Jenkins Acura Service

Tanya Shively

★★★★★

a month ago

I appreciate the way that you can go in to have your car serviced and they will inspect all parts needed and give you recommendations but never force you or make you feel like you have no say for any repairs or extra parts that may need to be bought. Full disclosure, and the amount needed should you decide to return and have the repairs or replacements done at Jenkins Acura. Wonderful service department people.

DeeVa Queen

★★★★☆

3 weeks ago

I got an oil change, and a tire, balance, and rotation. I reported an issue of the dash light in a faded state when starting the car and then eventually brightens up. They had no information nor research for how to resolve this issue. I did not receive my Checkpoint document that shows the status of my car equipment whether it’s red, yellow or green. They forgot to give it to me, nor did they have it when I called back for it so there’s no scanning and saving of this document. This is an issue because I do not have that record for that particular visit. They offered for me to come back, but that is not convenient for me. I do not live near the location. Staff are friendly.

Teresa Biddison

★★★★★

3 months ago

Jenkins did a great job on my car. Had to wait for parts but they gave me a loaner during the repairs. Would highly recommend

Tracy Beekman

★★★★★

3 weeks ago

They are very courteous. They get my car serviced quickly. I get a loaner car while my car is being serviced do I can continue on with my errands and they text me when my car is done. It works out perfectly everytime.

Marg Pizzuto

★★★★★

3 weeks ago

We worked with Karl. He was extremely knowledgeable and very patient. Really enjoyed our experience. We came in for an oil change, and ended up buying a car.

Brett Penrod

★★★★★

2 months ago

Great service center. Had a timing belt service, dual lower control arms replaced and transmission fluid exchange. Seamless experience from dropping off car, getting loaner vehicle and picking it up all shiny and clean. Bobby and Josh in service

Michael Crane

★★★★★

a month ago

Staff is always very friendly and informative. Techs do a great job. I’ve been very happy with all of my interactions with this dealer over the last two and a half years.

Claire Ashe

★★★★☆

3 months ago

Better service - this was the first time since I purchased my car from them that I didn’t feel like a certain individual was unhappy with assisting me in servicing my ‘22 RDX. Last time there was no reminder sticker and the car service reminder wasn’t reset. I was informed by the same individual that the sticker is not necessarily a good indicator of when I should get my oil changed. I explained to him that I understood this and I actually schedule my oil changes based on my car service indicator- which he was able to verify by the consistency of my oil changes. The sticker was placed this time, but wondered if it was because I reminded them of it. Pretty happy with my assigned service manager - I have never detected any resentment from him. Hopefully, this will continue with future services.

debbie macbean

★★★★★

a month ago

Always great service! Service team explains issues clearly and videos from mechanics very thorough. Keep it up ! Shout out to Bobby Craft for his consistent positive attitude!

Tiann Effiong

★★★★★

4 months ago

Excellent Service Department and Sales Team! I was thinking of upgrading my current Acura SUV and the Sales Associate originally from the Caribbean was very thorough in giving the different options available; much appreciated. Michael from the Service Department has always been very efficient and has excellent customer service skills.. Thank You Acura for the great service!

George Theodoropoulos

★★★★★

Edited 3 weeks ago

I bought my car at an acura dealership in fort lauderdale and added on the sevice warranty but never got any documents. I called Jenkins acura service in Ocala and Michael helped me find all my information over the phone. When I got there, Rick made sure he explained everything to me about my warranty, not just the service for that day, but every service notice that would appear on my dashboard from now to a 100k miles. Tammy was very helpful too. They even washed my car. It was all covered and I was in and out. The whole team was extremely professional and knowledgeable. Moving forward, this will be the dealership that take cares that takes care of all my needs.

Michael Roman

★★★★★

a month ago

Being my 4th Acura I am pleased so far with Jenkins. So far they have been great. Anibal Roman "no relation to" was absolutely fantastic. No dealer is perfect however these guys so far have been great.

K McDonald

★★★★★

2 months ago

We trust Jenkins Acura for all of our services. Bernie is always a pleasure to work with. And if you want an Acura (and who wouldn’t) ask for Pedro. He is a terrific guy and honest and trustworthy.

Mary Mann

★☆☆☆☆

2 months ago

I purchased a 2012 Chevy Tahoe from Jenkins Acura after purchasing the vehicle I ran into A few issues with it and I contacted Jenkins Acura because I was told by the finance manger Charles that if I had any issues with it within the first 90 Days to contact him and he would help resolve the issues I was constantly avoided finally I contacted the general manager Shaun he told me to bring it in and they would look at it they fixed the. 4 wheel drive switch but refused to fix the leak and the leak was there when I purchased it I just feel Like I was lied to if they weren’t going to Fix it I should’ve never been told contact me with in 90days if you have any issues then to be avoided and then told they wouldn’t fix the leak

Yarnell Williams

★★★★★

a month ago

Every since I've had my Acura, this is the only place I will ever bring my car to! Bernard is completely transparent and got everything I need on the car fixed. (General maintenance, AC repair, Engine sensor). Thank you guys!

Ana Barcelo

★★★★★

Edited 3 months ago

I recently took my car to Jenkins Acura in Ocala, and I couldn’t be more pleased with the experience. From start to finish, everything was excellent. They were right on time, which I really appreciated, Joel and every team member I interacted with was friendly, professional, and courteous. It’s clear they value their customers and take pride in their work. I highly recommend Jenkins Acura to anyone looking for quality service and a welcoming atmosphere!

JennaBoo

★★★★★

2 months ago

Jenkins Acura Ocala I can say has hands down the best customer service I have ever encountered! Every single person who helped me 5 stars across the board! Y'all rock!