Honda of Ocala Service Center

Big Kev

★★★★★

4 months ago

Service department was great. Service was quick and they gave me recommendations that needed to be done without any pressure.

Dane Keller

★★★★★

a month ago

As always. Friendly people. Service was timely. Great place for service

David Metzger

★★★★☆

9 months ago

Brought my Fit for an oil change. Took only an hour, gave my a comp lunch , removed the warning icons from my dash, recommended future service, however.....the invoice listed that the washer fluid was topped off but it was dry when I tried to wash the bugs of the windshield when I drove to Miami. Went to Publix to buy a gallon. What else did they neglect ? It's a little thing, not a deal breaker. The price for the synthetic offset the inconvenience.

Wonderland Party

★★★★☆

10 months ago

If you catch them before noon during the week for regular upkeep/maintenance then you'll be out in about an hour. They serve free breakfast snack with service. The lobby always has a good movie playing and they have a small room just so you can charge electronics while you wait.

Erin Session

★★☆☆☆

a year ago

I have purchase 2 cars from this dealership was I confident coming back…..wrong!!! First online person I was contacted by wasn’t my rep when I arrived. The car that I had an appt to look at, and she contacted before I drove to Ocala…wasn’t avalible. The sales rep gave me a different price than the online price. Then they show me a car higher priced than the one I wanted to purchase. Super disappointed…they lost my loyalty today! And I still need to buy a car.

Rachel Ilconich

★☆☆☆☆

a year ago

Hands down worst customer service!! The girls that answer the phone are less than clueless but quick to make an excuse and apparently Charlie the service supervisor doesn’t think dealing with customers is part of his job. Its been a whole week of trying to schedule an appointment for a recall on a newly purchased vehicle from Honda with absolutely no response from anyone!

Diane Padró

★★★★★

2 years ago

Great service! Fair prices and attention to every detail to make you feel like a valued customer. This was my second time here, and I continue to be impressed. I highly recommend Honda of Ocala. Kudos to Brandon, who is very friendly and professional, and gives good and important information to keep your Honda in shape. Thank you, Brandon, and many thanks to all who serviced my Odyssey!

Agustina Gonzalez

★★★★★

2 years ago

Absolutely the best. We went to have our pilot serviced, and Ricky was wonderful. He was professional and answered all our questions, and kept us updated on the progress. We wanted to know about leasing, and he connected us with Juan. Juan walked us through the process and made sure our questions were answered. In fact, we decided to trade in our pilot and upgrade to a Ridgeline. Great service and staff. Thanks again, Ricky and Juan. You are the best!

Brittany Critchfield

★★★★★

2 years ago

Marcy was so helpful with what I needed to get fixed on my car. She is very intune to details, which I highly appreciated! She truly cared about my situation and making it right. She went above and beyond to make my experience be nothing but perfect. I can not say enough good about her! If you need to visit Honda for any car needs; Marcy is your girl to go to!!! Thank you for making me feel valued and heard!

Betty Trump-Weiss

★★★★★

2 years ago

When I come to get repairs or regular maintenance, Mark makes sure my car is in top notch condition when I get it back. On top of that he takes care of me while I wait. I am very grateful to him and all the staff that take care of my auto.

Josh

★★★★★

a year ago

I recently took my car to a local mechanic in Gainesville for an oil change, and the mechanic there told me my car needed $1,000 worth of routine maintenance. Unfortunately, he also used the wrong oil, causing my car to run terribly. Wanting the job done right, I drove from Gainesville to Honda of Ocala. They quickly resolved the oil issue, providing an oil change for only $31, after taxes and fees, thanks to a special they were running. Additionally, they performed a complimentary inspection and assured me that my car was in perfect shape, with no need for further repairs. My car drove great afterwards and I saved myself $1,000 in unnecessary "routine maintenance." I've always had positive experiences at Honda of Ocala. Their service advisers are exceptionally responsive, always returning calls promptly, which is not something I've experienced at other dealerships. Furthermore, I prefer my car not to go through automatic washes, and while many dealers struggle to accommodate this request, Honda of Ocala has always respected my preference without any issues.

Rj Sullivan

★☆☆☆☆

a year ago

I took my car in for an oil change, when I received it back the door handle was loose. Never had this issue before dropping my car off. Instead of doing the right thing and taking a look at the damage this Honda service center did to my car, the manager Jason Lebron told me that it was my fault the door handle was loose. Disrespectful.

Richard Clark

★★★★★

2 years ago

I really enjoy working with Jose Medina. He has been my service advisor every time but once. He always takes time to answer all my questions. Very friendly and assuring of customer needs. My daughter drove here from jacksonville and because of our great experience buying a vehicle at Honda of Ocala , she bought a new car also. While in detail shop we went over to service sept. Ran into Jose he was so great told my daughter if she needs anything to see him. Great place to do business Thank you so much

John MacLean

★☆☆☆☆

a year ago

Every experience I've had here has not been a good one. Hard sells are a constant practice. Low balling for trade-in's are insulting. Keeping your keys hostage while they beat you down with sales manager after sales manager talking with you. Warranties...don't cover much. Bought a car here and have regretted it since I left the dealership. Unfortunately, I needed a car. Avoid this dealership if you can.

Lori Connelly

★★★★★

a year ago

thanks a lot Brandon and Ikea for making my experience at the dealership so awesome. You guys are true professionals and I truly appreciate you both making it so easy to get my daughters cars warranty work done. Thanks again

Mary Whitney

★★★☆☆

5 years ago

My car was towed into Honda after breaking down on I75. 3 days later I was still trying to find out what repairs were needed & was still waiting tov be picked up by Honda-Ocala driver for a loaner vehicle. It took 22 calls to get a response & to be picked up. (Originally I thought I called 16 times but my smart phone shows 22 calls). The first info I received was concerning the inflation levels of my tires but my tires had nothing to do with my car breaking down. This was not impressive. Finally they told me what was needed & they waited to submit repairs to my insurance to help me save money. THIS was outstanding service because it took time. They provided a loaner which was DEEPLY appreciated but when I paid the bill they charged me for the loaner. I was told there was no charge for the loaner when I picked it up but they charged me $105 for it. My husband died very recently so my money is extremely limited...and as a 70 yr old the loaner was essential. I bought 4 cars from this dealership...so to request a loaner in such a drastic time in my life should be honored without charges of any type. What began as a very poor start was corrected by their treatment during the insurance phase only to be slapped in the face over this charge which was not supposed to be charged.

Betty R.

★★★★★

2 years ago

Prompt service. Laquita, Service Adviser, was very professional and experienced. She explained the process thoroughly and responded to all my calls in a timely manner. Jaime Perez, the technician, professionally and efficiently diagnosed my car and took care of the problem. So happy I went there!