Hannabass & Rowe Express

Janney Carter

★★★★★

4 years ago

Wow! They are very honest! I had some parts that popped out a place and he was able to fix it and I offered to pay him and he said oh don't worry about! Wow! I will definitely come back here!

alfreda harvey

★☆☆☆☆

8 years ago

Took my car there after a geico client hit my car from behind. They fixed my gate but my car would not start upon pick up. The mechanic came out to jump it with a black box. My car has failed to start four times since and my back wiper does not work. They said it was something in my switch. My car had no issues before being hit. I am definitely not pleased with the service of my car. I just wanted it back how it was before being hit. I wish I could leave less than one star.

Scott Trotter

★★★★★

a year ago

Very professional, fixed our car after a fender bender so that you couldn't tell it was ever in a wreck.

amanda King

★★★★☆

6 years ago

Prompt and experienced with cars. Fast turn around on my Journey- with exception of BS from my insurance company. Took 2 tries to completely have my vehicle back in working order. Definitely reccomend this place.

Justine Thompson

★☆☆☆☆

4 years ago

Never followed up about some minor issues I had after their work was done even though I left several voice mails. Never took accountability for things that were overlooked and cause my car to not start the day after bring it home. They said it was off their lot so it was not their problem even though everything was being paid for by insurance so I don't understand why I was treated that way.

Katharine Rucker

★★★★★

3 years ago

The staff at Hanabass did excellent work on my car! Their attention to detail is appreciated, and they took great care to ensure that my car looked exactly like it did before the accident. Highly recommend. The finished product was perfect.

Cameron Patterson

★★★★★

8 years ago

Absolutely Great Place to get your vehicle taken care of!! They performed my repair in a very timely and professional manner. All of the staff were very nice, plus they washed and shined my Caddy!! It looked brand new again!! Definitely give them a call if You need any work! They are the Best!!

Lindsey Campbell

★★★★★

5 years ago

I recently had an issue with “spider webbing” on my relatively new Buick. I was extremely nervous about having it repainted and being able to match the color, etc. This shop was recommended to me, and they did not disappoint! My car looks brand new! They did an amazing job, and the paint job is flawless. This will definitely be my go to shop from now on!

Antoon Nasser

★★★★★

7 months ago

I had very minor accident in the back bumper on Y range rover the gave me the car back like brand new great guys

Brandi Gloe

★★★★★

7 years ago

I came to Hannabass and Rowe after life handed me lemons. Previously, about a month before, I had hit a deer and had a TERRIBLE (huge emphasis on terrible) experience with a collision center in Salem. The paint wasn’t right, my horn didn’t work, and my car was dirty inside. I moved here last July and I’ve been blessed to not need a mechanic. So, when someone scraped up my car, I gave them a call. The front office staff is so welcoming (shoutout to Eric for being a great human being in general) and nice. They went OUT OF THEIR WAY to take care of my car and make sure I got every single dollars worth of my deductible. My car looks immaculate, like there was never any damage event done. The cherry on top- they cleaned it so thoroughly on the inside and it smells amazing. 15/10. Five stars. Highly, highly recommend. Awesome people. Awesome job. Awesome shop. Thank you!

Billy Bob

★★☆☆☆

Edited 2 years ago

I would have given this place a 4.5 star rating, but they charged me a 3% fee to pay with my debit card. The owner and/or manager said they tell everyone about the fee and there is a sign posted. Well, they did NOT tell me. My bank is right up the road, and I could have easily got the money and paid with cash. My car was ready when promised, and they did a pretty good job with the work. The employees were very nice until I called back about the fee. Like I told the owner, I will NEVER bring another car there. He would rather lose my business than refund my 3% fee.

Hoover Lee

★★★★★

2 years ago

I've waited a few months after they completed the work before reviewing to make sure everything has stayed in good shape. We hit a deer back in Jan and a friend of a friend recommended that I call Ben at Hannabass & Rowe. Every body shop, including H&R, was backed up for at least two months. Anyway, the deer wiped out the right headlight assembly, grill, condenser, horn, etc. Once they got the car, H&R took about three weeks to evaluate, order parts, fix, paint, and deal with insurance. They did an outstanding job. Looks and runs great. We have been pleased with their work.

Katelynn

★★★☆☆

Edited a year ago

My insurance works closely with Hannabass and when I got in a collision I was told to bring my car here. The mechanics were great and super friendly. The estimate was exactly around what it should’ve been. However, I feel as though my car was being parted behind the scene. The woman at the front desk refused to allow me to have my car parts back, including the front decorative grill and a headlight that had no damage. They were never put in the back seat/trunk like they should’ve. She refused to give me back my front licenses plate and said I had to talk to my insurance about it, but progressive told me it’s personal theft and I’d have to file a police report. I was unable to buy my car back because of the tear down and missing pieces sadly.. They also wouldn’t tell me the estimate number themselves even though I signed a waiver, not progressive. Not worth the extra hassle. Edit to reply: my plates were absolutely not returned to me.

Bryan Painter

★★★★★

a year ago

I wish I had some before pictures to show how good of a job they did. Paint matched perfectly and looks as if nothing happened. Went here based off a recommendation from my insurance and will definitely be going back for any other body work needs and will definitely recommend. Seamless estimate and payment between them and my insurance company. They quoted me a date it would be ready and stuck to it. Showed up on the quoted day to my truck fully washed and ready to go. Thank y’all so much!

Rena Wright

★★★★★

a year ago

A deer hit my Subaru Forester on 1/24/25 and I got my car back today 2/14/25. It looks amazing!! The work is fantastic, I would give them more than 5 stars if I could. Everyone we dealt with was very nice, friendly and answered all our questions. We are extremely happy with the results and highly recommend this shop.

Ty Carter

★★★★★

4 months ago

I took them a dent in an almost impossible spot to fix and they returned a PERFECT-looking car that they took the time clean inside and out for me. The front office was just as kind and professional as the people in the garage. Don’t waste your time going anywhere else.

Victoria Birr

★★★★★

2 months ago

I’ve had the unfortunate experience of being in 3 different accidents over the last 2 years- hitting 2 deer and getting run off the road avoiding a head on collision. The first time I hit a deer and my car was towed to this shop, I was certain it was totalled. I walked into Hannabass & Rowe Express apprehensive and, if I'm honest, with an attitude. I assumed I was bound to get ripped off by my insurance, my car would never be fully fixed, the process would take forever, and the whole thing would be a nightmare. I don't generally admit when I’m wrong… but I was! I cannot speak highly enough about the staff and service at Hannabass & Rowe Express. Sandy, the front desk receptionist, is an absolute joy to talk to and always on top of her schedule and got me in as soon as she could. Ben has consistently gone above and beyond in taking the time to explain what to expect, walking me through the repair process, and providing honest, straightforward quotes. And to the thorough and experienced mechanics who worked on my car whose names I unfortunately do not know- you guys are wizards. The repairs involved sorcery and/or the bending of space and time. They must be like casting spells or doing some sort of forbidden science in the garage because my car is cursed and was extremely broken and they've miraculously fixed it every time, without any issues, very fast, somehow??? Hopefully this streak of bad luck with my car is over, but if something else does happen, I know Hannabass & Rowe Express will take care of it. Great shop. Great people. You guys are seriously the best, and thank you all so much for everything!