Toledo Tire and Auto Care

TaTanisha J (Niqueypoohpooh)

★★★★★

3 months ago

Unfortunately for me, my car was acting weird when I left school one day last week. Some how by the grace of God, I just so happen to google a nearby auto repair shop. To my surprise, I was able to get my car to this location without causing more damage. I am so happy with my choice and my service here. Vicki was very helpful in making sure I was in a safe location well my car was getting serviced by Brad, who was very amazing and pleasant. He got right to getting me back on the road and back home to Michigan. He pulled through for me and I'm so blessed for good honest people like them. I will be doing business with them in the near future for sure. If I can give them 100 stars 🌟 I would. Thanks guys!!!!

e geo

★★★★★

a month ago

Very happy to have learned about this location. I took my truck in for a flat tire, they patched me up and had me on my way quickly, also offered to give be a shuttle ride!! The customer service was excellent!! So glad to have a place I can trust to bring our vehicles!

Mackenzie Francis

★★★★★

3 weeks ago

Had some problems with my brakes. The fix was, unfortunately, a lot more than I hoped it would be, but they kept me informed the whole time, explaining everything that needed done and why. They didn't treat me like an idiot and were very kind. Also did a good job on my brakes.

Luke Armstrong

★★★★★

2 months ago

This review counts as (2) 5star reviews because I forgot to do it last time. TAC on Heatherdowns is exactly what you want in an auto shop, respect for the customer matched with great service and quality work. If they mess something up they take ownership and make sure you don’t leave unsatisfied.

HeatherK

★★★★★

2 months ago

Toledo Auto Care is very honest with customers and does not do unnecessary work. Very much appreciated! I use them for all my auto needs. Keep up the good work & excellent customer service. Happy customer 🙂 Thank You

Nita Clere

★★★★★

a month ago

Bought 4 tires which they had in stock ! Time waiting was perfect. Best service and really great experience. Everyone was very courteous. Greatly appreciate this business conveniently located ! 🙌🏻

Mark Isenberg

★★★★★

6 months ago

I was in dire need of replacing my rear brakes and rotors as the sound of the scraping brakes was almost enough to make me just park my car and leave it. Brad was able to get me in within 24hrs to install the parts I had already purchased. They were even kind enough to give me a complimentary ride home while I wait for the services to be complete. Overall, it gave me a peace of mind and was a very fair price. Would definitely recommend Toledo Tire and Auto Car to all!

Thomas Carlson

★★★★★

5 months ago

A shout out to Anna (scheduling), Brad (advisor), & Allen (technician) for very pleasant and fast service. They were able to get my car in the next day. Then, correctly diagnose, & repair all before 11 am. My issue was a lot of front end suspension noise that was not solved at a different shop even though changing many other very expensive parts for the same complaint. The faulty inferior part was installed at still another shop. Toledo Auto Care on Heatherdowns has earned my respect & future service work.

ahmed fadlallah

★★★☆☆

4 months ago

I used to like this place. I never leave reviews but this time I felt like I need too. They must under new management. Took my 2009 pontiac in only because I had a gift card and I got a text about free winter inspection which they did but never got a report that usually I get by text or a phone call saying what it is wrong and I know they are few things that needs to be changed. I forgot about this and move on. I change my belt with them and before going in I know my horn was working, I try to use it few days ago and it is not working now... To much coinsidence. Anyways I gave this place couple chances, but I will not go here anymore, it is a shame I used to like their service.

Ali Jarouche

★☆☆☆☆

5 months ago

I normally don’t leave reviews, but this experience has been deeply frustrating and needs to be documented in detail. I brought my 2007 Honda Accord to Toledo Auto Care on the morning of October 8, 2025 for an inspection after a different shop had already diagnosed possible wheel bearing and exhaust issues. I explained these concerns clearly when dropping the car off. Later, around 1:30 PM, I received a call from Brad, the service advisor, who said the issue was related to the mass air flow sensor and suggested replacing it along with the throttle body gasket. The quoted cost for that was about $304 for parts and labor. I agreed over the phone at that moment but called back within 30 minutes to cancel the repair after realizing I couldn’t afford it. The employee who answered told me that Brad was at lunch but that they could stop the work. However, when I spoke with another employee a few minutes later, I was told that the work had already been started and within minutes, it somehow turned into a completed job. When I questioned how a multi-step repair like that could possibly be finished in just 30 minutes, the story kept changing. At first they said the work was “already started,” then that it was “already done,” and finally that they had “really good techs who can do an hour of work in 30 minutes.” I was told the total bill would be $681.15, later “discounted” to $488.96 after I objected. I requested to see proof of the replaced parts and to verify the new installation, but they refused to show me unless I paid the full amount first. They then refused to release my car, claiming they had a right to hold it until I paid in full. I reminded them that I revoked authorization within half an hour and that, under Ohio law, a shop can only charge for work completed *before* a cancellation, not for unapproved repairs done afterward. They still declined to release my vehicle until law enforcement was involved. Eventually, the total on the invoice included a mass air flow sensor, air filter, and throttle body gasket, but there were no time stamps or technician notes showing when any of this work began. The paperwork even states, “Not a Final Invoice.” It’s unclear whether the work was actually completed before my cancellation, and that lack of transparency is exactly the issue. I understand that shops deserve to be paid for legitimate work, but the timing, inconsistency, and lack of communication here make this feel entirely untrustworthy. I came in in good faith, revoked authorization quickly and politely, and was met with defensiveness, condescension, and a refusal to cooperate. I’ve filed a consumer complaint with the Ohio Attorney General’s Office to document this situation. I would strongly advise anyone considering this business to get all authorizations and time estimates in writing and to never give verbal

Mark Szigeti

★★★★★

7 months ago

Transporting my classic project truck 1400 miles I experienced debilitating transmission issues in traffic 1/2 way. I could not find a transmission expert to help. Too busy, truck too old, too uncaring, too bad! Calling Toledo Tire and Auto was my first light of hope in an otherwise bleak situation. Amy, Brad, Owen in thier mechanics took the time to pull my fat from the interstate fire. Before I knew it, they facilitated a tow to thier safe shop location. Room, food & tools were all within walking distance. They evaluated my issue as best they could and together we improved the things we could control. After a good meal and restful sleep I was back on my way in the morning. Truly, a friend in need is a friend indeed! Out in the shop where most customers don't see hangs an motivational "creedo" sign for the employees. It reads "Do something today you will be proud of tomorrow". They did us all proud. Plus I got a piece of Dove chocolate and a follow-up call to verify I eventually made it home to my family. Thank you my friends🥰 Life is good🙏

Lante Heard

★★★★★

6 months ago

This has been the most amazing experience ever! I came in with my work vehicle last week for brakes. The service was so outstanding I decided to bring my personal vehicle in the following day! Lo and behold this weekend my wife’s brakes started making noise so I called up Brad and he was able to get me in and out the same day! 3 days with 3 vehicles and the service kept getting better! Brad, Nate, Victoria, Logan, Nick, and Allen are the DREAM TEAM! I’ve found my automotive home and highly recommend this place to any others looking for trustworthy service at an affordable price!! Thanks team!!

hailey Null

★★★★★

7 months ago

Service was great! They got my car in and out in just a few hours allowing me to still have the rest of my day and were great with communicating! I had an issue with a sensor that was replaced previously and they were able to use my warranty on it from them so I did not have to pay for the inspection or replacement! The shuttle service was also great, I got dropped off and picked up in timely manner and she was super sweet! Would recommend this place to anyone! Thanks Toledo Auto Care!

timothy little

★★★★★

Edited 2 months ago

I would like to give a special shout out to Mr. White. He has never forsaken me. He’s the reason why I returned to this store. The staff is awesome 150 stars in my book. Keep up the good work.

ebony coleman

★★★★★

5 months ago

I absolutely love these guys, I had an unexpected flat tire and they took me in on short notice and fixed it along with other things that I needed done but put aside. They were done the same day! I can’t thank them enough and don’t get me started on the customer service… 10/10 I highly recommend!

Susan Steffel

★★★★★

3 months ago

Just a quick oil change but while I was there I found out the had helped a woman, traveling alone, and squeezed her in after other places had turned her down. They keep you informed and they don’t try to force any extra service unless it’s urgent!! Truly appreciate the crew!

Angel Smith

★☆☆☆☆

6 months ago

Never been so disrespected in my life… I simply asked for an invoice of the next two services I was going to get. They had all recommended services I asked for a separate invoice so I can get exact pricing because my fiancé would cover cost.. the lady couldn’t do it. So the bigger tall guy came talking about what for job family services just automatically assuming like no! But before that he tried to belittle me and disrespect me I would never step foot in there again!! I’m glad he did that before I spent my money in that place!! Once I told him about himself he tried to say I was giving him attitude well maybe after you disrespected me and with false assumptions yeah who wouldn’t… All these fake reviews stay away from that place!