Jenkins Hyundai of Ocala Service

Stephanie Dannells

★★★★★

3 weeks ago

Service advisor Gage Ball makes the process a breeze. From scheduling to checkout it is always a wonderful experience. He always keeps me updated throughout my service on the progress of my vehicle. I never have to wonder if the work recommended is necessary here like you do at other facilities. He explains each need thoroughly and with integrity.

Alan Fletcher

★★★★★

2 weeks ago

I was there to have a hitch installed on my Santa Fe, and ran into problems with the installation. Jessica Roberts - my service advisor - and her service manager were awesome. They immediately stepped up and worked on making things right. Thank you for a job well done.

Paul D

★★★★★

a month ago

We came in for 6 month service. It was under warranty, so we didn't pay anything. Eric was our service technician & he was incredible! Paul has cancer & is going through chemo. Eric put us in the private room, said he'd see what he could do about getting the service expedited & delivered about 45 minutes later! We were told it could be up to an hour & half. He went up & beyond our expectations! Excellent customer service as well! Great experience & kudos to Eric for a job well done! Thank you Jenkins & Eric!

Janice Barnett

★★★☆☆

2 months ago

The service department was excellent as always. However, I would have appreciated being informed by the cashier that there was a 3% surcharge on using a credit card. I was not aware of that or I would’ve paid cash. I called back and asked if she could cancel it, but she said I could not be reimbursed the 3%. I just think that customers need to be made aware of that before the sale.

David Dunkin

★★★☆☆

2 months ago

Well the oil change went fine! Unfortunately, during the waiting time I was approaching by someone who wanted to sell me a car and had already picked out several! After explaining AGAIN that I had two more years on my 10 year warranty plan I was not interested. I go through this every time I come in for several and it is annoying! And always by a new person! Then a person wanted to have my windshield replaced because he found a few small chips!!! THEN another person wanted to sign ok on $ 1,500 for some quote important repairs! Ridiculous! Funny my car was fine driving home! Funny when I first arrived they said they would get me in and out fairly quickly! Although following on the app you provide it took an hour for the “inspection” I the oil change/tire rotation is just an excuse to bill unsuspecting seniors of much mine money! The only reason I come back is pressure the warranty! I also notice that you go through a lot of people!

Joshua Harmon

★★★★★

3 weeks ago

I bought my car from Carolyn 6 years ago and both Courtney and Bobby is the service dept. every experience is great. They go above and beyond to keep me informed every step of the way and are honest about it all. Would highly recommend for sure.

Margie Picard

★★★★★

2 months ago

The staff are wonderful and very helpful. Robert Smith took very good care of everything. Love the fact that when we purchased the car my husband made sure I had the extended warranty and service thanks to Tyler and the staff. It has been great as he has passed and thanks to Jenkins I have no automobile worries.

Robert T

★★★★★

5 months ago

Rocky called right after our new purchase to schedule for window tinting. Very pleased with process and went very smoothly.

Greg Inman

★☆☆☆☆

9 months ago

They wrecked our 3 month old 2025 Palisade while fixing a tire. It took 5 weeks for them to finally fix the car the right way after trying to pawn off a Miss-matched paint job, a dinted door frame, and other issues the shop caused. Plus they left our car running for 2 1/2 hours after the collision so that our dash cam would overwrite the video of the accident. We actually caught the workers saying ‘This should cover our butts on this job!’ On video they didn’t erase. Crooks through and through. When we went to the sales Manager in total dissatisfaction with Service, he stated we would loose 17,000 in the trade! They also said the the Sales dept is separate from the Service department. How convenient! Stay away from Jenkins is my recommendation. -5 stars IMO!!! Now we have a devalued brand new vehicle we can never get a good trade value from on a trade-in whenever we want to in the future.

Craig Thomson

★★★★★

a month ago

In 9 years I’ve bought many new cars from Jenkins,There service department is the best ,excellent care! The girl that welcomed me at the door was the best very knowledgeable,and professional. I’d also like to comment on the husband and wife team that walk around the showroom floor,on every visit trying to sell you a car, not very professional, seeing my truck is still new,I like Jenkins a lot, however I don’t like that part of it. I bought my 2nd truck through them, even though I didn’t want another new vehicle, its kinda like being forced into something that wasn’t needed, now my payment are upside down. I will say this my next new car or truck won’t be bought at Jenkins…

Joanne Fleetwood

★☆☆☆☆

3 weeks ago

At 9 AM the morning of the appointment day we received a phone call. The part was not in for our recall because it was not ordered. We live a bit of a distance away so had plans in Ocala designed around our appointment. We had to rearrange those appointments , too. So - stop asking how our experience was. It did not happen. Order your parts when you have appointments- especially recall appointments.

Walter Lauder

★★★★☆

3 months ago

Overall, nice clean place with some nice amenities, especially those who wait. Notice that the crowd were a lot of senior citizens and retirees. Small chat lets me know that they appreciate the snack bar and Café. The coffees and the Bottle Water. Furthermore, you made it modern with access to chargers and plug-ins to make waiting a little more bearable when you bring your electronics. That’s important.

Steve

★★★★★

a month ago

When I booked my appointment online, a list of service advisors popped up. Callie Zimmerman appeared first so I selected her. I will never choose anyone else ! She was very knowledgeable and updated me on the progress thru my visit. She is an asset to your organization and please recognize her on my behalf. Thanks and Regards, Steve Brown

Kendra Skye Sarbaugh

★★★★★

2 months ago

Great experience. I purchased my 2023 Tucson in Leesburg however had to get it serviced at Ocala due to construction and I have never looked back. Another great experience and Ikeya is an absolute BLESSING! She took time to explain everything needed and go over things that were missed last visit. She went above and beyond to get me the best price on a past visit oversight. 10/10 would highly recommend!

Ryan Tang Yuk

★★★★☆

a month ago

The salesman m, Mr Albino, was great. The actual transaction was quick but the vehicle delivery took an ordinate amount of time. The financial transactions went really well with the associate demonstrating proficiency.

Robert Thompson

★★★★★

2 months ago

The service department at Jenkins Hyundai in Ocala, FL was a great experience. They were communicative, efficient, and a well-run overall. Highly recommend! My service advisor, Sam did his job and answered my questions perfectly. Job well done.

Kevin Rowsey

★★★★★

2 months ago

Ikeya was amazing, very personable. Wish it was a lesser wait time since I got a oil change and a sensor replaced(arrived at 9:30 didnt leave til past 1) but other than that the service was great. Definitely will be back for future purchases/service