About Business
For professional Car Repair care in Austin, TX, Austin, look no further than Austin Auto Repair. Their team excels at delivering top-tier results for Auto repair shop, Auto air conditioning service, Auto electrical service and related Car Repair needs. Their customer-centric approach has earned them a 4.8/5 rating based on 68 pieces of feedback. They have become an integral part of the Austin, TX community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Austin, Austin Auto Repair is ready to assist with your next project or repair.
Google Reviews
Matthew Myers
★
☆☆☆☆
a year ago
Been a loyal customer & brought a couple different cars to them, but noticed the past couple of times they would misdiagnose an issue then want to charge me again to fix what they should have fixed the first time. Most recent visit I was hearing a clunking noise from my suspension and rattling noise. I thought it might be bad sway bar bushings. They “diagnosed” and said yeah most likely bad sway bar bushings, then told me the rattling noise was from the catalytic converter brackets coming off because of rust and needed to be welded. Proceed to charge me $700 just to weld the brackets back on. Turns out none of that was actually the cause of the noise & a reputable muffler shop told me they way over charged for a weld, and that it didn’t even look like anything was welded. Despite this I took it back in because I was still hearing the clunking noise & felt like they needed to fix it since they miss the mark. Then the guys tell me oh it’s actually the lower control arms, & now they want to charge me an additional $2100 for parts & labor on the control arms?!!! I said hell no! First you misdiagnosed the issue now you want to charge me even more? Screw that! I took it to this place called AutoTek, they do their diagnostic and turns out some bushings needed to be greased and some parts weren’t torqued to spec. They greased & torqued to spec and wouldn’t you know it, no more clunky noise. They said there was nothing wrong with the control arms. So had I had trusted Austin Auto & had the control arms replaced they would have screwed me out even more money! I sent them an email about all of this because I wanted something in writing, but never heard back. Unless you know exactly what’s wrong with your car I wouldn’t trust their diagnostic process. I thought they were honest auto shop, but I don’t anymore. Definitely won’t be back ever again.
Breda Arredondo
★★★★★
a year ago
Honest shop with good pricing. Gary is kind and trustworthy. After service we had to make sure the coolant wasn't still leaking and Gary had me come back twice at no charge to double check everything was working correctly.
Wes Hayslip
★★★★★
8 months ago
Came here for a minor repair. Everyone I spoke to was very friendly and welcoming. They knocked it out like it was nothing! The price of the repair was more than fair.
Kirk Steele
★★★★★
6 years ago
Gary and his team are great! They're honest and I can trust them. I've price shopped them against several competitors and they've always come out with the best deal. We take both of our cars there and have never had any problems.
John Westfall
★★★★★
2 years ago
Took my Silverado in for an oil change and some weird thumping that happened whenever I stopped. Stephen was awesome, and incredibly knowledgeable. he handled all the maintenance and repair very quickly and the only mechanic I'll see from now on. Prices were fair and turn around time was very quick
Zackarias Martin
★★★★★
4 years ago
I had some major issues with our Toyota minivan and (once again), Gary and his crew did an EXCELLENT job on fixing it perfectly with a very reasonable cost (for how much work they did!). It was not an easy fix, but they were quick, got it done and back on the road for my wife/kids to use for work/school/etc. I value Gary and his staff HIGHLY as they are HONEST and very very helpful! Even the main mechanic that fixed our radiator issue, also helped and fixed the engine guard (heat shield?) and put it back into place for me when I mentioned it. It had lost a bolt or something and kind of fallen off to the side (about a year ago) and he quickly fixed it/put it back together quickly...for free! We have been going to Gary's shop for years and will CONTINUE to go to him and his people. We can't thank them enough for all they have done.
Kris Foster
★★★★★
13 years ago
These guys have been awesome. Any time I've talked to someone on the phone, they have been professional and clear. Their concern is for a well running car and happy customers. Their pledge to accurately & honestly diagnosis & repair your vehicle has been up held with my 2 cars that I have brought in. Once I had assumed my car was in very bad condition and informed James about the problem, they checked the parts I thought to be the problem, and came back with a much lower cost because the part in question was fine, and another part much easier to fix but associated with the original part was the problem.
Kirk Dorius
★★★★★
8 years ago
As a car guy, I have trusted Gary and his team with my family’s cars and safety for almost ten years, including new gas lines and brakes on my classic car.
Leon Teague
★★★★★
6 years ago
I have a 2007 Honda Ridgeline and needed some repair work done before I return to Alaska for the summer. Gary and Andy are awesome. The work was done completely. I am very satisfied. They are very honest and fair priced. Next year when I return from Alaska, I will differently use these guys for any repairs that I need. Thanks for the great experience. Leon
Andrew Rossman
★★★★★
7 years ago
My truck broke down the other day across town from where my typical shop is. I look these guys up and followed the great reviews to them. The reviews definitely hold true. Austin Auto Repair is fair, fast, and very communicative. I will be coming back!
Leah
★★★★★
11 years ago
I will never take my car anywhere else! Gary is always respectful and straightforward about what work needs to be done and what we should watch, but can wait on a bit. We only have the one car, so getting it worked on can put us in a bind at times, but he's great about working us in to a busy schedule with minimal disruption of our lives. Jarrett is an excellent and efficient mechanic and we always feel welcome and comfortable - even when I have a carload of kids with me. Pricing is fair and questions are always answered patiently and expertly.
Casey Leadem
★★★★★
5 years ago
Gary and his team are fantastic. Brought an old Cobalt in for some front end work which was completed in a timely manner and at a great price. Support a small business and check this place out. You won’t regret it.
Cassie Abbott
★★★★★
6 years ago
They are honest and kind. Came in with a family members car (she doesn’t live in town) and they were able to get the fix done in time for her scheduled departure. We had to come back for one more quick trip and they were great to work with!
Nathan Smalley
★★★★★
3 years ago
Austin Auto Repair operates with complete care and integrity. They’ve repaired two of our vehicles. On each repair occasion, the mechanics plainly explained their diagnosis and offered clear solutions at reasonable price points. And when our SUV started squealing on start-up far outside of a formal repair need, they addressed it for free. We will be lifelong customers of Austin Auto Repair.
City Farm Austin
★★★★★
7 years ago
Fabulous place. Fair pricing. My most valued service with them is their honesty. As a woman, I have learned I never have to worry about them taking advantage of me because of my lack of car knowledge. If they are super busy and can't get you right in, they are worth the wait.
Bryan Burke Realtor
★★★★★
10 years ago
I take all of our cars here. Hard to find someone to trust with your car when you are clueless (like me) on how cars work and how much repairs cost. Gary and his team provide great service and super fair prices.
Thom Ray
★★
☆☆☆
6 years ago
My vehicle sat for 5 weeks for a 3 to 4 hour brake job. It's a unique custom made 4WD E350 van, however the brakes are straight forward and easy to work on. The first week and a half was spent waiting on rotors to arrive from CA. A couple of rain day delays, however, it sat for 3 weeks with my replacement rotors sitting inside my vehicle. The owner had his mechanics work on other vehicles that we're dropped off after mine. I would suggest everyone to look elsewhere of they expect prompt servicing.
adrian fowler
★★★★★
Edited 3 months ago
We have used Austin Auto Repair for the last five years, taking care of our company vehicles and also my families personal vehicles. Work and communication has always been good and the great thing is that I know I can trust Gary!
Ted Finch
★★★★★
5 years ago
This is actually my second review (reviewed them years ago). This location is 20 minutes from my house, so I go to a few local places for simple work. But for anything expensive, I only go here. First, his prices are usually one of the lowest (usually by about 10% or so--sometimes a LOT less). On one job for air conditioning he was about 80% less--since he properly diagnosed it was just a solenoid (not the entire compressor, etc. like was pitched from another place). He also doesn't throw in $30-50 in mysterious shop fees. He will also shop around for the best options (OEM, re-built, new but not OEM), which often save--and he'll tell you which he recommends. Second, he is thorough and calls in anything else he finds and makes recommendations that can save you a lot of money. And, I always TRUST his advice. He is not the fastest (since he is usually packed), but he usually keeps you appraised of the workload and can schedule you in to reduce downtime.
Julie Winter
★★★★★
2 years ago
These guys were incredibly patient and helpful when I discovered that issues with my car would all be covered under warranty. Gary is great with communication.
