O'Reilly Auto Parts

Rohan Dharmaratnam

★★★★★

2 years ago

Mike at O'Reilly auto parts has amazing knowledge and customer service. He was a tremendous help with our auto part needs! I would recommend him and this store! Great job to management for hiring him!!!

Madison Mccafferty

★★★★★

3 years ago

10/10 Customer service experience with Jordan. He came to the rescue when I was turned away from AutoZone for a battery change due to a plastic battery cover. He did not hesitate to help me get a new battery and got it installed with little to no issue. Not only was he extremely helpful but him and the other associate were very caring in making sure I had everything I needed and was taken care of before I left. I will be coming back to this location in the future, thank you!

Richard McCormick

★★★★★

8 months ago

James was amazing! Helped me figure out what I needed, gave me the best options available and treated me wonderfully!

Julia Alvarez

★★★★★

a year ago

Came in today really stressed out because my car wouldn’t start, when I got there James helped me out and changed the battery for me. Go and see James, he is great!

Melissa Austin

★★★★★

2 years ago

I went in on Saturday night and was really surprised with the great service I got. I just needed new bulbs for my plate lights but Chuck and Reilly went above and beyond to help me. This store is going to be my new go to spot for parts thanks to these guys that were so nice and helpful to me. I appreciate them and I hope that the owners do to too because they are the best asset to this company!

Cynthia Rose

★★★★★

9 months ago

Larry and James were very helpful, and super kind. As a Team Member myself, I'm so happy to see other O'Reilly Team Members being as helpful as myself and my Team. Thank you both for the help.

P B

★★★★☆

Edited 9 years ago

Helpful staff and they have always had the auto parts I need in stock to get me back up and running, staff is always willing to step out on the floor and help you find what you need.

Henry Johnson

★★★★★

Edited 6 months ago

Robin is Super cute and helpful . Addresses concerns and gets R done. Ashley and James makes sure you're visit to there store is 5 ⭐.

Ashley hayden

★★★★★

10 months ago

ABOVE AND BEYOND!!!! Came to get an alternator check and the customer service experience was wonderful!!!! I’m not great with cars and naturally on edge walking in…. Replace a cannuder valve? SURE… not these folks… explained and were patient. ABE was wonderful .. I didn’t catch the other gentleman’s name. I am walking away not feeling taken advantage of❤️❤️❤️❤️

Pauline P

★★★★☆

7 months ago

Larry and James went above and beyond for me. My vehicle had a bad battery, apparently it takes 2 batteries which I did not know, they assisted with testing everything, all questions I had and were extremely kind and courteous.They took the time to listen to me, address my issues, and I was back on the road. I would recommend any friends / family to go to them. My only frustration is that my car still needed to be reprogrammed, however I find this to be an O'Reillys issue not the employees - they can only do what they are limited to. I took it to the dealer who programmed the battery relearn - My star I removed (5 instead of 4)was due to the frustration that many places carry the battery relearn equipment and O'Reilly's does not - I went to another O'reillys who informed me that in the past they carried these. With all of that said - you can tell Larry and James are committed to helping customers have a positive experience and they are knowledgeable they cannot be blamed for O'Reilly's issue. If I ever have another car issue (hopefully not) I would return. Thank you Larry and James!

Rhonda Ritter

★★☆☆☆

2 months ago

I'm not too happy with the store manager Brian at 10th Street because every time I go there I've been I'll bring a lot of money to the store and when I called him normally they pull them for me and get everything set up but he was being a real nasty.

Kyle Burrows

★☆☆☆☆

6 months ago

Always love going to O’Reilly but this review is for the females at 9 am this morning saying they hate people and then asked if I wanted the item that come with everything,I said I think that’s why it’s marked down and gave me a rude reply saying that’s fine I’m just asking.yes,yes it is fine that’s why I’m buying the marked down item.if you hate your job quit and take your attitude somewhere else.I can easily go to AutoZone.

Nicole Wilder

★★★★★

6 months ago

The employees here were so helpful. My car started jumping on the highway during a horrible rain storm. I was able to get to o’reilly and they read the code on the card computer and told me it needed a new thermostat. They sold my bf and I the part and recommended we have a mechanic fix it because doing it ourselves could blow the engine. James the assistant manager and Mike made us feel so much better about our trip. Seriously these guys are amazing and I’m so grateful that we stopped here.

Jade

★★★★★

4 months ago

I came in knowing I needed break pads and knew nothing else. Mike was very sweet, patient, and helpful. You know what they say, “the only thing worse than a man is a man named Mike” but after this experience I think we should change the expression to “the only thing worse than a man is a man named Mike unless it’s Mike at the Orileys on college road, he’s the goat.”

Nia L

★★★★★

5 months ago

Today I stopped in because my engine coolant low, light came one. I asked Ashley if it was possible for her to show me how to open the hood of my car and point out where the coolant went. Ashley was wonderful! She was patient and explained to me my coolant was low, not out, and that it was still under pressure so it couldn't be opened. Better to wait until it was completely cool - like in the morning, then add the coolant. This happened at the O'Reilly's Auto Parts at 2401 SW College Rd in Ocala. I hope that O'Reilly's reads this and knows what a wonderful employee Ashley is! Great customer service is a rarity these days, but great customer service is very much alive and well at O'Reilly's!!

Tiana Lopez

★★★★★

3 weeks ago

Larry was an absolute life saver today! My vehicle wasn't starting in the same plaza as O'Reilly's. We were able to borrow a battery charger directly from the store and get the car started. We brought the vehicle over, Larry checked the battery, found it was the problem, and installed the new battery all while being extremely pleasant. He was able to make a really awful experience into a breeze. O'Reilly's on Silver Springs has such great customer service!!

Juejue Louis

★★★★★

3 weeks ago

I rarely leave ratings unless it is extremely worth it to me. I had the pleasure of meeting Chris the store manager at this specific location who was super helpful and more than happy to help me. I am a woman clueless when it comes to cars and it's always hopeful when there's someone genuinely willing and wanting to help you without wanting anything back in return. As small as it may be, the light that Chris helped me to replace was extremely big. I'm often driving back and forth with my precious cargo, which is my kiddos and that's turning light signal not working almost caused me too get in an accident. Now that is fixed, no more Road worries for me.