Hayes European Inc.

Jarod Bessette

★★★★★

3 weeks ago

Real car people. Very competitive pricing and turned me away from work I didn’t need. Trustworthy and the whole team is very knowledgeable.

Rebecca R

★★★★★

a month ago

Tim who works there is phenomenal, goes out of his way to help genuinely and they dont hound you for things that you dont need. They have plenty of work, but always make time to be a friendly atmosphere and super helpful!

Jim Park

★★★★★

4 months ago

Great guys! Great shop. I was in a jam with my S8 and they pulled through and got it resolved right away. Always a pleasure when somebody knows German cars as well as they do

Brent Nunn

★☆☆☆☆

2 years ago

I’ve been taking my 99 eurovan to Hayes for the past 2 years and so far they’ve done a great job, I’ve had regular tune ups and a major power steering replacement that I was happy with. But recently I feel like the shop isn’t being fair with me. I had the heater core replaced and gave me a good quote on the price, half way through the job I got a call and they had to back track because of something they missed, that cost me an extra $500. When I got the van back the passenger door lock actuator was broken and gave no option to help fix it. They also forgot to reconnect the AC drain hose and water leaked all over the floors. I had to open the panel and reconnect the hose myself. More recently I took it into check something with the cooling fan, they didn’t find any issues and still charged me for the diagnosis, a day after I got the van back the mass air flow sensor went out. They charged me $400 to replace a $60 part after I just paid $400 for a tune up the day before. I’m not sure about all this and sad that things went down like it did.

Megan Archer

★★★★★

7 months ago

Hayes made everything so easy! The staff was super helpful, the labor cost was very reasonable, and they were able to get me in quickly. I really appreciated how efficient and friendly the whole experience was. Thank you!

Liliuokalani Miss Hawaii

★★★★★

3 months ago

Hands DOWN THE BEST EFFICIENT AUTOMOTIVE SERVICE IN THIS AREA. THEY do not gauge!! The will get the job done in a timely manner!! Luv the front desk!!

Dan DTM

★★★★★

3 years ago

I ended up here after thinking my car was burning oil… turned out JL had just put the wrong oil in… but Brian and his team ended up going through the car top to bottom and taking care of a few other issues along with changing all the fluids, and now my x3 runs better than it ever has, with 120k miles and no signs of slowing down. Their professionalism and pricing is in line with most as most Bay Area Euro shops, but their vast knowledge and genuine fandom of German cars is probably why they have so many loyal customs. I live in South Lake Tahoe but will only bring my cars to these guys from here on out. 10/10.

Nancy Keuch Rosa

★★★★★

3 months ago

Excellent team here from planning and scheduling to details of the work day on my car! Highly recommend!!

Canyon State Classics

★★★★★

3 years ago

These guys are awesome! They fit me in on a walk in Monday morning and got me on the way quick! They have a great shop and a friendly and knowledgeable staff. I'd trust them with any make or model Euro car!

Ivan Villa

★★★★★

a year ago

I came here to get some diagnostics and work done on my car, and I can’t say enough about how great the team is at Hayes. Kyle was really helpful with sourcing and giving me all the information I need. In addition to the customer service, the rates are extremely favorable. Understanding how much any tech charges hourly for European cars and seeing what you pay for here for the service is truly uncanny.

Jason Drew

★★★★★

8 months ago

Wonderful service. Tim communicated with me efficiently by phone and email and the shop has a great drop off system. Thorough tech exams and reports have been better than anywhere else.

Lance C

★★★★★

a year ago

After visiting the Monterey BMW dealership for routine maintenance, they unfortunately caused issues with my car. I reached out to BMW in San Jose, but they couldn’t offer any solutions either. Fortunately, I found Hayes European, and they were able to fix the problem quickly and efficiently. Not only did they resolve the issues, but the best part was that I didn’t have to pay the outrageous prices that BMW charges for service. The team at Hayes European is knowledgeable, trustworthy, and provides excellent service at a fair price. I highly recommend them to anyone looking for quality auto repair without breaking the bank!... Thank you, Brian!

Milton Kreb

★★★★★

Edited 2 years ago

Outstanding service many times. Brian Williams solved a major starting problem on my Rolls since he had mastery of the Bosh injections system. Coordinated frame and mechanical issues on my salvaged Benz SL Car now runs great. Referred me to a quality shop to fix a SRS problem. They made it happen. Now I have a great commuter when it would have never been street usable again. Inspected and tuned my 996 Porsche, now it is running great. Hayes European is willing to look at problems on a various assortment of European cars. Shop is clean and neat with a great customer waiting area. They are trustworthy, positive, communication is outstanding,.pricing is fair and reasonable. I can rely on Hayes European to help with anyone of my fifteen cars.

Ericka Tibke

★★★★★

2 years ago

I had a fantastic experience with Hayes European! Their service was top-notch, with a quick turnaround and exceptional attentiveness. The personal touch they provide sets them apart from the more corporate Mercedes dealerships. I highly recommend Hayes European for their excellent service and personalized approach.

LW

★★★★★

2 years ago

I'm so grateful I found Hayes European to handle all of my Mercedes service needs. I used to travel to Monterey and San Jose, but not anymore! Customer service (Kyle & Brian) is fast, efficient and friendly. The mechanic's are painstakingly accurate and diligent! I have full confidence and trust in this local business.

KESCHamb

★★★★★

2 years ago

I broke down late on Friday, July 1, right before the 4-day weekend. I drive a 26 year old BMW that has a wheelchair carrier for my chair. The mechanic I've been going to for 20 years was in the hospital and his shop may be permanently closed. From the way she was acting, I thought it was probably the transmission. Called one place but they were closing and wouldn't be able to even look at my car for a week. I asked who they would send their grandmother to in this situation, and they recommended Hayes. I really lucked out! Had my car towed there and Kyle actually called me during the holiday weekend to let me know that the transmission needed to be rebuilt. I asked a bunch of questions, and he called me on July 5th with answers, a quote and an approximate timeline. My car now has a rebuilt transmission and is running great. It was ready when he said and cost exactly what he quoted me. In addition, I found everyone there to be helpful, friendly and totally professional. And, very important to me, it is totally wheelchair accessible. Thank you, Kyle and Brian. Since my mechanic is retiring, I'm both relieved and overjoyed that I've found a new shop I can trust that does quality work.

Joshua Deschamps

★★★★★

Edited 3 years ago

Great experience. They gave me an appointment the next day. I just bought a car and they did an inspection and interval service and smog. Stress free experience. I would recommend them to everyone. These guys will now be my mechanics for the life of the car and when I buy another one. They even put the visit in my car's log book and gave me an estimated date for my next service. Thumbs up.