Austin Subaru

Linda Berretta

★★★★★

2 months ago

I always like to leave credit when credit is due, in this case, it's for my sales consultant, Bailey Hendrick. Truthfully, the reason why I stayed at Austin Subaru was because of him. I found him to be extremely competent in all aspects. He was very accurate to all of my needs in finding the right car. He is extremely reliable, personable, sincere, and always got right back to me. Even after I bought my car, he told me anything I need or any questions I have to still always feel free to reach out to him, and this held truth 100%!! I would highly recommend Bailey to fulfill all of your needs when you are searching for a car at Austin, Subaru!! Thank you Bailey!!!!! 5⭐️

Anakin Timbrook

★★★★★

8 months ago

Austin Subaru was quite amazing. It is a highly organized business that runs like a well oiled machine. I pulled up and Emilio was on the spot with a warm, friendly, professional greeting and service info. I met one of the mechanics/service providers, Anthony, who was very personable and genuine. I could tell how much he enjoyed working for this car dealership. Colton then helped me out, letting me know every step that was to follow. He was efficient, professional, and beyond courteous. I got a chance to say hello to Rosa, who was also really terrific. The barista was kind and skilled at making the perfect strawberry lemonade in the Continental Cafe' that is inside the office area. Such a great touch! The slight coffee aroma made it feel almost like home. For real.The lounge area is tastefully decorated and with plenty of space. ...(I'm sorry I didn't get the barista's name!) The pricing is reasonable, the dealership is clean and comfortable, an all around a class act, especially the staff. Great experience!!!!!!!

Kristal Timmerman

★★★★★

a month ago

First time visiting from out of town. Anthony Ragland was very helpful even though he knew we were not prepared to purchase. He took his time to explain options and answer questions. He allowed us to test drive several vehicles. We never felt rushed. We recommend him if you need a thoughtful buying experience. Once we are ready to buy, he will be at the top of our list.

Lindsey Robinson

★★★★★

2 months ago

Purchased a 2025 Subaru Outback from this Subaru dealership (1/19/26) and had a fantastic experience. We worked with Alfonso Garcia, who was incredible. He guided us through the whole process - met with us for test drives, explained trade-in stuff, worked out financing, and helped us find the right car for our lifestyle. We never felt pressured or intimidated by the car-buying process. We are very happy with the value we got for our trade-in and for the new car we purchased. Highly recommend. Also the complimentary café was nice for a cup of coffee or sparkling water while you wait.

Adrienne Morris

★★★★★

3 months ago

I always have a great time at Subaru! There are free snacks and a quiet work space to work while your car is being serviced! I came in for both regular maintenance service. I let them know one of my tires had a slow leak. Subaru fully replaced my tire due to a nail in the tire. The warranty Subaru recommended I buy back when I first got the car fully paid for all the work done. It was so easy and seamless as a customer. Subaru has very good staff and is very good company!

Forrest Lennon

★★★★★

3 months ago

All of the people were professional, nice, and Helpful. The only drawback was I had a 9:20AM appointment and it took 2 hours to complete an 24k/2 year service. Hopefully next time, they will not be so behind on there appointments. The work was impeccable.

Eden Lewis

★★★★★

a month ago

Exceptional service and customer service from the entire team at Austin Subaru! Mark, Rachel, & Jett helped me out from start to finish. Really nice people and they were so patient in helping explain things that went right over my head with kindness. My car is a DREAM. I’m so happy. Thank you Austin Subaru ❤️😊

Adrian Dickerson

★★★★★

3 weeks ago

Best car dealership and service provider in Austin. Special thanks to Delane Sheppard for helping us buy our Outback after our lease. He gave me a loaner while the team cleaned and serviced the car. He was awesome, and hopefully he'll let me test-drive a WRX sometime.

Hunza Butool

★★★★★

a month ago

Syed & Hunza - I can’t say enough great things about my experience with Jacob Mathew’s at Subaru for car service. They don’t only take care of clients from new sale but if you are going for service as well they treat your concerns with the most utter respect. From the very moment he answered the phone, he took complete initiative and made me feel supported during what started as a hectic and stressful morning on my way to work. I had called for a quick check to make sure my car was safe to travel and to address a sensor issue. What stood out wasn’t just that he helped resolve the problem — it was the way he handled everything from start to finish. Jacob reassured me immediately, walked me through what to expect, and maintained that same calm, professional, and genuinely caring attitude from the moment I arrived to drop off the car all the way through to farewell. It wasn’t just a “quick fix.” It was his reassurance, communication, and amazing hospitality that truly made the difference. In an unexpected and overwhelming moment, he turned the entire experience into something smooth and soothing. I felt safe, heard, and genuinely cared for — and that means everything. Because of Jacob, we’re already planning to purchase a second car to be checked out soon. I’ve even shared our experience with other family members. That level of trust and confidence doesn’t come easily — it was earned entirely through his professionalism and heart. Thank you, Jacob, from the bottom of my heart. You turned a stressful morning into a memorable experience, and I’m incredibly grateful.

Desiree Esselman

★★★★★

3 weeks ago

Even though car maintenance kinda sucks, I love coming here. I’ve had my Subaru for almost 5 years and during that time I’ve had great experiences with the maintenance team. Yesterday, I worked with a rep named Rosa, and she helped me thoroughly understand the items recommended for my car, which were needed and which could wait a bit of time to better fit in my budget. I felt at ease talking to her and she was not trying to be overly sales-y. I told her about a past conversation I had with a rep about the fee for an alignment being waived. She worked with her manager after seeing the notes in my account to get that waived and it absolutely made my day. It’s stuff like that (and the free cafe drinks) that make me want to continue coming back here. I know they are taking good care of my car and I feel respected while there. Thank you Subaru!!!!

Kiel Schmidt

★★★★★

a month ago

After a long search for a new car for my wife, we found a vehicle that met her criteria at Austin Subaru. Our salesperson, Sean Knox, was great to work with from the start. We actually showed up a couple of days after the vehicle was taken in, before it had gone through inspections. They moved quickly to get it ready and made sure we had transportation in the meantime, which made the process much easier for us. We were able to work out a deal that felt fair and straightforward, and the dealership did a great job making sure everything was ready before we took the car home. Shortly after we took possession, the check engine light came on. We contacted the dealership and they immediately had us bring it in and set us up with a loaner. The issue turned out to be minor, but they handled it quickly and without any hassle. We had not had the best experience here in the past, so the level of care and communication this time around was refreshing. Both the sales and service teams were easy to work with and took good care of us. I would absolutely recommend Sean Knox and Austin Subaru. Thanks to Sean and the whole team!

Joshua Jack

★★★★★

a month ago

I LOVE Austin Subaru! They provide the best service I’ve ever experienced at a dealership. Staff is super kind and helpful. Work is always completed correctly and fairly priced. I love the cafe and they give Lyft rides while the car is being worked on. I really don’t know how they do such an amazing job!

Rick Perkins

★★★★★

2 months ago

Totalled my Honda. New Year 🎉 Day. Happy New Year 🎉!! I live across the street from Austin Subaru, went over and met Hunter Cash, a kind, personable young salesman. He listened to me and I told him my range of costs for a used car. He had a few. When I saw the very Cool Impreza hatchback, I said, "I wanna drive that one!" It handled very responsively. Very enjoyable. My banker helped me shift money around ( I'm retired, limited income). All the finance folks were superb. Calmed my nerves. When they called me to say it's detailed and ready to go, I ran over there! It looks like a brand New Uber inside. Immaculate. I might even start Uber now that I have a gorgeous car! While waiting in the Brake Pad lounge, I asked several folks how the service is after the sales. Every one of them praised the great fast efficient Customer Service, to get you back on the roads again. I'm heading to Albequerque, NM now, then on to California Oregon and Washington state. Vancouver BC, if I can make it! The rear seats fold flat for roomy sleeping. Perfect. Nothing but Huge Thanks & Praise to the great folks at Austin Subaru! ( 2 of my neighbors looked it over and they want one now)

Sheree Gregory

★★★★★

3 weeks ago

The people who work here are friendly and welcoming. The showroom was beautiful and clean. The whole process was very smooth. Hunter helped me but my car and was excellent! He was there to take my calls and answer any questions I had. He was very communicative and knowledgeable and was a big help. He made the process actually feel enjoyable and like I had someone there looking out for me

Kevin Smith

★★★★★

a month ago

Went on a Saturday with an appointment. Doug was phenomenal to work with. He was straight forward, zero bs and had a great sense of humor. The dealership had a very pleasant feel to it. Everybody seemed to enjoying themselves and not stressed out. Front desk was pleasant, attentive to my arrival. The men's room was freaking immaculate in the middle of the afternoon on probably the busiest day of the week. Clean bathrooms are my thing. This one was faultless. So, back to Doug (Medford). The car I bought was used, it was a great value, and Doug made sure it was absolutely ready to go for me. He's tech savvy too. Kept me up to date via text and everything! I would like Doug to win the Annual Cruise to Puert Vallarta this year for Top Sales, so please be sure to ask for him. Jokes aside Doug was a real pleasure to work with. 10/10 would buy my next car from him.

kathy janssen

★★★★★

2 months ago

We just purchased a new Subaru from Austin Subaru and this was the most pleasant experience we have ever had purchasing a vehicle. The whole experience from start to finish was perfect. Our salesman was Dylyan and he was knowledgeable and helpful. No high pressure sales tactics and listened to what we wanted. The waiting area was exceptionally clean and well stocked with snacks, coffees made to order, and drinks. All complimentary. I would highly recommend this dealership for anyone looking for a Subaru!

Austin Petersen

★★★★★

a month ago

This dealership made buying my new car much easier and far less stressful than any other dealership I've dealt with in the past. Alfonso was extremely helpful and patient. They were able to not only find the right car for me but were able to answer every question I had. There was no pressure to make a purchase but together we able to find the perfect car for me and I have no complaints. I love my new car and will definitely be recommending Austin Subaru to anyone I know that needs a new car. 10/10