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About Business
Residents of Arlington, TX, Grand Prairie have long trusted Hiley Volkswagen Service & Parts for their expert Car Repair needs. Whether you need assistance with Auto repair shop, Auto parts store, Auto tune up service or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 3.9/5 rating with 22 reviews. Throughout Grand Prairie, and particularly in Arlington, TX, Hiley Volkswagen Service & Parts is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Hiley Volkswagen Service & Parts for any Car Repair inquiries or to schedule a visit to their Arlington, TX facility.
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Google Reviews
Harsh Desai
★☆☆☆☆ I am also extremely disappointed with this dealer service center. We bought brand new VW Tiguan from them back in July and went for first service for simple oil change but who knew they didn’t even do the job properly. As you can see the attached pic the oil level is low and service date was on 11/2025. I don’t recommend anyone going to this, especially if they can’t even do a simple oil change on brand new vehicle.
Lindsey Stiles
★☆☆☆☆ I’m extremely disappointed with the service I received. I brought my vehicle in for a shifter module issue, and was told a penny was the cause—so the repair wasn’t covered under warranty. No penny was ever shown in the 360 inspection video. The issue returned, and it turned out to be a wiring fault, which was covered. That means I paid out of pocket for something that should have been handled under warranty from the start. My car had to go back twice, communication was terrible, trim around shifter was damaged during the first repair, and I was promised a refund by the service manager. After weeks of follow-up and being ignored, I was finally told the refund couldn’t be done. This whole experience has been unprofessional and frustrating. I will not be returning and will be reporting this to the Better Business Bureau.
Dawn Richerson
★★☆☆☆ I had an appointment at 11:15. I dropped my car off at 10:45. At 4:00, I had to contact the service department just to get an update on my car. My car was ready after 6:00. The lack of respect of the time of people who don’t wait at the dealership is ridiculous. In no world should it take 7 hours to do an oil change and tire rotation if an appointment has been scheduled.
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