Hagerstown Ford Service

Anthony Keilholtz

★★★★★

2 years ago

I enjoy every time im in there. The service was great and the staff is very knowledgeable in the quick lane!!!!

Emily Heacox

★★★★★

3 years ago

I was stuck out of state, they made room in their schedule for me to make it home safely! Thank you for the great and fast service!!

donna nicodemus

★★☆☆☆

a year ago

Customer service took my name address and phone number said she would be it in system, never did called a old number so my car had to sit another whole day costing me lost wages.

Brenda Mills

★★★★★

4 years ago

Very friendly customer service and the price was feasible.

stan pietrzyk

★☆☆☆☆

3 years ago

Very unprofessional: didn't return calls. Service manger was argumentative, defensive and denied facts. Do NOT recommend taking your vehicle for any type repairs there. ZERO stars!

Marco

★☆☆☆☆

Edited 6 years ago

I know that mechanics have a bad reputation , especially dealerships. I have had bad experiences as well as good, so I like to give everyone a fair shake before giving my opinion. I will say that I'm not going to go back for service again after my last experience. I purchased a set of tires and they were trouble right from the start. They were noisy and rough and I went back several times to try to get it corrected. I thought they weren't balanced, so I had my wife take it back and they tried to charge her even though I had gotten the tires there and they offer lifetime rotation. Anyway, after that they said it wasn't the tires , it was my car. I'd have to get some front end work, hundreds of dollars worth. I should have pushed them to fix it there but I just lived with it and did rotation myself next time. Well I went back after 10k miles for another rotation/balance and they reiterated my front end work was the cause. Well, I went to an independent shop for rotation the next time because it was cheap, they were close and had an appt. I went back to the dealer for next rotation/balance at 20k. They guy took me outside and said he couldn't balance the tires because they're worn all the way down. He said a couple of then were falling apart. I said these have 20k miles on them they shouldn't be falling apart. He agreed. Then I told him that I bought them from them and they installed them. That's when he got quiet. He started looking things up and consulting with others and I knew they were going to try to get out of it. Well sure enough - I couldn't prove that I'd rotated the tires every 6k so guess what? I'm screwed. I did rotation on my own once when I did my brakes, and I went somewhere else for the one before that, but I couldn't prove it. The guy is trying to tell me that it might not have worn so badly if I had done the rotation. Hah, really? 20k miles and the tires are falling apart, even though I'd done rotations. I don't care if I had never done a rotation in 20,000 miles, they should not be completely worn out in that amount of miles. I'm not a young and inexperienced kid like the guy that was talking to me , so it was insulting. I've owned quite a few vehicles and I have had to do this many times. I used to help my dad when I was growing up as I have been very meticulous with my service intervals including my tire rotation. I've seen many people go way over the recommended tire rotation limits. I've seen people really go over the limit and I've never seen tires fall apart after 20,000 miles, rotation or not. And these were rotated 3x in that 20k interval. For them to blame that is wrong and for them to try to tell me that it's my front end is infuriating. Btw, I went to a local shop for one of the rotations and I just went to a tire place to get an estimate on tires and neither found an issue with my front end. That's right, I've taken my business elsewhere. I wouldn't have written this down unless I really felt strongly about it. Everything I'm saying is true, so beware.

Tommy Hansberger

★☆☆☆☆

3 years ago

Do not under any circumstance buy vehicle from them, have it serviced by them, or expect a loaner car under warranty service. I don’t have another vehicle to drive. I don’t have another vehicle to drive but yet they want me to just leave my truck with them overnight or for however, long while they maybe diagnose what’s wrong with it. This place is a joke. If I could give them zero stars I would.

Jason Collins

★☆☆☆☆

4 years ago

There mechanic worked on my truck for almost 5 months multiple tows. Over 4500 bucks and I had to have a third party come get my truck. The 3rd party fix my truck for 1800.00 bucks. Runs amazing. Beware of high technical work. If I could give a zero star I would.

HOLLY WILLS

★☆☆☆☆

2 years ago

Do not use their service dept for anything. You cannot get a person on the line to talk to. They text message everything. They do not have loaner cars to give out even though your vehicle is under warranty. They let your vehicle sit for days before they can even look at it. The service advisor was very rude, argumentative and condescending. If I would have known how horrible they were I would have never had my truck towed there. They wanted to charge me $170 for a diagnostic fee even though the vehicle was still under the powertrain warranty. I know it was powertrain because the transmission went out on it. I ended up having my truck towed to another ford dealership. Just because we didn't buy the truck there they wanted to make excuses on why the transmission wouldn't be covered. We bought from a non ford dealership in Maryland and it was one they do not get along with because Hagerstown Ford doesn't like to honor warranties that has nothing to do with why the transmission went out. If I could give a zero star I would have. Never again!!

obeidat rida

★☆☆☆☆

7 months ago

Sales took the car for an appraisal, and left me without a key for 30 min . Then when finally brought the keys I walked around the huge parking lot to find the car wish took another 15 min , it was in the back next to hub city diner . Rude people last time I’ll stop here .

chad duffey

★☆☆☆☆

a year ago

Had an axle go out in my 23 Ford Maverick hybrid and the axle was on backorder and they couldn't provide a loaner at time of fix even though I was put on a waiting list a month or more. They said it would be ok to drive and wouldn't damage anything. Got it fixed but my tire has major edge wear and they claim it's not caused by axle even though it's the only one like that.

Prime Flooring

★★★★★

a year ago

Justin is very helpful with all the work that needs my ford transit He is takes a good care of the customers and also has the time to explain very well what had done during the service. I can truly recommend him and this location. Very good team!

Edward Imes

★★★★★

5 months ago

As usual, they were very professional in all area's from start to finish. Great service.

Nathan Daniels

★★★★★

3 months ago

Ask for Josh Smith at Hagertown Ford if your looking to purchase a new or used vehicle. Josh was very helpful and has outstanding customer service!

Colon H.

★★★★★

3 months ago

My wife and I came here to Hagerstown Ford and had an outstanding experience. Thanks to Josh Smith we were able to get approved and drove off with a brand new truck . I recommend asking for Josh he went above and beyond for us and he will for you too.

Marc Mayrand

★☆☆☆☆

4 months ago

Avoid at all costs unless you are desperate. We purchased our 2025 Bronco from Hagerstown Ford. The sales staff are fine but do not take your vehicle here for service. We brought it in to have the Speedo calibrated since it was not done when the dealer put a lift kit and 37” tires on it which was fine. Then I noticed that the cruise control is off by 11mph (if you set the cruise control at 70, you are actually doing 81) Brought it in for a 5 tire rotation, oil change and to have the B pillar trim piece replaced since it was bubbled and covered under warrantee. This was supposed to take 1 day according g to the quick lane, they had it for 3 days! They could not fix the calibration issue because they said they do not have the Ford Scan tool. They said when they were backing the vehicle out of the bay they noticed the wheel weights from the spare tire (that they installed) were too far out and were hitting on the steering knuckle. This is why they had to keep it over night on the second night because they messed around all day on the first day with the cruise control. After I finally picked it up on the third day we were driving it home and a TPS fault sensor came on. Called the service department back and they said they may not have put a sensor in when they mounted the tire! I also noticed that the rear passenger door was so far out of alignment that it was binding on the front passengers door and rubbing. Then I looked at the hinges, and noticed to remove the door to replace the B pillar the tech had pulled the door from the hinges rather than just pulling the 2 hinge pin bolts like any other normal person would do. To remove the hinge bolts it looks like he used a pair of vise grips because they were all chewed up. Brought the vehicle back in to address the TPS warning light and the door. The service manager wanted to argue that the door was not pulled off the way I explained but then I showed him the other doors and non of them were missing paint. He halfass realigned the door so it would not bind on the front door but said it would never be perfect, well it was perfect. He also said that the TPS light was not on so he couldn’t do anything with it. I showed him a video of the error message and asked him if he drove it and he asked me how long would you like me to drive it for? After his smart ass comment I asked him if all of my additional services I purchased when buying the vehicle were exclusive to Hagerstown Ford or anywhere, he said they were good anywhere. I told him I will never be back. The two people I have dealt with are Kyle in quick lane and Anthony (the smartass) service manager.

Olivia Fuller

★☆☆☆☆

5 months ago

I really wish I could leave a better review, but my most recent experience left me both disappointed and $500 in debt. After having new tires installed, my truck was delivered back to my home. The delivery driver seemed rushed and avoided much conversation, which struck me as odd. About 15 minutes later, when I got into my truck, I noticed a large crack across the windshield — the kind that looked like it could have been caused by a dropped tool. I immediately contacted the dealership and asked them to review their service cameras to verify that the windshield wasn’t damaged when it arrived. After several days of follow-ups, I was told that the cameras at the needed angle "weren’t working that day". When I asked to speak with a manager, no one ever followed up with me. Even after visiting the dealership in person, I was given the same answer: the cameras were broken, and there was nothing they could do. After weeks of back-and-forth and no accountability from the dealership, I was left to file an insurance claim and pay a $500 deductible out of pocket. It was an incredibly frustrating experience that showed a lack of integrity and customer care. Unfortunately, I can’t recommend this dealership — take your business elsewhere.