Caliber Collision

lynne abbott

★★★★★

2 months ago

Amazing job! Jacob gave me daily updates on my cars progress They were quick and efficient with the parts being ordered and the end result was perfect. Great job!

Nidia Thies

★★★★★

a month ago

Wonderful experience overall and so happy I went with Caliber! Thank you, Alvaro and his team for helping repair my vehicle and making it look as good as new.

Melinda Arias

★★★★★

7 months ago

I haven’t gotten my car back yet but I feel confident that the job will be done correctly. Billy has provided stellar customer service. He is very professional and has kept me up to date with the progress. I highly recommend taking your car to Caliber Collision on South Lamar! And thank you to Billy for having a great work ethic. It’s truly appreciated and did not go unnoticed. ⭐️⭐️⭐️⭐️⭐️

Jamie

★☆☆☆☆

5 months ago

I am reporting a bad experience with the service advisor Alvaro Espinoza. I got a car accident, and I chose Caliber Collision at South Lamar to get an estimate first. When met with Alvaro Espinoza, his first question was: Do you plan to repair? I told him it'll depend on your estimation on what kind of damage it has. If there are some damages inside, then I'll definitely repair it; If just some scratches outside, then I probably won't repair it. He explained to me, you won't charge any dollars, the insurance company will 100% pay for it. I said I know. He said, if you decide to repair it then I'll open it and estimate it. If not, then I'll just do an estimate on the scratches outside. I said, ok, you can just do an estimate on the scratches outside. Then he used his cell phone and took a few pictures of the vehicle's outside. After that, I waited and waited and waited for the estimate. Several weeks later, I still didn't receive anything. So, I called the insurance company asking about the estimate. The insurance company told me they never received any estimate from Caliber Collision. Then they called Caliber Collision and confirmed that they never submitted any estimates, and Caliber Collision doesn't keep any records of my estimates. I was very angry because Caliber Collision at S Lamar not only wasted me time to meet with Alvaro Espinoza, and they wasted me several weeks on a no-result waiting. That's all because of the service advisor Alvaro Espinoza. He just wanted a repair, if you might not do a repair, he would not do an estimate for you, WITHOUT notifying you, just have you wait and wait and wait! He is so unprofessional! Will Never Ever come to this body shop again!

Mario Gaitan

★★★★★

a month ago

I was treated good and had a good experience with my technician. I was updated regularly. I was notified late in day when my vehicle was ready. It was too late to pickup my car. I had to wait over weekend to pickup my car! That was not good for me.

Parniyan Rahbar baghery

★☆☆☆☆

4 months ago

PLEASE AVOID THIS PLACE! I took my car here for repairs and the communication was very poor. Every time we called there was no answer or no call back. When they finally told us the car was ready for pickup we asked several times if there was any balance due. The front desk said no and even gave us written papers that showed a zero balance. More than a month later after my insurance claim was already closed they contacted us saying we owed seven hundred dollars. When we asked why we were given documents that showed zero they said it was only an assumption. How operating a business based on assumption??? Literally 2 different things when my claim was open and when closed. At first $0 then $700 after a month. This experience felt unprofessional confusing and stressful. Please be careful and take your business somewhere honest and reliable.

Kristen Huff

★★★★★

4 months ago

I was in Austin, Texas visiting family in early November 2025 when I got a flat tire. I was near Caliber Collision on S. Lamar so I walked down to their facility and asked for help in the front office. The receptionist went to the back and found two gentlemen who were more than happy to help. They got me back on the road in no time and refused to take any payment for their services. I was ecstatic to be able to meet my son for lunch as scheduled. It's hard to find people in this world who are knowledgeable and eager to help out in a pinch. Hats off to you Caliber and thank you!!!

Taryn Hernandez

★★★★★

3 months ago

Alvaro Espinoza was amazing! Hands down best service I’ve had during a repair. He was warm and friendly, detailed in his inspection and honest in his word. He went above and beyond to check on another issue from another repair at another caliber. He did everything he could to expedite the repair and I’m very thankful. He’s a great one to hold on to!

John W Cates

★★★★★

2 months ago

Very happy with Caliber repairs. Looks like a new car. Jacob Garcia was great updating me almost daily. Seamless coordination with Enterprise with pickup and return at Caliber saving me a lot of time. Would highly recommend Caliber on S. Lamar.

Jesse Ayala

★★★★★

3 months ago

Caliber Collision did an outstanding job repairing my truck. The quality of the work exceeded my expectations, and the entire process was smooth from start to finish. A special thank you to Jaden, the service representative, who was professional, responsive, and kept me informed every step of the way. Jaden made the experience stress-free and truly went above and beyond. I highly recommend this location to anyone needing body work.

Ciera Perez

★★★★★

4 months ago

I had a great experience with Caliber Collision. The repair process was smooth, and the quality of the work was excellent. Jacob was amazing throughout the entire process—he kept me updated regularly on the status of my repairs and made sure I understood every step. His communication and professionalism made a stressful situation much easier. I truly appreciate his help and highly recommend Caliber Collision for their outstanding service.

Ben

★★★★★

a month ago

Jaden and Al did a great job, explained everything to me beforehand and Jaden kept me much in loop by communicating where my car was at in the process. Also, very flexible with my busy schedule as well. Got my car back and it looked even better than before the accident! Highly recommend

Eric Garcia

★★★★★

2 months ago

I had a great experience with Caliber Collision. I worked directly with Damien, and he was incredibly communicative throughout the entire process, providing regular updates and always taking the time to answer any questions I had. He gave me an estimate for when my car would be ready, and it actually ended up being finished sooner than expected, which I was extremely happy and grateful for. The work was done beautifully, and the whole experience was smooth and stress-free. Whether you’re dealing with minor or major damage, I would absolutely recommend coming here. They did an amazing job.

Ben Fouse

★★★★★

8 months ago

Excellent customer service. They communicated updates throughout the entire process. My repair was done earlier than expected and the repair made it look brand new again in every aspect and detail. They detailed my car before returning and helped coordinate the return and delivery of my rental car. Can’t say enough good things. Before and after photos below.

Corey Hall

★★★★★

a month ago

Jacob and his team at Caliber have been a tremendous help to me twice with body and paint work. Jacob kept me up to date throughout, was transparent about all aspects of the work, and took the initiative to re-touch some paint work before releasing the vehicle back to me because it was not up to his personal standards. I won't hesitate to come back in the future if there's ever a need.

John J

★★★★★

a month ago

Jacob H was fantastic to work with! Updated consistently along the repair of my vehicle smooth drop off and pick up. Just picked up my vehicle today the body and exterior look great still got some driving to do to make sure all is well but as of now thank you Jacob!

Kristine Tran

★★★★★

3 months ago

Just visited to have my Subaru fixed due to damage from a tornado in Forth Worth. Can’t believe I’m writing that. Jacob was extremely professional, kind, efficient, and effective. I feel like I’m in good hands and will report back when my car is fixed. Shout out to Geico for their customer service !