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About Business
Conveniently located in Ocala, FL, Pep Boys has established a strong presence in the Car Repair market. They have specialized expertise in Tire shop, Auto repair shop, Oil change service, making them a top-choice Car Repair specialist in Ocala. Backed by 941 satisfied customers, they currently hold a prestigious 4.1/5 star status on our platform. They take pride in serving the diverse needs of Ocala, FL residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Pep Boys is the go-to destination for quality and service in Ocala, FL.
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Google Reviews
Jordan Robertaud
★☆☆☆☆ If I could give 0 stars to this location I would. I arrived at this Pep Boys location at 8:00 AM yesterday morning for a confirmed coolant hose leak. After checking in, I was told to wait in the back while they diagnosed the issue. I was later quoted around $400 and informed the replacement hose would arrive in the afternoon. With no other transportation, I agreed and waited. From that point forward, communication was nearly nonexistent. No updates were given unless I went searching for someone. At approximately 1:30 PM—over five hours later—I was finally told the part would arrive in “15 minutes” and that labor would take about an hour, implying completion around 3:00 PM. By 4:30 PM, with still no progress, I went back to the front desk. Only then was it revealed that the wrong part had been ordered. Instead of clearly taking responsibility, the advisor attempted to downplay the mistake and “show” me the issue, as if it were not obvious that an incorrect hose had been ordered and an entire day wasted due to their error. When I asked for my vehicle to be put back together so I could leave, the situation deteriorated further. Not only was the interaction handled poorly, but the car was returned to me in a careless and unprofessional state. The damaged hose was simply thrown into the engine bay rather than being properly reinstalled or secured. The engine cover was also left unseated and not clipped back into place. No attempt was made to return the vehicle in the same condition it was received. As I was leaving, a technician who had not been involved in the service interaction made inappropriate and unprofessional remarks instead of allowing the situation to be resolved calmly. This experience reflects a complete breakdown in basic service standards: • Wrong part ordered • No proactive communication • Hours of wasted time • Poor reassembly of the vehicle • Unprofessional staff conduct Mistakes happen in automotive repair. What matters is accountability and professionalism. This location demonstrated neither. I would strongly caution anyone who values their time, their vehicle, and respectful treatment to reconsider trusting this shop.
Aaron Paschal
★★★★☆ Had a mechanical failure - vehicle overheating - en route home to Ga from Fl on a Sunday afternoon. Quickly pulled off highway refilled radiator but overheating issue remained. Had vehicle towed to Pep Boys for the repair and tow truck transport me to a hotel. Chose pep boys because I've used them in the past but they are not service provider back home. I spoke with one individual, I think Rich, giving him the heads up my vehicle was coming for repair. The Mgr took care of me the following morning. Got vehicle assessed then gave me paperwork on cost and gave me a reasonable discount on parts. I was very pleased overall, had coffee in clean lobby, was comfortable during my 3-4-hour radiator replacement repair. Was a little pricey but understood and felt like price was fair. Kudos to the Mgr who helped me and Rich who I called the night before. Even the mechanic was courteous when they showed me the issue in the job. Would have preferred to see a lifetime warranty rather than 1 year. All was well and afterwards had a nice safe drive home. Thank you Pep Boys!
Ross Epstein
★☆☆☆☆ Extremely rude interaction. I came in around 7:15PM on a Saturday. There had been a semi truck wreck on the expressway about 3 miles up the road that I was behind and my tire was punctured. I had to stop and wait for police with the person who was hit. I came in to PepBoys and asked about getting my tired patched. The gentleman working the front counter (Alex) responded extremely rudely and coarsely with "It's a bit LATE for that don't you think?!". I explained to him the situation and he got extremely irritated and and said they'd work on it but I needed to "Move my damn car closer because" he couldn't work on it "all the way over there". I moved the car where he asked me to, and the other gentleman who was extremely kind, pulled it into the bay while Alex took my information. He went into the bay and came back a few minutes later and rudely went "Where's the key for these tires?". My car had the locking lugs, which I had told him when I came in. I informed him again that I didn't have the key. His response? "How the hell am I supposed to patch your tire if I can't get the damn tire off?". I explained I didn't know that would have to be done, and didn't know that they wouldn't have a key for it. My fiance had called a bit earlier but I never heard anything back, and apparently they had told her they wouldn't be able to have a tech remove the key until the morning. I had arrived at PepBoys before she told me this exchange. How is this important? It's at this point when Alex tossed his clipboard on the desk and aggressively and condescendingly said between being huffy "Wait.... Did some girl call here earlier about this car? I already told that girl on the phone that there's no tech until tomorrow to do it. I'll put some air in your tires, but that's it. I'm not doing it tonight. Come back tomorrow.". I get coming in 45 minutes until close isn't ideal, but to be insanely rude and condescending and nasty to someone is uncalled for. It was a tire patch, not a complete engine rebuild. If these are the kind of people that PepBoys is allowing to work for them then I won't be coming to them anymore.
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