About Business
Residents of Arlington, TX, Grand Prairie have long trusted Buick GMC Service Center for their expert Car Repair needs. Whether you need assistance with Auto repair shop, Auto radiator repair service, Auto tune up service or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.3/5 rating with 122 reviews. Throughout Grand Prairie, and particularly in Arlington, TX, Buick GMC Service Center is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Buick GMC Service Center for any Car Repair inquiries or to schedule a visit to their Arlington, TX facility.
Google Reviews
jalarou
★
☆☆☆☆
a month ago
I rarely leave negative reviews, but my experience with the service department at Classic GMC Arlington has been extremely frustrating and disappointing. My 2025 Buick Enclave (15,000 miles, fully under warranty) has had multiple serious issues that have been handled poorly and dragged out far longer than reasonable: •\tA shark-fin antenna failure left my OnStar and myBuick connectivity inoperative for months. The antenna was backordered with little communication or follow-up. In fact the part was ordered in November, delivered in December, but only after I had a separate issue with a coolant hose leak at the end of January did the service center realize that they had the part the whole time! •\tAfter the antenna was finally replaced, the telematics system still did not work, and the vehicle began experiencing severe battery drain, leaving my wife stranded with a completely dead battery after sitting for a normal workday. •\tThe dealer has now determined the telematics module must be replaced, but the part is backordered with no ETA, leaving the vehicle impaired (no OnStar emergency services and unreliable operation). •\tSeparately, the vehicle developed a visible coolant leak at a radiator hose, leaving puddles in my driveway. Despite this being a clear warranty and reliability issue, I was told it could take a week to a week and a half just to look at it, and another dealer quoted up to 20 days to diagnose, which is unacceptable for a vehicle under warranty. Throughout all of this: •\tLoaner availability has been extremely limited •\tI was forced to rent a vehicle out of pocket and deal with GM’s reimbursement process, which is a headache and requires unnecessary hoops •\tCommunication has been inconsistent, and the burden has largely fallen on me to chase updates and advocate for basic warranty support I understand parts shortages happen. What’s unacceptable is the lack of urgency, coordination, and customer support when a nearly new vehicle has multiple unresolved warranty issues affecting safety, reliability, and emergency services. At this point, the experience has eroded my confidence not only in this service department, but in how these issues are being managed at all. I expected far better support for a premium vehicle and a loyal GM customer.
Edgar Magallanez
★
☆☆☆☆
a month ago
Justin Wallace is a really bad service director! Came and told me the issues in front of everyone, he couldn’t take me in his office and told me. I felt racism with him towards me. Really bad service director !
Michelle Tucker
★★★★★
a year ago
Ardis Harrison is the best. See him to purchase. He took care of my needs and I am extremely happy!
Crystal Rodriguez
★★★★★
a year ago
After having a wasted repair done at another facility, we were not elated at having to be at another service shop, but Justin Wallace and his team completely turned what was a frustrating experience to one that left us positive. He and Christian not only listened to our rant, that was no fault of theirs, but understood what our issues were and what needed to be done. They assured us that our vehicle would be thoroughly inspected and repaired, they gave us as best of a timeline that could be provided in their very busy shop, and best of all provided us with a confident feeling that the issue would finally be resolved. These guys deserves raises and more!!
Bobby Frazier
★★★★★
a year ago
Even though there were hiccups on the website for service scheduling it was a breeze checking in once we got there. Leaving our vehicle for maintenance, a window power problem, and a state inspection. All the good reviews tilted us in their direction despite the long distance drive. More to come.
Nedra Ross
★★★★★
2 years ago
My husband and I were basically out “tire kicking” had no intentions on buying anything AT ALL! But after the great Service from our sales guy Mark Mingo who was dedicated and worked tirelessly in helping us find the right Used Vehicle. The whole staff was very friendly even the F&I manager, it was a deal we just couldn’t walk away from. And it was a pleasure. Thank you guys!! Keep up the great work!!
Veronica Ubidia
★
☆☆☆☆
a year ago
What a joke of a place. Needed my vehicle locked at, they said will have to have serval days. I made arrangements since they have a magical loaner list. Took it in on a Wednesday afternoon & here we are Tuesday & they still haven’t even looked at it. So now I’m picking up my vehicle with no resolution.
Cristina Hern A.
★
☆☆☆☆
2 years ago
First of all, after they had repaired my Buick and had it in the shop for almost three weeks, I had to return it the next day because they returned it with the A/C broken. When I returned they told me that they would have it ready in three days and that was not the case. In total they had it for a total of almost three months. These three months they did not want to lend me a car so I could have a vehicle and when they offered me a "rental" I ended up paying almost $500 dollars out of my pocket when they said it will be paid by GMC Workshop. Very different from the Ford workshop when I took my son's car to be repaired, they lent him a car free of charge without having to pay absolutely nothing, they were very professional and friendly. Absolutely very different with the service they provided me here. Here they never called me to keep me informed about how work was going cero updates nobody even bother. I always had to call or messaged and I was lucky if they answered me. I left my Buick with a full tank of gas, they returned it to me with less than half a tank. And the day they said it will be ready I went to pick it up, they DID NOT have it ready, they also told my husband that they couldn't find it... they hadn't washed it, inside it's full of hair that I don't know who it belongs to, disgusting and oil. It's been the worst service I've ever received, apart from the fact that I felt that they did not want to assist me, this is why I give them a 0. It has been a very bad experience with a long time to fix it, which made me spend a lot of money on Uber, car rental and bad very bad service.
Gene Harris
★
☆☆☆☆
a year ago
3 hrs to get my oil changed and tires rotated. Tires weren't oriented on vehicle with digital locations. After leaving, I had to return to the dealership to correct. The vehicle wasn't washed completely.
Greg Shiro
★★★★★
2 years ago
Just wanted to say the gentleman that helped me was very courteous and upfront. He and his team got my replacement tire quickly and replaced my tire, jack and parts back in their original spot in my truck. I'm very happy. I'm glad I bought my GMC from your dealership and took my truck in for service. Very much appreciated. Thank you!!
Rachel g
★★★★★
2 years ago
Literally went to view a Buick Encore which was not on the sales lot & Clint went BEYOND out of his way to track it down. Once located it he took us to it & pulled the carfax but sadly it sold the night before. Clint did NOT pressure us into looking at anything else as we set on that particular year/make. He was beyond helpful & we hope to purchase a vehicle soon from him. THANK YOU THANK YOU for working with us!
Sheila Teboh
★
☆☆☆☆
5 years ago
Initially the staff was pleasant. It took four hours to be notified if my car was going to be serviced after several text messages and phone calls. Only to be told by Dave that I am not a priority customer they’re servicing other cars from a week before I am on the bottom of the totem pole. When I finally decided not to service my car there any longer I went to pick up my car no apology was made. Waste of time and probably mine
Nancy Reza
★
☆☆☆☆
a year ago
All I can say is VERY BAD SERVICE. Once you get a car, they don’t care about your car. Sadly we all need to do maintenance to our cars and they know that and that’s the reason they don’t give you a good service or respect your appointments.
James
★★★★★
2 years ago
Classic is the best. I'm in and out very quickly there. My service manager is Rob, and he is extremely knowledgeable, transparent, and quick. I take all my vehicles there cause they always do me right.
Nicole M.
★
☆☆☆☆
3 years ago
I don't know what's going on over there but they gave me the run around and never even diagnosed my car after being there for a full week. I was initially told it would be a 3 day wait. After 4 days, I was told I was the 4th car in line but check back after the holiday weekend. When I followed up, I was then told I was 15th (yes 15th!) in line and it would be at least another 3 or 4 days before they got to my car. Complete runaround and waste of my time with zero apology from the service salesman Israel. The negative reviews for this service center are far more believable because my experience echoes theirs.
TERRI HEIL
★★★★★
Edited 2 years ago
Buick GMC service center is great. They got back to me quickly and made an appointment for me. They greet you and listen to what the problem is and tell you what they can do and how much it's going to be and tell you when they can work on your vehicle. And then you can make an informed decision about what you want to do. Isreal Diaez was friendly, professional and helped me as quickly and efficiently as possible. Thank you Isreal and the team of technicians at Buick GMC service center. I am very satisfied with your work and friendly helpful attitude.
Debbie B
★★★★★
4 years ago
Mahmoud Awadi is very helpful and went out of his way to make the car buying experience (of getting a GMC Yukon Denali ordered and delivered) a pleasurable one. He will assist in any way to make the customer happy. We are very pleased with the process and the service we have received with our new vehicle purchase. If opportunity arises, we will definitely return to buy more vehicles from him. This is a five-star, company and the people are great to work with.
kilroy escalante
★
☆☆☆☆
Edited 4 years ago
This people were string You along they will keep from honouring you warranty if you buy your car with them and it's not GMC they don't tell you they don't work when you buy a different make of car. There were supposed to keep my car 2 days but kept it almost a week and a 1/2 And all the time that they had my truck they never order the parts it needed, which was a defrost panel button.I have a no deductible policy which is suppose to cover everything, and they wanted to charge me over 4 hundred dollars for an air conditioning hose my Truck did not need.They were suppse to check my air pressure censor and did not, They were supposed to do a complete diagnostic check on my truck and they did not, I want this done before my warranty expired I paid good Money for this warranty. Secure care Vehicle service agreement declaration page,by Fortegra...Power Automotive protection, do not by this warranty,they will find a way to charge you regardless.Remember Buick GMC only works on Buick GMC. My truck is a Nissan and they advised me to take it next door to the Nissan dealership, Because they told me they did not work on Nissan's Nissan wanted to charge me a $100 deductible for my none deductible policy they told me I had to take it back to the buick leadership in order for them to do the paperwork so that they would not charge me the Deductible and then take it back to Nissan that was the only way they would not charge me the deductible. Remember I bought a non deductible policy in which it should have been honoured. The buick dealership never told me that if I bought a Nissan from them that they would not work on it. After they had my truck for 3 days I called them,for 2days and got no return calls. When I finally got my truck back,after the minor repair which to a week and a half. Only because I threatened to call the warranty company to get my back,because not only would they not work on my Truck,but also not honor my nondeductible policy.That was the only way I was able to delegate auction from these people. I did get a free car wash Only after I requested for one and the only reason I did that would because it was there for a week and a 1/2 and collected dust ,when I took it in it was clean and dustless.I still now have to take it back for a recall Back to the Nissan dealership in which it would cost me nothing. We will see how that goes.
Catherine Abubakar Sadick
★★★★★
10 months ago
Excellent service. This dealership has become my go to for all my car service needs.
Jackee Sneed
★★★★★
4 years ago
Every time is always great service and very thorough. They let you know about other things that are in need of replacing or replaced, let you decide to fix it that day or wait. Now they have a payment plan option which is even better
