Community Car Care

Mel Brown

★★★★★

a year ago

Eric, Andrea and the rest of team at community car care are the best. There is no low balling customers here. They thoroughly explain the issues with the cars, very friendly and welcoming. 5 stars from me. I recommend them to anyone.

R

★★★★★

Edited a year ago

Great customer service, car repair, and pricing. Run by genuinely kind, honest, and hardworking people. Used them once for a large repair 6 months ago and was quoted about 800 less than a commercial chain. Got in and out today on a minor repair in no time, and again, for less than I would expect to pay elsewhere. Work is done in a timely fashion and the woman running the office is very good with communication and follow up. I honestly cannot imagine going anywhere else in town ever again for any work needing to be done on any of our cars. Update 8 months after initial review: The shop continues to be a lifeline for my wife and I. We bought an older van for camping and it has needed some work pretty consistently. Just more of what we have now come to expect from the team here. I am beyond grateful and so impressed by Community Car Care.

Zach Daudelin

★★★★★

a year ago

Community car are great people honest fair and very timely. Have always taken care of me and my vehicles needs. Was even super helpful by keeping and printing out a record of all of my Maintenance when I had lost a few and badly needed them to settle a case against hyaundai.

Toni Espinoza

★★★★★

a year ago

My boyfriend brought his truck to them to replace a brake line and they did an amazing job! They said they'd have it done same day and they definitely did. They were really professional and communicated with us every step of the way. We won't be bringing our vehicles anywhere else! They even fixed a hack job done on the brake line before we brought it to them which we very much appreciated!

summer moon

★☆☆☆☆

Edited a year ago

I only give 1 star because he did me a huge favor before I left the city. But $450.00 later, driving around with no dash for a week and him having my car long enough to fix, and my car still isn't fixed. Now that I am out of state, he is now ignoring my calls. Bad customer service, ESPECIALLY when I have sent numerous customers and spent good money there. I am not satisfied at all. Edited: my cluster he replaced has now completely gone out and he still has yet to contact me nor answer my calls. I changed it to 1 star due to cause it was apparently a bad cluster and I get to pay more money here for a replacement. As if the economy isn't bad enough. You don't take good people money then ignore them. I only wanted to ask him questions for the new mechanic here. He knows he's wrong for what he's done!

Martha Phillips

★☆☆☆☆

6 months ago

Communication is key i drop my van off Wednesday morning and waited for them to call me back never call then when I did get ahold of them the lady said they will give me a call before 5 same day never did been calling all today Thursday keep getting the answer machine I leave a message & no call back im reporting to the bbb I just called again it only 355 pm Thursday they don't close to 5 pm

Gearld Andrew

★★★★★

a year ago

Amazing customer service! Live in Columbus and broke down near his shop. He took ownership of vehicle with no problems and installed an alternator and fixed my electrical issues. I didn't have to worry about any problems while in the shop. His Mrs is a great leader as well and they run a clean ship 🚢 Highly recommend to anyone

Amber Isaacs

★★★★★

a year ago

I would definitely give this shop 5+ stars. The staff were amazing and treated me with respect. Eric was fantastic as he looked over my vehicle and showed me exactly what was causing the noise under my vehicle. If you want someone that is honest then bring your vehicle to this shop. Thank you. I will be definitely be bringing our vehicle back to you in the future.

linda vongsathian

★★★★★

a year ago

I just want to give a big thank you to the team at community car care for helping me out before Christmas Eve. I brought my car in because of coolant leak over the last couple of days. My car also overheated. I brought my car in same day I called and they were able to fix the issue for me. It ended up being a simple fix and they topped off my coolant. I am thankful I found them because this really prevented my car from Further damage. And I didn’t catch the gentleman’s name but he was super nice and welcoming! Definitely bringing my car here for future services.

Jessica Rieger

★★★★★

9 months ago

Excellent work and excellent pricing! Took great care of me and my car, this is our third time coming here and I wouldn't go anywhere else! I won't be going anywhere else, these guys are great! Highly recommend!

Patrick Oconnell

★☆☆☆☆

8 months ago

They are polite at first, but after bringing my vehicle 4 times, 3 of those times I never got a call back. I had to call and ask about my vehicle every time. Told me to flush my transmission when having problems, which wld have voided my warranty. Luckily I took for second opinion. Told me nothing was wrong with vehicle and that he drove it 10 times, all the while I was watching the lot and my car was blocked in and never moved and as soon as we got in together and I started driving, the problems started. I ended up having to pay for my struts even though covered under warranty. And as soon as you question the work they stop answering the phone for you. They will cost u extra money, time, and stress. After going over reviews a second time, I see multiple ppl have had exact same problems but the owner will claim they never worked on their car. This is not a singular bad experience or just an off day. This business has proved multiple times to be unreliable and not trustworthy.

Sitka A

★☆☆☆☆

6 months ago

I would give them zero stars if I could. Zero communication. Never got in contact about the repairs. Never sent an estimate. Don’t answer the phone when I call AND they broke my power steering pump which was not even something I took the car into the shop for. Horrible experience!!!

James Hamilton

★★★★★

a year ago

I recently brought my car in for service and I couldn't be happier with the service I received. From the moment I walked in, Andrea was friendly and welcoming. They took the time to explain the issues my car was facing and provided a clear estimate before starting any work. Eric was not only knowledgeable but also incredibly skilled. He completed the repairs promptly, and my car is now running better than ever. What impressed me the most was their attention to detail and commitment to customer satisfaction. Andrea even followed up a few days later to ensure everything was still running smoothly. I highly recommend Community Car Care to anyone looking for a reliable and honest mechanic that treats their customers vehicles as if they were their own. It's refreshing to find a shop that truly cares about its customers and its community. Thank you for making my experience so positive.

Adam B.

★★★★★

6 months ago

My starter went out and they gave me a fair price to get it replaced. There was a place or two that would do it cheaper, problem with those other places is they told me it would be a week to a week and a half before they’d even work on my car. Talking to the lady up front they only make a 20% profit off of parts which is a very fair deal. Once they got a starter for my car they called within an hour to tell me it was done and ready to go. Price of quote was the price I paid. Definitely recommend this place.

Dennis Sibbersen

★☆☆☆☆

Edited 4 months ago

I went there to have a motor Replaced2010 Cadillac 3.0It took approximately 2 months to get my car back and it's still not rightCheck engine light still onEric claims that his scanner went out is not working after 3 weeks I took it to several different places it needs several different issues with the motor present and he's still not responding to me you ignored my calls he's a big liar and his company is pathetic I finally spoke to Andrea today I have an appointment Tuesday the 15th at 9:00 I hope and pray everything gets resolved like I said before and I told Eric I'm giving him the benefit of the doubt but for some odd reason keeps telling everybody it's an O2 sensor it's not an O2 sensor I explained to him what it was crank sensor and timing chains issue but whatever it is it is my check engine light still on I don't feel comfortable I'm paying $2,500 for a motor that has a check engine light on it's been on ever since I got it back from him and it's present it has been it has been since I received it back he told me O2 sensor I bought that he replaced that I go pick up the car check engine light still on he explained to me that his computer is broke it's been over 2 months it took for me to put a review in and make my truthful comments about everything is going on now they're all salty at me I don't know what you people think by saying pathetic but it is what it is I just want it resolved even talking to Eric today to find out that he got the computer back on Tuesday he was so sorry about my review he hung up on me people that's bad business I like I stayed before pathetic who does the after I paid him over $4,000 to fix my car can we started this process on March 28th what way into July and my check engine light still on so how am I supposed to react keep it real they're trying to make me out to be a bad guy really... and I'm sorry Andrea that you're not completely informed of what's going on like I said Eric knows everything and I've talked to him several different times you told me everything will be all right you will take care of it I have a loan with qualified that I'm delinquent on because of the car wasn't running in a significant amount of time I explained to him need my car that's how I make money I do GrubHub so now I'm locked in this crazy loan and I had to pay crazy amount of money to pay them back because I couldn't make it to the 90-day grace. To pay the loan back cuz I never in the beginning got my car back in a significant amount of time running right

Ronnie Pratt

★★★★★

a year ago

This is my second time coming here for auto care. Eric and his wife are real down to earth people. They got me in and replaced my radiator and water pump in the same day with a price that was well under market price. I would recommend them over any other repair shop. Do yourself a favor and give them your business, for sure best shop in Toledo for my hard earned money.

Brian McGee

★★★★★

2 months ago

Community Car Care is an outstanding business! Eric and his awesome wife got the job done right the first time. Eric took the time to explain every single thing that was wrong with my vehicle, he is extremely thorough with repair and I felt respected and listened to. Not only do they run an amazing business, but they are also highly involved in serving their local community. I wish all businesses were like this. Bring your car to Community Car Care if you want things done right. I guarantee you will be happy!