About Business
Hayes European Inc. brings expert Car Repair solutions to the local community in Santa Cruz, CA, Santa Cruz. From Auto repair shop, Auto air conditioning service, Auto radiator repair service to complex Car Repair projects, they maintain high standards of service quality. Local residents in Santa Cruz, CA appreciate their attention to detail, leading to a consistent 4.8/5 rating from 162 reviewers. By focusing on the specific requirements of the Santa Cruz, CA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Santa Cruz, CA and beyond.
Google Reviews
Joshua Deschamps
★★★★★
Edited 3 years ago
Great experience. They gave me an appointment the next day. I just bought a car and they did an inspection and interval service and smog. Stress free experience. I would recommend them to everyone. These guys will now be my mechanics for the life of the car and when I buy another one. They even put the visit in my car's log book and gave me an estimated date for my next service. Thumbs up.
KESCHamb
★★★★★
2 years ago
I broke down late on Friday, July 1, right before the 4-day weekend. I drive a 26 year old BMW that has a wheelchair carrier for my chair. The mechanic I've been going to for 20 years was in the hospital and his shop may be permanently closed. From the way she was acting, I thought it was probably the transmission. Called one place but they were closing and wouldn't be able to even look at my car for a week. I asked who they would send their grandmother to in this situation, and they recommended Hayes. I really lucked out! Had my car towed there and Kyle actually called me during the holiday weekend to let me know that the transmission needed to be rebuilt. I asked a bunch of questions, and he called me on July 5th with answers, a quote and an approximate timeline. My car now has a rebuilt transmission and is running great. It was ready when he said and cost exactly what he quoted me. In addition, I found everyone there to be helpful, friendly and totally professional. And, very important to me, it is totally wheelchair accessible. Thank you, Kyle and Brian. Since my mechanic is retiring, I'm both relieved and overjoyed that I've found a new shop I can trust that does quality work.
LW
★★★★★
2 years ago
I'm so grateful I found Hayes European to handle all of my Mercedes service needs. I used to travel to Monterey and San Jose, but not anymore! Customer service (Kyle & Brian) is fast, efficient and friendly. The mechanic's are painstakingly accurate and diligent! I have full confidence and trust in this local business.
Ericka Tibke
★★★★★
2 years ago
I had a fantastic experience with Hayes European! Their service was top-notch, with a quick turnaround and exceptional attentiveness. The personal touch they provide sets them apart from the more corporate Mercedes dealerships. I highly recommend Hayes European for their excellent service and personalized approach.
Milton Kreb
★★★★★
Edited 2 years ago
Outstanding service many times. Brian Williams solved a major starting problem on my Rolls since he had mastery of the Bosh injections system. Coordinated frame and mechanical issues on my salvaged Benz SL Car now runs great. Referred me to a quality shop to fix a SRS problem. They made it happen. Now I have a great commuter when it would have never been street usable again. Inspected and tuned my 996 Porsche, now it is running great. Hayes European is willing to look at problems on a various assortment of European cars. Shop is clean and neat with a great customer waiting area. They are trustworthy, positive, communication is outstanding,.pricing is fair and reasonable. I can rely on Hayes European to help with anyone of my fifteen cars.
Lance C
★★★★★
a year ago
After visiting the Monterey BMW dealership for routine maintenance, they unfortunately caused issues with my car. I reached out to BMW in San Jose, but they couldn’t offer any solutions either. Fortunately, I found Hayes European, and they were able to fix the problem quickly and efficiently. Not only did they resolve the issues, but the best part was that I didn’t have to pay the outrageous prices that BMW charges for service. The team at Hayes European is knowledgeable, trustworthy, and provides excellent service at a fair price. I highly recommend them to anyone looking for quality auto repair without breaking the bank!... Thank you, Brian!
Jason Drew
★★★★★
8 months ago
Wonderful service. Tim communicated with me efficiently by phone and email and the shop has a great drop off system. Thorough tech exams and reports have been better than anywhere else.
Ivan Villa
★★★★★
a year ago
I came here to get some diagnostics and work done on my car, and I can’t say enough about how great the team is at Hayes. Kyle was really helpful with sourcing and giving me all the information I need. In addition to the customer service, the rates are extremely favorable. Understanding how much any tech charges hourly for European cars and seeing what you pay for here for the service is truly uncanny.
Canyon State Classics
★★★★★
3 years ago
These guys are awesome! They fit me in on a walk in Monday morning and got me on the way quick! They have a great shop and a friendly and knowledgeable staff. I'd trust them with any make or model Euro car!
Nancy Keuch Rosa
★★★★★
3 months ago
Excellent team here from planning and scheduling to details of the work day on my car! Highly recommend!!
Dan DTM
★★★★★
3 years ago
I ended up here after thinking my car was burning oil… turned out JL had just put the wrong oil in… but Brian and his team ended up going through the car top to bottom and taking care of a few other issues along with changing all the fluids, and now my x3 runs better than it ever has, with 120k miles and no signs of slowing down. Their professionalism and pricing is in line with most as most Bay Area Euro shops, but their vast knowledge and genuine fandom of German cars is probably why they have so many loyal customs. I live in South Lake Tahoe but will only bring my cars to these guys from here on out. 10/10.
Liliuokalani Miss Hawaii
★★★★★
3 months ago
Hands DOWN THE BEST EFFICIENT AUTOMOTIVE SERVICE IN THIS AREA. THEY do not gauge!! The will get the job done in a timely manner!! Luv the front desk!!
Megan Archer
★★★★★
7 months ago
Hayes made everything so easy! The staff was super helpful, the labor cost was very reasonable, and they were able to get me in quickly. I really appreciated how efficient and friendly the whole experience was. Thank you!
Jim Park
★★★★★
4 months ago
Great guys! Great shop. I was in a jam with my S8 and they pulled through and got it resolved right away. Always a pleasure when somebody knows German cars as well as they do
Rebecca R
★★★★★
a month ago
Tim who works there is phenomenal, goes out of his way to help genuinely and they dont hound you for things that you dont need. They have plenty of work, but always make time to be a friendly atmosphere and super helpful!
Jarod Bessette
★★★★★
3 weeks ago
Real car people. Very competitive pricing and turned me away from work I didn’t need. Trustworthy and the whole team is very knowledgeable.
Carl Tomick
★★★★★
5 months ago
Exemplary service. Top notch operation. I brought my Mercedes in for an issue that I thought would be much more involved and expensive than it ended up being. Hayes European could have easily taken the more profitable road with my repair but instead chose the professional route and offered a couple less expensive solutions. The repair was made and the car is back to new. I have and will continue to recommend HE to friends and family. Thanks.
Mini Garcia
★★★★★
3 months ago
I brought my BMW 535 to Hayes European, and they did a phenomenal job. I didn’t feel taken advantage of at all — they were honest, straightforward, and genuinely cared about helping me. That is so rare these days. Tim and the team explained everything clearly and treated me with real integrity. I left feeling grateful, relieved, and confident in the work they did. It’s good to know there are still people out there who do right by their customers. Highly recommend Hayes European.
Robert Blaker
★★★★★
a month ago
These guys are very knowledgeable and polite. I had an issue with my Mercedes and Tim was kind enough to talk me through the issue and thus saving me from being stranded in my van. They are going to be my shop for any service going forward as I’ve never seen that amount of generosity at any other mechanic shop. 11/10 would recommend.
