Hendrick Volkswagen Frisco Service Center

Clif Kimpson

★☆☆☆☆

11 months ago

I am very upset. I have not had a good experience in totality at your dealership. I loved my salesman & I bought a car that I love, but due to how it was manufactured it makes grinding braking sounds. It’s a known issue that I brought to your team, and it won't be fixed. Every time I have brought my car for service there has been an issue, and I have remained quiet. I can't be quiet anymore. On 1 visit when I got my car back, I had my VW issued power cord taken and there was blaring music on my radio and the station had been changed. Why remove things from my car or run my battery with your music? On another visit I had the bezels from my custom wheels removed and not replaced. Probably due to damage from the servicing person not understanding how to remove the center cap so they pried them off. Why not just tell me and replace or repair it? On Friday, 4/11 I dropped my car off and had your shuttle drop me off, since I work across the street near Legacy West; 7 min away. I get off at 5 and called at about 5 to check on my car because I hadn't received my normal call, and to get a ride back to the dealership. I was told by the service area receptionist that there was no one to get me & that the shuttle service stopped at 5pm. It was surprise to me. No one had explained that, so I was stranded, and I understood I would need to Uber over. I was definitely disappointed, but ok, no problem, "can I please get a status on my car"? I was transferred to a voicemail, I hung up. I called back & was placed in the same voicemail again. My guess is someone saw the same number and rather than speak to me just sent me to the same dead end. I called back and selected the front desk and a young man actually got up and walked to the service area so that I could be helped. I was very thankful. The person in service that I was transferred to advised that the person at the end of the dead-end voicemail that had checked me in was gone for the day, but my car had its service completed. I Uber'd over ($17 dollar for 1 mile) and in short order I am on my way. I walked the outside of the car to inspect it because, I had learned my lesson about the wheels & these were brand new. I get in the car and head home only to realize my passenger side had scratches and gouges on the passenger side dashboard and cockpit/console areas. All this time I thought that it was all just bad luck, but something is wrong. Why would there never be anyone reporting to me that these things are being taken or broker or damaged. Why is it a game of hiding seek where there is no self-accountability? I am disturbed that the service area doesn't seem to value the service part. It would feel better and instill more trust to hear that we damaged this or that, but we are going to fix it or replace it. As a customer that has been loyal but feels dumb for it... What am I supposed to do, Hendrick VW Frisco?

Amanda

★★★★★

11 months ago

I cannot thank Trinity enough for the wonderful experience I had at Hendricks! The way that he strives to make the whole experience run smoothly and with clarity is unmatched. I will definitely be referring everyone I know to him!!

Shailee Hammons

★★★★★

10 months ago

We used Hendrick to purchase our certified used 2024 VW atlas cross sport and have been happy with the service we have received. From our salesman, Todd and then Joe and the other guys in the service department. Everyone has been very nice and easy to work with. We had a problem with our AC and they got it fixed and even washed and vacuumed our vehicle when they were done. We will continue to use Hendrick for all of our VW needs.

Joe Stannard

★★★★★

5 months ago

I always work with Joshua Frank when I bring my car in for service. Great guy I trust to tell me how it is in terms I can understand.

Buena Delo

★★★★★

3 weeks ago

Kyle Waggoner cane to my rescue when my car went down. Great customer service!

S K

★★★★★

8 months ago

We walked in for a service at Hendrick Volkswagen Frisco and had a great experience. Joseph Brodrick greeted us warmly, was well-spoken, and ensured we were taken care of right away. He was professional, courteous, and made the entire process smooth and comfortable. Highly recommend asking for Joseph if you’re visiting!

KY C

★★★★★

8 months ago

I had an amazing experience working with George Strong at Hendrick Volkswagen Frisco! From the moment I walked in, George was professional, patient, and incredibly knowledgeable. He answered all my questions clearly, helped me explore the best options, and made the entire car-buying process smooth and stress-free. What really stood out was how transparent and customer-focused he was — no pressure, just honest guidance. He genuinely went above and beyond to make sure I was comfortable and confident with my purchase. I absolutely recommend George and the Hendrick VW team if you’re looking for a great car and even better service. Thank you, George, for making this such a positive experience!

Nitza Mejia

★★★★★

7 months ago

We recently purchased a Volkswagen Beetle from a different dealer and wanted it thoroughly inspected by VW to ensure it had no issues. I was able to set up an appointment for the following day. I met with my service consultant Kevin and let him know what we wanted to accomplish during our appointment. Kevin was great and communicated with me during the entire process. I will be sure to bring our Beetle to this location for any service needs. Thanks Kevin!

Yazan Elshaeir

★★★★★

4 months ago

I really appreciated how Fernando kept me informed throughout the service process. His clear communication and friendly demeanor made a potentially stressful situation much easier to handle.

Artful Dodger

★☆☆☆☆

5 months ago

I had the worst car buying experience with David from sales. He told me on my face to “don’t buy it then” and literally told me to get out of his office. Reason: I asked him to match the car price online on the website. He didn’t listen and sold me a car $2000 above the online price. Do managers or owners even take notice? Thanks

sunny kumar

★☆☆☆☆

6 months ago

Waited over 5 hours for what should have been a simple spark plug replacement after a check engine light. My service agent promised to explain the inspection results in person but never followed up, while other agents were actually updating their customers. The only “communication” I got was a vague text link that just said spark plugs need replacing—no details on which cylinders, how many plugs, or what was really wrong. Depending solely on these texts is a bad system. Not everyone has strong cell service or time to fight with slow-loading links, and a customer shouldn’t have to chase down an agent to get basic information. Even a quick heads-up or progress update would have helped me plan my time accordingly, instead of wasting an entire day sitting in the lobby. Instead, I was repeatedly told “20 more minutes,” which stretched into hours. This was hands down the worst VW service experience I’ve ever had.

Alissia Warden

★★☆☆☆

5 months ago

Came in for a quick oil change; you know, the “in and out” kind they promise. They said inspection and oil change would take about 1.5 hours. Cute. I’m now 10 minutes away from hitting the 3-hour mark, and after asking for a status update three times, I’ve gotten the greatest hits: “pulling your car out,” “just finishing some reports,” and “almost done!” Spoiler: it’s never almost done. If you plan to service here, just clear your calendar, pack a lunch, maybe bring a sleeping bag. Think of it as a day trip, destination: waiting room.

Ali Shirvani

★★★★★

2 months ago

Joshua Frank took care of my new VW Tiguan. He is superb. He took care of my car in timely fashion & stayed in touch with me while my car was in the shop. He explained what was done to my car. He was nice & friendly.

stacy gage

★☆☆☆☆

3 weeks ago

Found car on AutoTrader & CarGurus with a clean history with no accidents reported. I drove 1.5 hrs to see this car. Get there and they said its in terrible shape, side mirror hanging off, and dents in back of car. Why keep that a secret when Im going to see it anyways in person! If you dont want to be looked as a crooked dealership, you might want to disclose everything upfront in the pictures.

Jack Rickard

★★★★★

a month ago

Joshua Frank at Hendricks provided great service. He kept me updated and was very honest about the work my car needed and didn’t need at this time. After purchasing a small piece for my vehicle from the parts department he even helped me install it on the driveway! The technician took great care of my car and completed the work very quickly as well. Overall Joshua and the team at Hendricks was very helpful and provided 5/5 service.

Matthew Candler

★★★★★

5 months ago

The service advisor Kyle and Hendricks VW team took really good care of me. I came in for 2 error codes, their diagnosis was spot on, they worked with my warranty company to cover the work and provided a loaner with a great stereo system. The service tech was very communicative and transparent. A great repair shop experience.

Dharma Punna

★★★★★

3 months ago

Allan from Hendrick Volkswagen was extremely helpful throughout the entire process. He guided me through selecting the right car, helped finalize a great offer, and made the financing process smooth and straightforward. I came in at 2 PM and was driving off in my new car by 6 PM. Great experience overall.