Hi-Tech Automotive

Cameron Gates

★★☆☆☆

6 months ago

Bottom line of this review: Clarify the cost of any recommended repairs before agreeing or be shocked when you pick up your vehicle. When the owner or shop manager called to let me know that they recommended an oil and air filter change after assessing my car, I asked how much the cost would be. The owner's response was "I am not sure. I am not in front of my computer." Which is sort of bizarre since he is quick to tell you they've been in business since 1987. I assume you would know how much an oil change is by now if you've been charging people for them for almost 40 years. And if you don't, then walk 10 feet to your computer and look it up. The shop isn't that big. Well, I unfortunately let it go, only to pick up my car and handed a bill for just under $500. Granted, it was a fully synthetic oil change. But charging $97 in labor and over $40 in parts for a cabin air filter that I've exchanged myself in 5 minutes for $10 is absurd in my opinion. I get it, everything's expensive now and you're a mechanic shop on South Congress likely paying plenty in rent or taxes, but the point of my review is this, don't purposefully hide your exorbitant prices from new customers even when they directly ask for them. If you visit them, I would recommend you get a formal detailed quote for their services before agreeing.

Ron Wentling

★★★★★

a year ago

Hi-Tech Automotive is truly the best automotive repair shop I have dealt with in my 45 years of automotive refurbished cars. They bring the knowledge knowing what the car needs are after putting it on the lift and a team of superb mechanics evaluate the repairs together. Awesome trustworthy group!

Mark Hellweg

★★★★★

6 months ago

I’ve been to many a repair shop over the years, and this one is among the best! I had the misfortune of experiencing a rare turbo failure on a diesel - quoted $11k at the first (reputable) shop. Hitech solved it for less than half with an after market new part with a warranty. Great communication through and through. I have found my Austin partners in car maintenance!

Patsy Davis

★★★★★

Edited 4 months ago

Honest dependable excellent auto knowledge!!!! I had taken my car two other places and was told there was nothing wrong with my car!!! HiTech had my car two days and made all the repairs!!!! I highly recommend them!!!! Nice people!!!!

Ruth Casarez

★★★★★

a month ago

Hi-Tech folks are always so helpful and friendly. They respond quickly and professionally to whatever automotive needs I may have. I highly recommend them.

david feuerstein

★★★★★

7 months ago

Been taking my 2012 Volvo here for service for several years. A friendly, capable repair shop with a neighborhood feel. I once came in with an issue with the door handle not engaging fully & they fixed it for no charge while I waited.

Madhavi Reese

★★★★★

8 months ago

If you are looking for an excellent automotive shop, look no further than Hi-Tech Automotive. I have been taking my BMW there for years and have only received the best service. They are speedy, thorough and never pushy. I trust the people of Hi Tech fully and highly recommend their business.

Kimberly Lewis

★☆☆☆☆

7 months ago

We asked for a brake check / oil change- no charge for the break check….but charged $420 for an oil change - tire rotation——-they told us our cabin/air filters are good- they “blew them” out and it cost $100! See itemized receipt-it shows it took a half an hour of labor to “blow by out” the air/cabin filter but cost less “labor” to do the whole oil change- math ain’t math in’. We are new to Austin and this place is dishonest - violates your trust and manipulates their customers-

Nicolette Miller

★★★★★

a year ago

Awesome experience! I decided to try this place after getting nowhere with the dealership, the reviews looked good, and they did not disappoint! They provided updates the entire time and my car came back looking and running better than ever! They even helped with insurance and made the whole process seamless. When I picked up my car, my family and I didn’t think twice, we dropped off another car right away. This is our go-to shop. Trustworthy, reliable, and on top of everything. Highly recommend!

Concelia Cappuccilli

★★★★★

a year ago

This place is amazing! I had taken my car here for yearly inspections many times, and they had always been so friendly and fast. I called them for a quote after receiving an outrageous quote from another shop in the neighborhood for some pretty simple maintenance. Hi Tech quoted me HALF of what the other shop did and had my car ready for pickup within three hours as promised. They even took the time to show me the old part and the brand of the new part used. I feel so relieved to know that I will never need to call around for service again as I know they will always provide the best quality work without price gouging. Thanks a bunch, Hi Tech team!

Carla Gomez

★★★★★

9 months ago

I had my coolant warning light come on and called this shop to see if they might be able to help. “Come on over,” they said on the phone. So we did and, on arrival, the gentleman at the front desk stopped what he was doing to head outside and check the car himself. He was quick, thorough, and honest in his evaluation—the opposite of my experience at any other auto shop.

mr VIPERS

★☆☆☆☆

Edited 8 months ago

WOW. I paid $3800 for a lot of work, and when I checked the replacement part VIN# on the invoice, I discovered that Hi Tech had sourced and installed a 170k-mile-old transmission in my truck. [No Hi Tech communication before the discovery, maybe they thought no one would check it?] Yes, the truck is old ~classic, but wow. That is a $2300 transmission service with a 170k-mile-old transmission. I'm thinking free from pick-your-part by the airport? Now, when I called them, the owner told me that the warranty is 12 months and 12k miles on the transmission. They will source and replace it with a different one if it breaks within 12 months. Does that include tow service back to Hi Tech? Is what I am thinking.. The owner thinks this is ok. My opinion: I don't want junk on my "old ass truck" as I'm rebuilding it with like-new parts. NO, I would have paid for a new or rebuilt one for the same money or close to it, no way would I select a 170k-mile-old transmission as a replacement. Insane. Maybe they were doing it because my sister doesn't know how to check, and they could take advantage of the situation? Or maybe bc my special needs nephew was with her, dropping it off. I was not involved in the transaction; my sister handled everything for me while I was traveling without my knowledge, and I only received the bill after everything was complete. Not sure what the logic is at Hi Tech, more like "Duh Tech". Response~7/18 MORE: The truck has been rebuilt, and the only remaining items are the engine and transmission. Yes, Nephew did a number on the truck, which is why it's in the shop (I've never seen damage like it is in the exhaust, radiator, transmission, water pump, fan, battery). Sister tried to do covert repairs as a way to fix it quickly. She knows nothing about car and truck repair. She chose the repair based on the expert's recommendation at the shop. THAT IS THE ISSUE. NO WAY WOULD ANYONE INSTALL AND RECOMMEND A 170K MILE pick your part. The transmission is free. Hi-Tech theft 100%. Shame on you.

Skylar

★★★★★

a year ago

I recently had my vehicle serviced at Hi Tech Automotive, and I couldn’t be more pleased with the experience! The team was professional, knowledgeable, and efficient. They took the time to explain what needed to be done and ensured everything was completed to a high standard. My car now runs smoothly, and the pricing was fair with no hidden costs. It’s rare to find a shop that combines great customer service with quality work, but Hi Tech Automotive does just that. I highly recommend them for any car repairs or maintenance needs!

Eddie T

★★★★★

8 months ago

There is something weird about such a small building/workshop. A person's brain can get crossed just wondering how they get any work done. But, I'm hooked. I started using Hi-Tech because my son is pleased with their care of his VW CC. Hi-Tech has done spark plugs and fluids and recently a complete brake job for my Prius. These guys and ladies are friendly, their work is quick and great, and that workshop is clean and humming with efficiency.

Angela Agresto

★★★★★

9 months ago

Purchased my Prius from High Tech and had the car for 5 years, always coming back for oil changes and maintenance. I was always taken care of, even given rentals for multi-day servies. This is my go-to dealer and highly recommend this family-owned business.

Scott Partlow

★★★★★

a year ago

I recently had the pleasure of visiting Hi Tech Automotive for some maintenance on my vehicle, and I must say, I was thoroughly impressed with the experience from start to finish. First and foremost, making an appointment was a breeze. It was so convenient and immediately set a positive tone for my visit. I was greeted by friendly staff members. Their warm demeanor and professionalism made me feel welcomed and reassured that my vehicle was in good hands. One of the most pleasant surprises of my visit was the pricing. Hi Tech Automotive offered competitive rates that were significantly lower than what I had encountered elsewhere. Not only did they provide top-notch service, but they also did so at a great value, which is something that I greatly appreciate as a customer. Overall, my experience at Hi Tech Automotive exceeded my expectations in every way. From the ease of making an appointment to the friendly staff and great pricing, they truly set the standard for automotive service. I highly recommend them to anyone in need of automotive maintenance or repairs.

Tara Welch

★★★★★

5 months ago

This is my second time here and it's the best! No BS, no upsales, amazing great people! They have me as a customer for life. : )