s been like that since I bought the damn thing & took it to Grogans 3 times for them to fix it and clearly they never fixed it “ I stopped bringing my vehicle to them because why would I keep being car-less for WEEKS at a time for them to literally NOT even fix my car and charge me a few hundred dollars every single time when they clearly didn’t fix the issue . So yes I need a new transmission due to irreversible damage to my transmission bearings and gears ! :) thanks Grogans for nothing 🤪 If anyone would like to join in & file a class action lawsuit against them let me know ! I’ve sued a company before and have a top rated lawyer out of texas & I WILL do it again ! 😀

Rachel Rivas

★★☆☆☆

4 months ago

I'm honestly questioning if they really do the multi point inspection. Took my truck in for oil change and tire rotation. Multi point inspection comes back as good, no problems. Issue with that is my passenger tail light is out, and has been for several weeks. So if they aren't actually doing the inspection, how can I trust they are doing the other stuff.

Lyne Merida Barczyk

★★★★★

3 months ago

I purchased a used Cherokee from John and also dealt with Todd on my trade in. I was very happy with the purchase price of my extremely low mileage 2022 Jeep Cherokee and pleased with the amount I received for the 2019 Jeep Cherokee I traded in. They were both very nice and worked with me on pricing. I told them I would highly recommend them. Oh and by the way, I live in Michigan.

vivek sirikonda

★★★★★

3 months ago

Honestly, buying my car at the Jeep dealership was a really smooth experience, and a big part of that was thanks to John and Chris. From the start, they were friendly, patient, and super clear about everything, which made the whole process feel easy instead of stressful. They took the time to answer all my questions and never made me feel rushed or pressured. Thanks guys✌️🤩

Shelly Ruiz

★★★★★

a month ago

Working with Mike Cark is an especially great salesman. Very thorough and pays attention to detail. I highly recommend Mike at Grogan's Towne!

Jack Schultz

★☆☆☆☆

5 months ago

Joke of a dealership. Was charged $300 for a diagnostic only for them not to figure out the issue but also break off part of the dash.