About Business
Residents of Arlington, TX, Grand Prairie have long trusted Hiley Volkswagen Service & Parts for their expert Car Repair needs. Whether you need assistance with Auto repair shop, Auto parts store, Auto tune up service or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 3.9/5 rating with 22 reviews. Throughout Grand Prairie, and particularly in Arlington, TX, Hiley Volkswagen Service & Parts is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Hiley Volkswagen Service & Parts for any Car Repair inquiries or to schedule a visit to their Arlington, TX facility.
Google Reviews
jose martinez
★★
☆☆☆
2 years ago
No atienden vien al cliente estoy desepcionado de la marca tan buena el servicio al cliente es pedimo
Kayla Slater
★
☆☆☆☆
2 weeks ago
Highly disappointed. I always bring my car here . They never have loaners and claim u have to schedule 2 weeks in advance which is not specified when you make an appointment online . They offered me to come back in 2 weeks just to get a loaner when I was already at the dealership. This makes me want to trade my car in to somewhere else that appreciates their customers.
Clifton Fisher
★★★★★
2 years ago
Customer service there is GREAT!!!!
arthur cast
★★★★★
2 years ago
Best service in the business, especially Mo!!
Shaylene Nichols
★
☆☆☆☆
3 years ago
The slowest for an oil change, plan on taking a picnic.
Chickenifp
★★★
☆☆
a year ago
😊
Marvin Clayton
★★★★★
7 months ago
Nice quiet place
taffany Gardner
★★★★★
3 years ago
Thank you Mo & Hiley Volkswagen, for excellent customer service!
Wanda Gutierrez
★★★★★
2 years ago
Always a wonderful experience, and a big thank you to Mo Quaddura a great asset to the company 😊
Leo Martinez
★
☆☆☆☆
3 years ago
,service department they like to call and lie to the your extended warranty if you don't do the repairs with them
Gene Randolph
★★★★★
2 years ago
Mo, my service advisor, was great. I will be back when my car n eeds help again.
Ira Shackelford
★★★★★
3 years ago
Hiley VW has friendly staff and competent technicians, I’ve had great luck with them so far, and plan to continue coming here for parts and service on my Volkswagen products!
Viper Love
★
☆☆☆☆
a year ago
Worst experience. I just had a question about fuses and relays and I felt like he didn’t know anything he just wanted to get me checked in and move things along.
Robert Lewis
★★★
☆☆
3 years ago
JP is an awesome salesman. However, brand new vehicle had many issues that should have been checked before I bought it. Otherwise service is good
Yazan Barghouti
★★★★★
6 months ago
Mo Qaddura is an awesome service advisor and very knowledgeable about the services needed on VW’s
Mrs. Dyer
★
☆☆☆☆
a year ago
Mo was supposed to be my service advisor. I had an appointment at 11am. I dropped my car off at 10am. At 3pm I text the number that Said I can recieve information about the status of my car from, he never responded I text again at 4:30 again no response . I called and was told my car still wasn't ready. But I could come get a loaner car.. How does an oil change take all day??? I recieved a text at 5:45 stating my car was ready. They close at 6pm.. How am I supposed to be there before they close to get my vehicle? Was not the experience I expected! When I went the next day to get my vehicle I asked Mo why he never communicated with me all day, he said he did text me??? I showed him my phone with the messages I sent and with the no reponse. I then asked him to show me the text messages from his side where he responded.. he just looked at me and said your car is ready..How am I supposed to build trust in a dealership if they take 24 hours for an oil change and then lie about communication? They said I needed a new battery but I'm very leary about getting one from them after this experience..
Jai Cas
★★★★★
a year ago
Exceptional Service from Mo! I’ve had the pleasure of working with Mo for my car servicing, and he truly goes above and beyond every time. His attentiveness and flexibility make the whole experience seamless and stress-free. Mo ensures that every detail is taken care of and that you leave with complete satisfaction. He genuinely embodies VW’s core values of honesty and reliability. Whether it’s answering questions, addressing concerns, or simply providing exceptional customer service, Mo never disappoints. I couldn’t recommend him more highly – he’s the reason I trust VW for all my car needs!
Dawn Richerson
★★
☆☆☆
11 months ago
I had an appointment at 11:15. I dropped my car off at 10:45. At 4:00, I had to contact the service department just to get an update on my car. My car was ready after 6:00. The lack of respect of the time of people who don’t wait at the dealership is ridiculous. In no world should it take 7 hours to do an oil change and tire rotation if an appointment has been scheduled.
Lindsey Stiles
★
☆☆☆☆
9 months ago
I’m extremely disappointed with the service I received. I brought my vehicle in for a shifter module issue, and was told a penny was the cause—so the repair wasn’t covered under warranty. No penny was ever shown in the 360 inspection video. The issue returned, and it turned out to be a wiring fault, which was covered. That means I paid out of pocket for something that should have been handled under warranty from the start. My car had to go back twice, communication was terrible, trim around shifter was damaged during the first repair, and I was promised a refund by the service manager. After weeks of follow-up and being ignored, I was finally told the refund couldn’t be done. This whole experience has been unprofessional and frustrating. I will not be returning and will be reporting this to the Better Business Bureau.
Harsh Desai
★
☆☆☆☆
3 months ago
I am also extremely disappointed with this dealer service center. We bought brand new VW Tiguan from them back in July and went for first service for simple oil change but who knew they didn’t even do the job properly. As you can see the attached pic the oil level is low and service date was on 11/2025. I don’t recommend anyone going to this, especially if they can’t even do a simple oil change on brand new vehicle.
