About Business
Hoffman Auto Group is a leading Car Repair specialist serving the East Hartford, CT, Hartford area. They provide a wide variety of solutions, including Auto repair shop, Auto body shop, Auto insurance agency, and other Car Repair tasks. Boasting a solid 4.2/5 rating from 179 verified reviews, their reputation precedes them. As a locally-owned business in East Hartford, CT, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in East Hartford, CT.
Google Reviews
M M
★
☆☆☆☆
a year ago
We did business with Hoffman for years; we purchased a new CRV this week but not from Hoffman. Thier price was almost $1700 more than what we paid for the car. They kept asking us to show them quotes, we shouldn't have to do that. We are loyal customers, and they treated us terribly. Move on, don't use them. They are all about money. Their customer service is terrible!
cherene cotter
★★★★★
a year ago
Thank you to best sales manager at Hoffman Lexus. I am never disappointed in the service that Charif provides, it’s not about selling cars it’s providing the service way beyond that sale. The people are the ones that makes a difference and will share their experiences with others. I thank you Charif for valuing as a customer and that is legendary service.
Bob W.
★
☆☆☆☆
a year ago
I am a return customer of Hoffman. Had a good experience 4 years ago so thought I would return to purchase another vehicle. Stopped in one afternoon and found a vehicle I thought my wife would like. Brought her in that night for a test drive and decided to purchase the vehicle. Rich and Matt initially said early in the process that we would need a deposit to hold the vehicle. We continued to talk and worked out an agreeable deal. I told them I wanted to purchase winter tires and have them put on the vehicle before delivery. Matt said to stop in the next morning and pick out the tires and sign the paperwork. There was no further discussion of a deposit. Matt texted me at 10:48 the next morning asking if I was still coming in. I replied at 10:50 and said yes that I had been held up at work a bit but would be in. I then immediately called Rich and said I would be there in 35 minutes. He then informed me that the vehicle had been sold. Matt explained that I didn’t put down a deposit and couldn’t expect the vehicle to be held “forever”. I told him I said I would be in that morning and it was still morning. He said he would try to get me in something else. I wasn’t interested. Westbrook Honda said they were very interested in earning my business and got me the same vehicle with 16000 miles less and AWD for the same price including a 5 year extended warranty. I will not return to Hoffman. They obviously don’t care about customer loyalty.
Daniel Franceschi
★
☆☆☆☆
a year ago
AVOID AT ALL COST. On December of 2024 I called ahead to look at a car, they knew I was coming, when I arrived the car and set up a day and time to see it. When I went to see it, it was on the lift in the mechanic shop, was told I would be called as soon as the car was ready, 4 days later I notice the price on the car was reduced, I immediately reached out and asked about the car and was told it's ready to see, unfortunately I was at work and can't just leave that I would be there in the morning, was told to leave a large deposit, I was unable to at that moment but that I would be there very early in the morning. The next morning maybe around 9:10 am I called the dealership to let them know I was almost there, and they informed me that it had sold. Very shady practice, do not recommend this place, they will play head games with you. Update; In early January a general manager contacted me and promised he would work with me to "make things right". As long as the original review I posted was removed. I had hopes that the dealership was really trying to make things right, in all honesty they just wanted the bad review removed. Im writing this in mid march, he would not answer emails, avoided me, they never helped, never intended to, they just wanted the bad review gone. I highly suggest you avoid this dealership. Businesses like these are the reason why car dealerships have such a bad reputation.
Gina Tavares
★★★★★
a year ago
Hoffman is our favorite place to shop for our Audi. We have had service there with Rocky and picked up parts with Lou. The staff is friendly always and very helpful. Rocky and my husband spoke every time before fixing a problem with our car. My husband loves his car and only trust them to help!!!
Susan Joyse
★★★★★
a year ago
Just picked up our new car on Saturday. It was our first time buying a car with Hoffman, and we had an exceptional experience. Tom Ryan, our salesman, was professional, knowledgeable, and courteous. Emmerson, who reviewed all of the technological features of the car, was friendly, thorough and patient. It is certainly evident that Hoffman Auto Group makes customer service its highest priority. We will certainly buy from them again!
Dean Sherman
★★★★★
3 years ago
My entire experience with Hoffman Porsche of East Hartford was exciting. When Ron Palladino and I were building my Cayenne Turbo Coupe I was pleasantly surprised with the ease in which I could change the options and view them on the big screen. My car was luckily at port when the container ship burned with the cars built before mine. My summer tires arrived just in time for Spring so I'll be enjoying them a lot.
Charlie Kaoud
★★★★★
8 months ago
Purchased several vehicles from Hoffman Auto Group. Always a great experience! Courteous and professional staff very helpful with no pressure. Great prices and their service centers are top-notch. Highly recommend!
Barry St.Pierre
★★★★★
5 months ago
Just traded in GV80 for new one with Michael Cutrone at Hoffman Genesis. Very positive experience. He was knowledgeable about the Genesis features and very professional. A pleasure dealing with him. Thank you.
Maurice Kaoud
★★★★★
8 months ago
I’ve purchased several cars from Hoffman Auto Group over the years, and every time they gave me a great price and made the process easy. They’re a respected, family-owned business with over 100 years of history — and it shows in how they treat their customers. Their service department is also Outstanding. They communicate clearly, get things done quickly, and always make sure the job is done right. I highly recommend Hoffman to anyone looking for a dealership they can trust.
Fabienne Jackson
★★★★★
2 months ago
Purchased a 2026 GV70 with the wonderful assistance of Dwight Harrison. Very personable and accommodating. Took time to answer my questions with great patience. Thank you Dwight and staff at Hoffman Auto-Genesis.
Jacklyn Yirigian
★★★★★
5 months ago
Such a great buying experience with Mike at Genesis of Avon! Mike was attentive, respectful of our time, and went above and beyond to make sure we drove home with the perfect car for us! I would highly recommend him to anyone who’s looking to get into a new car!
Deidre Plaskett
★★★★★
4 years ago
I wish I could provide a rating better than 5 stars for my experience with Hoffman Audi! I have never had a better car buying experience than I had on Saturday, October 16, 2021. From the concierge service provided by Mike Telep, the Sales Manager, to the expertise of Amaury Bruno, the Brand Specialist, and Julie Hoang the Digital Brand Specialist, the team went above and beyond in making sure we were well taken care of. This team served us with a smile throughout the process and was an absolute pleasure to work with. Thank you to each of you for all you did for us!!! My husband and I purchased an Audi Q5 and couldn’t love the car more! I would HIGHLY recommend Hoffman Audi for your next car buying experience. Thank you, thank you, thank you!
Rob Martinotti
★
☆☆☆☆
3 months ago
BMW of Waterbury may be the worst car dealer in CT. Sales department can care less about thier customers. Worst customer experience when purchasing our vehicle. Scheduled service on line with requested loaner car. Got to the service desk and that have no record of my loaner request. Said there was no record of loaner request, and could I wait 90 minutes for the service. What choice did I have at 7:30 in the morning. Others waited 60 minutes for a loaner and one customer left and said he would never come back. Very nice Poinsettia's throughout the dealer that haven’t seen water in weeks. Similar to the service of their customers.
![Robert Skinner [Rob Skinner Photography]](https://lh3.googleusercontent.com/a-/ALV-UjWIfER0hp3syw2E4nF_8yAoJZnahwOlTRWLesmRHKi-cumjqF4=s120-c-rp-mo-ba2-br100)
Robert Skinner [Rob Skinner Photography]
★★★★★
4 months ago
I always look forward to providing photography coverage for the Hoffman Auto group! Callie Lanning and the team are knowledgeable and professional, and a pleasure to work with. It's also nice visiting the amazing showroom at Porsche Hartford which has such great window light. I can't wait for the next project! Thanks !
Stephanie Calhoun
★★★★★
a month ago
Dwight Harrison at Genesis Hoffman, Avon gives great specific information on the origins of the Genesis brand. Upscale "Hyundai" I stopped in to do a "look" on the beautiful SUV's. I didn't purchase this time due to a current lease on my 2025 Lexus NX. Kudos to Dwight...
Jim Cashman
★★★★★
4 months ago
Another pleasant car purchase from the team of Hoffman Honda and Hoffman Audi. Started with getting an oil change for my 2013 Honda Fit that I bought here in 2012. Saw an Audi Q3 in their used lot and came back a few days later to check it out. Kim Reyes was my salesman and was very helpful through the process. He helped me with the price negotiation and closing. There was a question regarding a second key fob which could not be found. Kim was able to work with Robert Hlasyszyn, at Hoffman Audi in East Hartford to order a new fob. Kim and Robert did what helps makes a good salesman. They both followed up with me every step of the way to deliver as promised. My long term relationship with Hoffman is solid and I recommend them, and their team, to check out on your next car purchase.
David Fuini
★★★★
☆
a month ago
Hi my name is David I recently purchased a used car from Hoffman Honda and I was pleased that I’m taking time out of my day to right this comment. My sales man name was Kim and he just about did what ever was necessary for me to get the car I was looking at and I thought the whole entire team was fantastic. Too bad a week later I hit a deer and my car was a complete loss. That’s not stopping me from buying a second vehicle and you bet that Kim will be my sales man once again. P. S. Kim also dropped my car off the next day after my sale was complete.
Jaimee Brodeur
★★★★★
2 months ago
I leased my 2025 SQ5 from the New London location, and had such an amazing experience compared to purchasing a vehicle from anywhere else. They are friendly, polite, KNOWLEDGABLE and as the wife of a car enthusiast this meant a lot to us. My husband is not the most pleasant customer but they made one of him, it felt like buying from friends. Later, I began working with Hoffmans purchasing team as well (as I work within the promotional product industry) and Callie is always a pleasure to work with. From both sides of things, Hoffman has an outstanding team working for them!
donna walstedt
★★★★★
3 months ago
I picked up my car yesterday after being in an accident. I LOVE IT! From the day I dropped it off Hoffman made it a smooth transaction. The receptionist was friendly and knowledgeable. Chris was able to give me a ride home, George was great with keeping me up to date with parts and dealing with insurance company, and John did a fantastic job matching my paint color. Flawless...looks brand new! I had a great experience and highly recommend Hoffman for auto repair! Thank you Hoffman!
