Lamb's Tire & Automotive

Alex Person

★☆☆☆☆

4 months ago

Took in my car to fix the check engine light, ac blowing hot, and a broken door handle. The guy was friendly, took notes of everything wrong. He comes back with a bill for $4,400. I told him I don’t have anymore than $1,200 at this point. He comes back with a quote to fix the door handle and engine light for $2,300. I ask “why so expensive?” He says the 20+yo Toyota Tacoma needs a charcoal canister which costs $1,200. I found the same part online for $150-180. I picked up the car the next day and they charged me $700 to put a door handle on (a $10 part I brought in that I’m sure they would have wanted hundreds for) add coolant to my broken AC (without actually fixing it), and “diagnosing” whatever they found. Maybe the labor costs are reasonable, but with expensive diagnostics before they fix anything and a parts guy who’s trying to rob you blind, I won’t be back unless I bring my own parts and even then may as well look for somewhere you get more value for money.

Shawn McIntyre

★★★★★

a month ago

Amazing service at Lambs. Discount tire up the street wanted to overcharge me, and Dylan Rivas took care of me and my car. Highly recommend this Lambs location for any car service needs!

Agustin Orozco-Petitto

★★★★☆

4 months ago

They were able to fix my tire and didn’t try to replace as it was reparable. They only didn’t get 5 stars because as they had a long queue they failed to call me to let me know the service would take an extra day before I called them asking. Overall, great service and would recommend.

A

★☆☆☆☆

a month ago

Dylan is very professional, knowledgeable, and have great customer service, but they charged $100 for a 1.5 mile tow after saying he'd charge $85, also charging $400/600 for a battery is insane. Go through your insurance instead for a tow and go to nearest AutoZone or walmart for a new battery. Will probably be less than half what they charge

Matthew Keagy

★★★★★

2 months ago

Lambs did a great job repairing my truck. They were very responsive and very attentive when it came to my warranty and helping me and let me know what was going on. I’ll give my A+ thank you Lambs.

Edward McGhee Jr

★★★★★

3 months ago

Stopped in to get an oil change and received the best service! Dylan was super helpful and explained any findings during the service along with the recommendations! Everyone there I interacted with was friendly, so that was plus! This will be new service place for my car! ⭐️⭐️⭐️⭐️

Cara de Koning

★★★★★

3 months ago

Dylan is so helpful and thorough! He answers the phone and is at the front desk and was just so easy and great to work with! He helped us get a pre-purchase check on a used vehicle and made us feel very at home being first time buyers.

Matthew Hockley

★★★★★

a month ago

Amazing experience. Chris and Dylan, as well as their team, were the best. Fair price with a quick turnaround, as well as providing me with education on the issues. The best!

Rebecca Taylor

★★★★★

5 months ago

Beth and all the gentlemen were amazing. Super helpful, informative and willing to go out of their way to provide amazing service. Seems like they have an amazing team that works together not only to help customers but coworkers also. Very happy with work and the price for services! I live in San Antonio but love them so much I am willing to have all my work done in Austin ❤️

Dondi Aguirre

★★★★★

5 months ago

A true gem of a car shop!!! I went to Lambs after having a bad experience at another car shop. The Lambs mechanics found the root cause of the issue my car was having. When I got there the mechanics in the garage ran their inspection and then brought me out and showed me what the previous car shop had missed. The experience was more than extraordinary. From the 1st time I spoke to Dillion on the phone he was clear about what the process would be for taking my car to them. He kept me updated through out the repair regarding when parts would arrive and when they did to estimated time of when my car would be ready for the road. The shop manager Chris was very kind and empathetic to my situation. We talked about our Dogs and just being there in the shop and seeing how the staff treated other costumers, just brought a warming genuine experience. Chris gave me a quote for repairs and worked with me on a really fair price. There are places that you can tell try and pull that nickel and dime BS and I felt safe with my wallet at Lambs. A true and genuine hospitable car repair shop experience I have never had. I will always go to them now for my car needs even if its just a simple oil change. I wish I knew about them a long time ago. Laina and I can now get back to our road trip adventures. Thank you to the lambs team at 5001B  HWY 290 W,

Allison Minier

★☆☆☆☆

2 months ago

This place used to be my favorite back when Phillip was there. They were honest and trustworthy and I didn't trust anyone else to work on my Pontiac Vibe. Went there for an oil change last week and there's a whole new staff and they're price gouging for an oil change. If anyone has Phillip's contact info please let me know. Phillip, if you see this, you're the best and I miss you.

Jordan Power

★☆☆☆☆

Edited a month ago

Went in for a minor repair. Just needed a new thermostat for my radiator and they were going to charge me over 700 dollars. Surrounding places quoted me at 250-300 dollars. They also charge an excessive diagnostics fee so they fleeced me regardless. Edit: they keep trying to gaslight me it’s a standard rate to charge over 700 to replace an eleven dollar part that I (not a mechanic) could replace in under 2 hours but I don’t have the the tools

Justin Macmahan

★☆☆☆☆

3 months ago

At 4 PM I called and asked if they were available to do an oil change if I came in right away, and they said yes. I brought the car in 5 minutes later, and they promptly got me the paperwork and took the key. I was told they would pull it in right after another car backed out, and the nice woman at the front suggested a shopping center I could go kill some time in. About an hour later I returned, and my car was still sitting in the lot. I was told they would get to it soon, but there were a few other cars in front of me. I had to be somewhere at 6 PM, which is why I called even though an oil change takes just 30-45 minutes. They said I’d need to pick up the key right at 6 when they close. I asked if they could at least guarantee 5:50 and they said no. This was exactly the outcome I could not afford or my time would be completely wasted. I took my key back and now I’ll have to start all over the next day (with a different company). To say “yes we can take you right now” when the reality is that you’ll be trying to squeeze it in before closing is so incredibly frustrating. Everyone was friendly that I interacted with, but I can’t support a place that will lie to you to get your business. I understand wanting to get more customers, but people have schedules and lives. You can’t just screw them over with a lie to try and get another sale. It’s a shame because I just moved here and this is my local shop so I would’ve given them a lot of business.

Sharmon Bailey

★★★★★

3 weeks ago

Thank you to the fine people at Lamb’s Tire & Automotive. Dylan helped analyze the status of my car and proceeded to see that the work was performed properly. He kept me updated on the status of the work and even stayed late to complete the task. I highly recommend Lamb’s service and products.

Anthony Dalton

★★★★☆

3 months ago

Dylan was very courteous and attentive. I feel that I got an honest evaluation of my car's needs, but the pricing is extremely high. My only complaint is that my oil change took 2 hours to do, even with a scheduled appointment . I appreciate the thoroughness if the work and understand that takes time. However, I ended up being late for work. It would have been good to have gotten a time estimate up front

Kelly DeLeon

★★★★★

3 weeks ago

I was visiting my Daughter in Austin over the weekend and while headed back to Houston, I heard a loud sound under my engine so I pulled into Lamb's T&A on a mid-Monday morning and was greeted with smiles and kindness. Dylan, Chris & Team repaired my skid plate that was dragging and also took the time to inspect my vehicle while it was in the bay. They also took the time to show me a couple issues that require attention ASAP. I made it back to Houston safely and cannot recommend this Lamb's location enough!!

Jimmy Laurenti

★★★★★

a month ago

Excellent service by this team, especially Dylan. Communication and service could not have been better. One of the best experiences I’ve had at a shop. Stayed after closing for a whole hour to ensure we got our car back and ordered and uber for us to get to Lambs. Easily could have pushed it until the next day but went above and beyond to complete the service. Had a break booster replaced on a 2018 Jeep. Dylan was excellent to work with, providing continuous updates. 10/10