Hendrick Preowned of Cary

Shakarri Cunningham

★☆☆☆☆

2 months ago

I had a disappointing experience with the finance manager, Daniel Saenz, during my recent car purchase. Although my parents and I were given an agreed-upon price, he repeatedly returned with higher totals and kept trying to force a warranty/protection plan on us despite us clearly declining multiple times. This was misleading and created unnecessary pressure. He also made an unprofessional remark towards my mother. Two days after I placed my down payment, he harassed me with calls, a voicemail, and a text demanding payment, even though we explained to him at the dealership that the remaining balance had not yet cleared with my bank. We later found he had added an oil change plan to the paperwork anyway, increasing the total which had to be corrected. This behavior does not represent this company well. As for my vehicle, it’s great overall, but it was not detailed as promised, and a front piece was missing; those issues have since been fixed.

Shioh Coley

★☆☆☆☆

a year ago

Unfortunately, a male Hendrick representative who does not work at Hendrick Cary but does work for another Hendrick automotive group was driving extremely reckless almost causing an accident. I was initially driving in front of him. However, he decided to speed in the ONCOMING lane to get in front of me. He almost caused an accident by doing so. I noticed that he was driving a Cadillac and drove it into the Hendrix Cary automotive shop. I reported the reckless driving to the manager who was apologetic and respectful. However, the reckless driver did not apologize. Instead, he said out loud while walking out of the shop, “I don’t even work here”! I was later told by the manager that he does not work for Hendrick Cary but does work for another Hendrick shop. The reckless driver should be ashamed and embarrassed. The reckless driver should not allow him to represent the company due to his reckless driving and poor attitude. I could potentially do business with Hendrick Cary but I would never do business at the Hendrick where that reckless driver works nor would I recommend.

Bob Hooley

★☆☆☆☆

8 years ago

Was ready to buy the vehicle and waited over two hours during the process of closing the deal. Finally when was waiting I looked up the exact same car at Car Max in Raleigh with less miles and 1k less cost. They made me wait again while they checked and said, we’re not Car Max, and we don’t price match. So I went to Car Max and the experience was great! Simple, efficient, no games, and I got a great car! Please look into Car Max’s business plan and abolishing the old way of doing business.

Will Holloway

★★★★★

5 years ago

My wife and I recently bought our second vehicle from Hendrick Preowned of Cary. Robin Turner was our salesman. When we arrived he came and greeted us, asking what we were looking for. He showed us the 2020 Acadia and also a couple other vehicles we wanted to test drive. We ended up picking the 2020 Acadia and were very happy with Robins knowledge of the vehicle and his willingness to help. Hands down was the easiest and best car buying experience we have had so far. we will definitely be going back to Hendrick Preowned of Cary in the future and making sure Robin is our sales guy!

Phyllis Rios

★★★★★

7 years ago

I am literally ECSTATIC with my new 2019 KIA SORENTO! I am equally pleased with the service I received from salesman, JOSH BATEMAN, and his manager, Jonathan Fifield. They went above and beyond in getting me in the “car of my dreams”, and they made the whole car buying experience seamless and stress-free. I can’t forget the Finance Manager, Jeremy Tornow, who helped me choose a warranty package to cover my car for years to come! I highly recommend HENDRICK PREOWNED OF CARY, and remember to ask for JOSH BATEMAN for your next vehicle!

Amanda howard

★★★★★

4 years ago

Top notch service from Randy Perry! Making such a big purchase can be overwhelming but he was attentive, reassuring and got me into my new Jeep. I couldn’t have asked for better service. Shout out to Lance in the finance office for making sure I understood all the fine print before signing. Great group of guys and a very positive experience.

Jessica Richardson

★★★★★

5 years ago

Just bought a 2014 Kia soul at the beginning of November from these guys and the service I received was absolutely fantastic! I had been car searching online and visiting places all day so was pretty done by the time I got to them. Showed up about an hour before closing to check out a car I was interested in off their website. Andrew Shirley was the sales rep who came out to meet me and immediately went to get the keys so I could test drive it. Andrew and the team answered any and all of my questions and made the process so smooth. They even graciously laughed at the moments I tried to be funny. I can't say enough about these folks! Thanks to Andrew and everyone at Hendrick Preowned! I will definitely be recommending y'all :)

Justin Trogdon

★★★★★

7 years ago

Best car buying experience ever. Lance worked with me over the phone from 2 states away to secure the car I wanted, get a baseline price and tentatively negotiate trade value. Everything was set up and ready when I came in to pick it up and sign a week later. Smoothest experience and Lance and Brian are two of the most genuine guys you could ever have the pleasure of working with. Would recommend to anyone looking for a car. I drove over an hour from where I was staying in NC and it was well worth the trip to get a great car at a fair price from amazing people. Lance Wexler and Brian Staudacher. Ask for them and you’ll have a good experience. Thanks again guys!

Pedro Mantilla

★★★★★

5 years ago

Can’t say enough great things about Hendrick Pre-Owned of Cary! Amazing experience! Saw my dream truck online, went with the intent of buying, and William (Will) Hancock helped make the process a breeze! Super happy with the service including the finance department’s help, flexibility, and guidance (shout out to Bryan Johnson)! Will, thanks so much for your expert assistance and friendliness! Riding in a new (to me) Silverado Trail Boss now!

Christina Annor

★★★★★

a year ago

When you arrive be sure to ask for Remington. This past weekend, Remington showed us a couple of car options, and we can confidently say he was the best car salesman we've ever worked with. My husband and I don't know much about cars, but Remington guided us expertly towards vehicles that could suit our needs. He was exceptionally patient never pushy or annoyed with our questions, he was professional, and knowledgeable. He provided us with valuable information and even suggesting options for trading in our current vehicle that we hadn't considered. While we didn't make a purchase due to the current market conditions, which are beyond anyone's control, we wanted to leave this review because our experience was truly pleasant.

Letetia Leach

★☆☆☆☆

Edited 9 months ago

Wasted my damn time.... All day I have been texting back and forth with my sales person about trading my 2020 Kia Optima in for a Honda Accord and scheduled an appointment to have the Kia appraised. After I get there, the Honda I inquired about is sitting at the front door. I refused to do a test drive bc I want to know the numbers first. Anyway, long story short, the manager comes out and introduces himself--blah, blah, blah, and says so these are your numbers for the TELLURIDE... A Telluride? I didn't come here for that, and when I asked where that came from...he said thats what you wanted right? HELL NO! We been going back and forth about a Honda all day. My info was submitted for a Honda, not another Kia. He tells me well, we couldnt get you approved for the Honda without a down payment--but yet aren't showing me any numbers on the Honda. They NEVER brought out the paper work for the Honda to the table to show me numbers on it--you gotta be kidding me. Wasted my damn time driving out here for something I made no mention of wanting. BUYER BEWARE... you'll be talking to a sales person about one car, and when you get there they'll try to sell you something else... atleast that was my experience.

Dallas Webb

★★★★★

a year ago

Absolutely a great car buying experience! Jack Z, was an excellent salesperson and fine young man. Khaled the Sales Manager, works as hard to get your business as the salespeople do. They were all professional and attentive. I switched my attention to a different car after asking them to prepare one car. They weren’t at all bothered by that. That actually wanted me to be happy with my choice. I am! I appreciate the great service and attention to my wants, needs and concerns. Thank you everyone at Hendrick Pre-owned in Cary! I’ll be back

Sharon Sanders

★★★★★

6 years ago

Josh Bateman was a BLESSING to me. Regardless of my credit he went above and beyond to try and get me a vehicle. After two vehicles I dedicated on a 2016 GMC Acadia Denali, I wasn't to fond of the color at first because I was set on a specific color.

Shawn Orphey

★☆☆☆☆

3 years ago

Bought a car here 6 months ago and paid for their Hendrick autoguard warranty. Now that my engine keeps dying they won't even let me book an appointment for inspection because it isn't a Kia. Highly disappointed.

Jackie Slomianyj

★★★★★

2 years ago

My husband and I recently purchased a vehicle with Hendrick Preowned of Cary. The entire experience was great, from start to finish. We really enjoyed working with Ronnie, and the rest of the team. We did not feel pushed or pressured into anything, which has been our experience in previous car purchases. If you are looking to purchase a used vehicle, I highly recommend Hendrick Preowned of Cary!

Porcelain Perkins

★★★★★

4 months ago

Khalil was great…made the experience easy and quick. Assisted with all the questions that was needed. Patient and very thorough. Thank you Khalil

Wendy Warner

★★★★★

6 years ago

I had a wonderful experience purchasing my used truck from Hendrick this week. Josh Bateman was wonderful to work with. He carefully worked with the requirements we gave him (truck, four wheel drive, mileage) and firmly kept me within the budget I gave him. He didn't let me fall in love with a vehicle I couldn't afford. We never felt rushed through the process and Josh answered every question we could come up with. We also interacted with various other salesmen and finance guys at the dealership and they were all friendly and respectful.