Hacienda Ford Collision

Maribel Gil

★★★★★

2 years ago

Great service! Amazing staff, super friendly and helpful. Thank you so much for all you do and Happy Holidays :)

Miguel Lopez

★★★★★

2 years ago

Excellent customer service provided by Gene, they do a phenomenal job. Very professional staff and they are quick. Highly recommend them.

Tx Bomber

★★★★★

10 months ago

Great service they fix my car fast

Fela Prado

★☆☆☆☆

3 years ago

My insurance told me I needed to go with them. But called them 3 days straight with no answer and No one ever called back. My insurance call them and they made me an appointment for a month later. I had to look for someone else. And glad I did

Henry Landin

★☆☆☆☆

3 years ago

PLEASE avoid this establishment for any collision work! A simple job has turned into a three week ordeal due to the ineptitude and lack of customer service of their staff. I wish Ms Jennifer Yoder would address this incompetence before it drags the dealership down further.

Yvonne Hinojosa

★☆☆☆☆

4 years ago

I had an accident back in Sept 2021 and they haven't finished the repairs on my truck. I understand if parts are on back order but at least answer the phone when I call for updates. Ivan is the one "helping" me but he's never there and he never returns my calls. BAD SERVICE OVER ALL!!!

Elcamino74

★☆☆☆☆

2 years ago

I would give it under one star if I could. They told my dad if he gave them the title and let them auction it off he didn’t have to pay any fees. Afterwards my dad received a ticket from Austin for cutting off a school bus. He contacted the manager however SHE never did a transfer of title. Months later he receives another notice and another ticket for a toll fee in Austin. I called the manager afterwards and HE informed me that SHE was no longer in that department and he was not responsible. My father received a final notice saying he is responsible due to the matter not being taken care of in a timely manner….don’t trust these people!

Ly Rt

★☆☆☆☆

2 years ago

Took my car to get repaired after a car accident. Horrible service-always too busy to give me an update on the status of my car. It took them 5 months to decide my car was a total loss. I had no rental-after looking at the car the day I took it they could have deemed it a total loss but they made me wait 5 months!

Raymond Torres

★★★★★

4 years ago

Comprehensive claim on my F250, Vere and his Team did a great job. Effective Communicator, especially around the holiday season. Called me every step of the way to advise of status. Something I appreciate in my busy line of work. I would even stop by to check on them and they were hospitiable. They even took there time to have it washed before turn in.

Jack Spicer

★☆☆☆☆

3 years ago

After an accident, took my car here for repairs. There was an emblem on the front driver side quarter panel that was not replaced. Also, shoddy work on the rear quarter panel window. Have tried to get them to resolve these issues, but they don't seem to care. Will not recommend or bring my vehicle there for repairs, if, heaven forbid, I need to. Even though we purchased this vehicle from them. I'll not be purchasing another vehicle from them, ever. Terrible service.

aternal

★★☆☆☆

3 years ago

I was really disappointed in the quality of the repairs. Body panels were not aligned properly, the paint work was obvious and poor, clips were missing, and the steering wheel still needed to be crooked in order to drive straight. The car drove like an old car and it's not even a year old, and to top it all off there was some dirty napkins and a layer of dirt over the interior. I've heard people say that once a car is in a crash that it's never the same, and that was definitely the case with repairs here. I also rarely recieved updates on my car, I had to always call. The only good thing I can say was the repair looked good enough to sell it right away. My hood also popped open on the highway after picking up from here.

Jose Ramirez

★★★★★

2 years ago

By far, Hacienda Ford Collision center is the best. Although I own a GMC, I decided to take my vehicle to them because of recommendations from friends of mine. Got to say that, "I made the best choice". Unbelievably, They had my vehicle ready one day after I had dropped it off. Gene and Mario were awesome and very helpful, and got to give credit to the tech that worked on my vehicle for getting it ready so fast and doing a great job.

Juvetino Espinoza

★★★★★

a year ago

Hacienda Ford recently helped me get my truck fixed. Mario Mora was the person who attended me, helped me with the whole process. Got updates on my truck every few days until the day it was given back to me. If you ever need any kind of help ask for Mario Mora!

Jacob Acosta

★★★★★

4 months ago

Alexis and Mario did great with my car! The customer service was excellent! Thank you so much for helping me get my car back on the road.

Maricela Deleon

★☆☆☆☆

11 months ago

The worst company ever, they are fixing my truck for almost 2 months ago, And it still doesn't fix it properly, They drove my truck to the places where they had to inspect the engine light without my authorization, that's illegal in case you don't know @ Hacienda Collision Center, I have the evidence and witnesses of everything I say. I don’t understand why you have Inept and non-common sense people in your company, You only have people who don't want to work and who don't care about their customers even though they eat because we do business with your company,”””” (for the owner:::)“” I think you should be more concerned about your customers and check your business because they will be ruining your reputation””” Radiator is leaking coolant and Fan Module is installed but not connected because connector is different. Air Filter was super wet, when hacienda personnel @pecan Blvd McAllen Tx, drove my truck without my authorization Radiator Fan wasn’t connected, bcz the connector was different when hacienda personnel @pecan Blvd McAllen Tx, “””” drove my truck without my authorization””” The engine cover was thrown in the motor, when hacienda personnel @pecan Blvd McAllen Tx, drove my truck without my authorization… If you need to take any vehicle out of your shop, to any dealership “””Dodge””” in this case you need to use a Towing Company Mr Owner of Hacienda Collision Center at Pecan Blvd @ McAllen Tx That’s the correct way and legal way Mr,,,,, “”””Use your Common Sence’””

Mario Torres

★★★★★

4 months ago

If ya’ll get in a fenderbender and this collision repair shop is one of your options, take your vehicle here. Mario (yes, we have the same name) was extremely professional and courteous. Above and beyond, literally will get on the concrete (to look at damage) to ensure every detail is checked. He’ll show you what needs to be done, cover all possible scenarios and provide you with clear next steps. Made what anyone would call an inconvenience, an extremely pleasant experience. Thank you sir.

Starry Night (Starrynight99)

★★★★★

4 months ago

I brought in my car after a hit and run left me with a dangling bumper. The staff were were knowledgeable and worked with my insurance to get everything sorted out. Within 8 days my car was ready and in perfect condition and was sparkling clean inside and out.