AAA Tire & Auto Service - North Towne

Khalil George

★★★★★

3 years ago

Dennis and his team at AAA Tire and Auto Service are the very best automotive service experience I have come across. I am a repeat customer and the honesty and professionalism of the staff there is refreshing to experience in today's world! Wow !!

LadyMarie Goodman

★★★★★

a year ago

Amazing work! I recommend AAA to everyone! Workers....keep up the excellent, professional work! Im one happy Cadillac customer. 😊💯‼️

JW

★☆☆☆☆

6 years ago

Well I sent my truck in to have a vacuum line put back on, and it’s already come off again. They want to charge me another fee to fix something they haven’t corrected properly the first time. Took my sons car in and they replaced the wrong parts and wanted to charge me for all the labor and parts that weren’t bad to begin with ($1200) when they ended up sending the car to the dealership to get fixed because after 7 days they couldn’t. His car now has all kinds of electrical issues because they ripped the main wiring truck apart and electrical taped it back together. They have been polite through the process ( hence the 1 star) but the quality of service was terrible. I wouldn’t recommend getting your car/truck repaired there.

DP REACTIONS

★☆☆☆☆

a year ago

I had a tire fall off in a highly car area in a round about. They made this a priority tow and I've been waiting 3.5 hours for a tow and still haven't shown up. Almost got hit 5 times this is ridiculous 😒

DC HX

★★★★★

5 years ago

Ive always received great service and the lowest prices using AAA approved service providers back home in the DC area. Imagine my surprise and delight when the logistics firm I drive for told me to service my vehicle at the AAA Tire and Auto Service center up the street. We do not have these back home and I wish we did. Im in and out quickly for various maintenance procedures, oil changes and tire replacement. They always check for possible problems that might pop up in the future and make me aware of them and what to look out for. My livelihood depends on my vehicle operating smoothly and without surprises placing me out of service and AAA keeps me on the road problem free. This is the go to place for auto repair.

Mark Tomesek

★★★★★

2 years ago

The best auto repair place I've ever experienced! I love that they send a text with a link to photos and the diagnosis, and immediately follow up with a phone call to discuss. Rather than try to upsell me, they've actually explained why there was no need for a service I requested.

Valentina G

★★★★★

2 years ago

Today Randy P. Came out today to come and help with my car and his customer service was very professional and was able to get me a new battery on right away. I have a 2013 dodge journey and those are difficult to get to sometimes but he did it and was able to get my car started. I appreciate your help so much Randy!

Parris Malloy

★★★★★

4 years ago

I never write reviews but I have to say this was the best experience I have ever had dealing with our vehicle. We moved from out of state and had no idea where to go to get our car fixed and since we have AAA we decided to use the location that popped up. We were only without our car for one day! Simply unheard of. Service was fast, the guy who answered the phone was knowledgeable and let me know what needed to be done and when it would be finished. If your car needs to be fixed, trust AAA.

Justin

★★★★★

4 years ago

I had a lot weighing down on me. I lost my dad, my garage door broke, and my car decided it wanted to operate above the recommended range. My car acting-up was just another thing I didn't want to deal with. Luckily, AAA Tire & Auto was there to help so I had one less thing on my plate. I suspected I knew what the problem was and told the service manager. He didn't treat me like an idiot. It was an overall positive experience. The car was back in my hands without any problems by that afternoon. 100% recommend them.

Dereck Patton

★☆☆☆☆

2 years ago

MUST READ! Dropped one off our vehicles off, here back in June. Told them what was wrong (power steering issue and we needed a rear axle seal replaced, it was leaking gear oil from the rear differential) They said they'd see what they can do. Following day(while our daughter was having emergency surgery) they called and said there were more problems than what I thought... After our daughter was released from the hospital, went to pick up the vehicle and get 'the scoop'... Dennis (shop manager) told me it stalled 3 times during the test drive and a bunch of other lights were going off on the dash, transmission started slipping... "Huh, how far did you drive it?" He said let me ask the tech who took it out. Came back a minute later and "he said about 20 miles." I was instantly pissed. They knew what was wrong and chose to drive it to the point it behaved that way. For the record, we had to drive it the same distance to get the VIN verified for title transfer from out of state and didn't behave like that. So basically this tech beat the hell out of our vehicle for at least 20 minutes, probably to get out of working on it... Here's the issue, according to Duane (the district manager) they don't have "a level 'A' mechanic" there, haven't for 7 months. It was at Duane's call that they take the vehicles, even if they can't work on them. Thus wasting everyone's time that brought a vehicle in that they KNEW they couldn't work on. I did file a complaint with their survey team. 2 months went by and I didn't get a call that I requested to explain why I knew something was wrong... Only when they called to ask about our membership cards did I get to address this problem. Only to be informed they can't work on anything in that shop that requires any more knowledge than needed to change a tire(basically). I would like to point out, I could do the job(I'm not a mechanic but do 95% of our own auto repairs) but I don't have access to a bearing press to replace the seal. At least 3 people at this location and business failed. The tech, his manager and the DM. Also the survey system or whomever seen my complaint and chose to ignore, if it did show up in their system (that's to be determined and Duane will inform me what happened). At this point, don't take your vehicle here for more than a tire change. The "about 20 miles" test drive was unnecessarily long with them issues it was having. And whatever they tech did, was out of line and abusive. (Not to mention, he milked the clock for a half hour!) Duane did try offering some minor help and tried to get us to bring the vehicle back (just to send it to another location to be repaired) but if it's this bad at one location, I'm super hesitant to try another.

C A

★★★★★

2 years ago

Thank you to Andrew and Mick who provided excellent customer service when I unexpectedly needed new tires as an out-of-towner. I needed an uncommon type of tire, and these guys were so persistent in tracking down the exact tires I needed. They went above-and-beyond and really helped me out when I was in a bind!

Michael M

★★★★★

6 years ago

Great service in the purchasing of a AAA membership for a Christmas Present.

Colt Kolb

★★★★★

2 years ago

Not a member but got me in to install my new tires I had delivered to my house. Dennis the manager was really great and I believe it was Jose that did the service for me. I don't have pics but very engaging service. Old tires were leaking from guy I bought from and drove home like a dream worry free afterwards.

V Sheares

★★★★★

a year ago

This is by far the best AAA experience I have EVER had!! Dennis and Andrew are GREAT!! Dennis went ABOVE AND BEYOND to help me when buying a used car and completing my used car inspection. His compassion and care is untouchable. I would recommend them every single time! Andrew was just as supportive and got me back in for my 2nd car check with no issues. Thank you all for being trustworthy and caring!!!

Jess Peek

★☆☆☆☆

a year ago

I would give 0 stars if i could. Signed up Friday cause I had an emergency tow and paid $90 for the service, I then had to pay $65 for same day since it wasn’t in effect yet which is understandable. He showed up, tried to charge me $95 because the woman at AAA did not do her job correctly. She also told me false information that I used 3 of my 5 miles, which left me with 2 miles. The tow truck was almost an hour late, I broke down at 6:30 and didn’t get home until 10pm. I was on a dangerous busy street in a no parking area with a half of a tank of gas spilled out under my truck. I could not get it towed to where it was getting fixed, because it was 10pm on a Friday. I requested a tow today through my app, to get it towed less than 2 miles to the location where it’s getting fixed. He showed up, told me it was $102 to get it towed because it was at home and not towed straight to the mechanic. He listened to what happened and tried to get it waived, he could not so I had to call myself. They were absolutely no help, because of “policies”. Instead of charging me a lower amount to tow it today, they decided to lose me as a customer and I didn’t even receive full refund for the service I paid for due to a $20 non refundable fee. They tried to charge me $170 for 2 tows that were less than 5 miles, in total I would have paid over $200 for this if I went along with the $102 fee today. ITS NOT WORTH IT!!! Money hungry company, be careful not to get scammed!

Casandra Salas

★★★★★

2 months ago

Heather Kearn (Rabón) is a sales associate there that has gone above and beyond to help me and my family. The first time I was there she helped me exchange pesos for an upcoming trip. Recently she was a wealth of knowledge in helping me plan our next family trip. She researched things for me to help me make a great decision that was perfect for what we need. I am so grateful we found her!!!

Alan Frank

★★★★★

2 months ago

Friendly facility makes me consider using AAA for insurance instead of just for Trip-Tiks a d roadside assistance... I needed a notary and I was able to get instant gratification here. Who'd of thought... and as an included service - what... No fee? That was above and beyond - nice. Thank you again. And of course I recommend AAA and this location for sure! Alan