About Business
Jenkins Hyundai of Ocala Service is a highly-reputable Car Repair service provider based in Ocala, FL. Jenkins Hyundai of Ocala Service covers all facets of the Car Repair industry, with a focus on Auto repair shop, Auto air conditioning service, Auto tune up service. With over 2111 reviews and an average rating of 4.7/5, Jenkins Hyundai of Ocala Service is a trusted name in the industry. Their presence in Ocala, FL ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
Kevin Rowsey
★★★★★
2 months ago
Ikeya was amazing, very personable. Wish it was a lesser wait time since I got a oil change and a sensor replaced(arrived at 9:30 didnt leave til past 1) but other than that the service was great. Definitely will be back for future purchases/service
Robert Thompson
★★★★★
2 months ago
The service department at Jenkins Hyundai in Ocala, FL was a great experience. They were communicative, efficient, and a well-run overall. Highly recommend! My service advisor, Sam did his job and answered my questions perfectly. Job well done.
Ryan Tang Yuk
★★★★
☆
a month ago
The salesman m, Mr Albino, was great. The actual transaction was quick but the vehicle delivery took an ordinate amount of time. The financial transactions went really well with the associate demonstrating proficiency.
Kendra Skye Sarbaugh
★★★★★
2 months ago
Great experience. I purchased my 2023 Tucson in Leesburg however had to get it serviced at Ocala due to construction and I have never looked back. Another great experience and Ikeya is an absolute BLESSING! She took time to explain everything needed and go over things that were missed last visit. She went above and beyond to get me the best price on a past visit oversight. 10/10 would highly recommend!
Steve
★★★★★
a month ago
When I booked my appointment online, a list of service advisors popped up. Callie Zimmerman appeared first so I selected her. I will never choose anyone else ! She was very knowledgeable and updated me on the progress thru my visit. She is an asset to your organization and please recognize her on my behalf. Thanks and Regards, Steve Brown
Walter Lauder
★★★★
☆
3 months ago
Overall, nice clean place with some nice amenities, especially those who wait. Notice that the crowd were a lot of senior citizens and retirees. Small chat lets me know that they appreciate the snack bar and Café. The coffees and the Bottle Water. Furthermore, you made it modern with access to chargers and plug-ins to make waiting a little more bearable when you bring your electronics. That’s important.
Joanne Fleetwood
★
☆☆☆☆
3 weeks ago
At 9 AM the morning of the appointment day we received a phone call. The part was not in for our recall because it was not ordered. We live a bit of a distance away so had plans in Ocala designed around our appointment. We had to rearrange those appointments , too. So - stop asking how our experience was. It did not happen. Order your parts when you have appointments- especially recall appointments.
Craig Thomson
★★★★★
a month ago
In 9 years I’ve bought many new cars from Jenkins,There service department is the best ,excellent care! The girl that welcomed me at the door was the best very knowledgeable,and professional. I’d also like to comment on the husband and wife team that walk around the showroom floor,on every visit trying to sell you a car, not very professional, seeing my truck is still new,I like Jenkins a lot, however I don’t like that part of it. I bought my 2nd truck through them, even though I didn’t want another new vehicle, its kinda like being forced into something that wasn’t needed, now my payment are upside down. I will say this my next new car or truck won’t be bought at Jenkins…
Greg Inman
★
☆☆☆☆
9 months ago
They wrecked our 3 month old 2025 Palisade while fixing a tire. It took 5 weeks for them to finally fix the car the right way after trying to pawn off a Miss-matched paint job, a dinted door frame, and other issues the shop caused. Plus they left our car running for 2 1/2 hours after the collision so that our dash cam would overwrite the video of the accident. We actually caught the workers saying ‘This should cover our butts on this job!’ On video they didn’t erase. Crooks through and through. When we went to the sales Manager in total dissatisfaction with Service, he stated we would loose 17,000 in the trade! They also said the the Sales dept is separate from the Service department. How convenient! Stay away from Jenkins is my recommendation. -5 stars IMO!!! Now we have a devalued brand new vehicle we can never get a good trade value from on a trade-in whenever we want to in the future.
Robert T
★★★★★
5 months ago
Rocky called right after our new purchase to schedule for window tinting. Very pleased with process and went very smoothly.
Margie Picard
★★★★★
2 months ago
The staff are wonderful and very helpful. Robert Smith took very good care of everything. Love the fact that when we purchased the car my husband made sure I had the extended warranty and service thanks to Tyler and the staff. It has been great as he has passed and thanks to Jenkins I have no automobile worries.
Joshua Harmon
★★★★★
3 weeks ago
I bought my car from Carolyn 6 years ago and both Courtney and Bobby is the service dept. every experience is great. They go above and beyond to keep me informed every step of the way and are honest about it all. Would highly recommend for sure.
David Dunkin
★★★
☆☆
2 months ago
Well the oil change went fine! Unfortunately, during the waiting time I was approaching by someone who wanted to sell me a car and had already picked out several! After explaining AGAIN that I had two more years on my 10 year warranty plan I was not interested. I go through this every time I come in for several and it is annoying! And always by a new person! Then a person wanted to have my windshield replaced because he found a few small chips!!! THEN another person wanted to sign ok on $ 1,500 for some quote important repairs! Ridiculous! Funny my car was fine driving home! Funny when I first arrived they said they would get me in and out fairly quickly! Although following on the app you provide it took an hour for the “inspection” I the oil change/tire rotation is just an excuse to bill unsuspecting seniors of much mine money! The only reason I come back is pressure the warranty! I also notice that you go through a lot of people!
Janice Barnett
★★★
☆☆
2 months ago
The service department was excellent as always. However, I would have appreciated being informed by the cashier that there was a 3% surcharge on using a credit card. I was not aware of that or I would’ve paid cash. I called back and asked if she could cancel it, but she said I could not be reimbursed the 3%. I just think that customers need to be made aware of that before the sale.
Paul D
★★★★★
a month ago
We came in for 6 month service. It was under warranty, so we didn't pay anything. Eric was our service technician & he was incredible! Paul has cancer & is going through chemo. Eric put us in the private room, said he'd see what he could do about getting the service expedited & delivered about 45 minutes later! We were told it could be up to an hour & half. He went up & beyond our expectations! Excellent customer service as well! Great experience & kudos to Eric for a job well done! Thank you Jenkins & Eric!
Alan Fletcher
★★★★★
2 weeks ago
I was there to have a hitch installed on my Santa Fe, and ran into problems with the installation. Jessica Roberts - my service advisor - and her service manager were awesome. They immediately stepped up and worked on making things right. Thank you for a job well done.
Stephanie Dannells
★★★★★
3 weeks ago
Service advisor Gage Ball makes the process a breeze. From scheduling to checkout it is always a wonderful experience. He always keeps me updated throughout my service on the progress of my vehicle. I never have to wonder if the work recommended is necessary here like you do at other facilities. He explains each need thoroughly and with integrity.
Beverly Milnick
★★★★★
3 weeks ago
After getting a check engine light and a letter for software update I scheduled my appointment and asked for Gage as my service advisor because he was so attentive and has excellent communication skills and once again he was there to explain exactly what was going on and living up to his name. Thanx Gage! I am happy with everything about Jenkins and when it’s time (Not Now! ) I will seriously consider my next purchase because of the way my service calls there have gone!
Terry Hiley
★★★★★
a month ago
Kelly Kruis is the BEST! She easily remembered me from my first purchase there, and made this one so much fun. She knew what I wanted - what I liked and needed, and didn’t waste my time with things she knew I wouldn’t like. So easy to become friends with her and she guided me through the processes with ease. I really enjoyed the time!!! Yes, I would always love to pay less, get more, etc, just like everyone else, but I know I can’t get something for nothing. LOL. I am in love with my new vehicle! Couldn’t be happier! Thanks Kelly!!!!
Michael Dominick
★★★★★
a month ago
My wife needed a new vehicle. I saw online they had a manager's special for a honda pilot trailsport. When he arrived they had the vehicle waiting for us to test drive. The salesman showed us some very nice safety features of the vehicle, which was important to me and my wife. My wife liked the vehicle so we traded in her old one and drove off in a new honda pilot. My wife is very happy with the vehicle.
