Google Reviews
Morris Southern
★★★★★
3 weeks ago
The staff was kind and courteous. I would say this has been the best car buying experience I’ve ever had. Kirk and Joe took care of us and at I’m pleased as I could possibly be.
Alejandra Lopez
★★
☆☆☆
3 weeks ago
Purchased our first used Mercedes from LRJ in November 2025, and unfortunately the experience has been very disappointing. During the sales process, my husband and I were assured that the vehicle had been fully inspected and was in good condition. We were specifically told the battery was good and that there were no issues such as leaks. The inspection report we received also did not list any battery or oil leak concerns, which gave us confidence in moving forward with the purchase. However, within two months of owning the vehicle we had to take it to a Mercedes dealership for an inspection, where they discovered an oil leak and that the battery needed replacement. After further review, we were informed these appear to be pre-existing issues. We attempted to contact LRJ by phone several times with no response, so we went to the dealership in person and spoke with Tyler. We asked for the matter to be escalated to management, hoping for some accountability or at least a partial credit toward the battery replacement given the circumstances. Unfortunately, the manager declined to offer any assistance. This was extremely disappointing, especially since we relied on the dealership’s inspection and representations when making the purchase. We expected better transparency and customer service from a dealership that presents itself as reliable. Based on this experience, I would not recommend doing business with this dealership and would strongly encourage future buyers to have any vehicle independently inspected before purchasing.
Aaron M
★★★★★
a month ago
Really great experience purchasing a 2026 Defender 130. JordanT was a great help and helped me weigh all the options. Great showroom and easy finance process.
Curt Mullins
★★★★★
a month ago
I just want to take a minute to thank Erin Gunn and Jaguar of Austin for an awesome car buying experience! Erin went above and beyond and made this the best car buying experience! I have dealt with a lot of dealerships and salespeople, and she by far, is the best saleswoman EVER! She did not waste outer time, she is extremely knowledgeable and understanding. I hope she has a long and prosperous career with Jaguar of Austin, she should be training people on how to be a great salesperson! Thank you Erin!
Nydia Glendenning
★★★★★
a month ago
Service representative is informative and communicates all issues and solutions for our vehicle. We have confidence with John and his recommendations to keep our vehicle in an excellent running capacity. He understands we are from out of town and does his diligence to recommend our service is efficient, addressing all concerns to avoid additional travels to Austin for service. John has always been available to discuss any matters which might arrive with our vehicle. We value his attentiveness to our calls. We have worked with John for several years involving 2 RR sports. We value his service which comprises the joy of owning our Range Rovers.
Finesse Haverly Allen
★★★★★
a month ago
Always phenomenal service. My service advisor, Tyler, is very knowledgable about my vehicle, and very down to earth, love when people I work with can take a joke. Everyone in the building treats me with respect and kindness, as it should be, but hard these days in a lot of places. I never feel rushed and I ask at least 10 questions about my car every time I'm there. They always have an answer and I learn a ton. I know they would love to sell me an upgraded vehicle, and they try, but it never feels super sales-y. I was also offered a free car wash without a service appointment. That will get me to keep coming back every time. Love my RR, but love the service here even more.
David Vetter
★★★★★
3 months ago
Simply a phenomenal experience. Jenifer Ponamarev and Jennifer Ginder made this by far the best auto purchase adventure I've ever been through. Between their humor, and their attention to detail...I couldn't have been more satisfied.
lynne abbott
★★★★★
a month ago
Land Rover Austin is a cut above any other Land Rover dealer I have ever been to. John in the service department is a true professional. John always provides the most accurate solution for my cars needs and is quick to be in touch with any updates. Every single time I bring my car in for service, I know and trust that they are doing exactly what is needed and never more. Great team they have and everyone works together to help you out. No one likes bringing their car into the dealership for service but Land Rover Austin and John, in service, make it worthwhile.
April McDaniel
★★★★★
4 months ago
I recently purchased a used Audi from this dealership with Robert Walls as my sales guide. The car was perfect and so was the experience. I wanted to surprise my daughter and he made that happen (bow and balloons included). We have videos and pictures with happy tears and the whole experience was great. 100% recommend.
Amanda Andrews
★★★★★
a month ago
I had a great experience at Land Rover North Austin. Justen Green was a pleasure to work with. He was very helpful and made my car buying experience smooth and stress free. Excellent service from start to finish. I highly recommend!
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★★★★★
a month ago
I had an excellent experience at Austin Land Rover with John Sarantidis. He handled my windshield replacement and oil change with professionalism, efficiency, and great attention to detail. John communicated clearly throughout the process, ensured everything was completed correctly, and made the experience completely stress-free. The service team was friendly, knowledgeable, and accommodating, making the visit smooth and efficient. I highly recommend John Sarantidis and the Austin Land Rover service team for anyone needing reliable, high-quality service!
Christina C
★★★★★
a month ago
John delivered outstanding customer service throughout the entire process of repairing my car. He kept me informed at every step, ensuring I always knew what was happening and what to expect. His communication was consistent, clear, and reassuring. He conducted himself with professionalism and a genuinely positive attitude, making the experience smooth and stress‑free. John’s dedication to excellent service truly stood out.
Tommy Roberts
★★★★★
3 months ago
I highly recommend doing business with Land Rover Austin. Profession, seamless execution of a new Range Rover. Sale was easy, and the oversight by Dillon Harwood reminds me what customer service is all about!
Taja Ettienne
★★★★★
2 months ago
Everyone I have dealt with here was pleasant and helpful. I am strictly speaking to the service side as I have not purchased a car here. But the sales staff seem friendly. I have been in for 2 things thus far: oil change (granted they had all kinds of things listed, so be smart and do your own homework) and a battery replacement. The person I've always dealt with was Tyler and he is professional, kind, and thorough. The battery replacement was smooth and it was under warranty, no hassling or trying to get anything else added. I think they also gave me a new key fab battery, which was nice. The Uber drop off and pick up was such a welcomed touch of care. Excellent experience.
Misty Reid
★★★★★
a month ago
I had an exceptional experience working with Robert Walls at Land Rover Austin. He was a true gentleman throughout the entire process—knowledgeable, kind, and never pushy. Robert clearly knows what he’s doing and delivers outstanding customer service. What really set him apart was his responsiveness and dedication. He answered the phone on a Saturday night at 9:00 PM and again on Sunday to help us work through pricing details, which is well beyond what anyone would expect. I always felt supported, informed, and respected. I couldn’t have asked for a better experience and would highly recommend Robert to anyone looking for a seamless, professional, and genuinely pleasant car-buying process.
Natasya Ikbal Gilmore
★★★★★
a month ago
We have been very happy with our service at Land Rover since John has been taking care of us. He is reliable, straightforward, and in constant communication when we have our car in service. He listens to the issues at hand and does his best to address them in a timely and professional manner.
larry plotsky
★★★★★
2 months ago
Best car Service Manager ever- Billy - He got right in my car and we drove nearby Clarksville hill and Dale. It was not at all simple nor normal service. Billy listened intently to what I said was going on with my perception of different sounds and where they were coming from. Billy perceived 3 different sound types under the car- front and rear. He told me what he was hearing speaking openly. I thought this was going to be a long ordeal of testing step by step with 3 not usual sounds for repair of a Range Rover Sport mostly driven on highway and not a driver who pushes one’s car. I was expecting getting the car back and coming back in to the shop more than once to cure such sounds! I have had long term wonderful mechanics and great German cars only over my 68 years. I can very gladly say that -Billy- is Z BEST !!! -the most thoughtful and best diagnostics service mechanic manager and straight up Good guy! It was a good amount of work and the communication from Billy and getting the right mechanic and his interpretation shared with his mechanic made everything work. Thank you Billy and I want the head manager and owner of the Dealership to hear this please !!!
Rhonda Kramer
★★★★★
a month ago
My service advisor, John, always takes good care of me and my Jaguar. He listens to my concerns and makes sure the service techs address them all. He keeps me updated during the process as well. Wouldn’t take my vehicle anywhere else! Thanks for the great service!
Simply Home Inc.
★★★★★
10 months ago
I recently decided to consolidate my Lexus and Range Rover Sport into one new vehicle and had my sights set on the 2025 Range Rover Sport. After submitting an inquiry through the dealership’s website, Erin promptly reached out to me. She was flexible and accommodating with my schedule, which wasn’t the easiest, and I truly appreciated her patience and understanding. Erin struck the perfect balance—persistent without being pushy, and always stayed in touch without dropping the ball. Once I was able to come in for a test drive, she really listened to what I was looking for and helped me find exactly the right fit: the 2025 Range Rover Sport Plug-In Hybrid. During the negotiation process, Erin remained calm, professional, and transparent, even as the go-between. Ultimately, she helped secure a deal I was happy with. After the purchase, she continued to follow through and made sure everything the dealership had promised was delivered. When I returned for the “we owe” installation, the service department was equally friendly and professional, rounding out what was truly a great experience. I highly recommend working with Erin!
Roxanna Munoz
★
☆☆☆☆
a month ago
Worst experience, took my vehicle in last Thursday. I came from Midland and been given the run around about my vehicle being completed. From being short staffed to the part hasn't arrived, then that they have the part but again don't have it. Never given a concrete answer to when my vehicle would be completed. The apix cable is what was needed to changed. Missed a whole week of work just being on standby with no communication unless I'm messaging Tyler. Which he would forget to give me an update. And to add I wasn't provided a rental. Luckily my husband and I have a home here in Austin but I've been stuck at home with no vehicle. Communication was horrible and inaccurate. Worst experience ever.
