Honest-1 Auto Care

Emma Schneider

★★★★★

a year ago

These guys are great! I have a Volvo C30 which is weirdly rare and mechanics are hard to find. They got me in right away to replace my PCV valve this past fall, and even GAVE ME A RIDE to and from the train station, AFTER HOURS!! Oil changes are very reasonably priced considering my car takes a million quarts of fancy European blend, and they do it while you wait. Along with this, you'll get a full inspection and comprehensive explanation of whatever issues they find (including pictures, which is super helpful). Mechanics can be hard to trust, especially as a woman, but I do genuinely feel they are honest about what needs to be done and what can wait. Miles and staff are always very friendly and patient while explaining the diagnosis. Also think their rates are reasonable. I'm glad to have found them and will bring my car there for whatever I can't do myself! Edit: wanted to add- +5 for the cookies, +10000 for not moving my seat!! Thanks, guys! :D

Sean Adams

★★☆☆☆

2 years ago

After the initial brake “inspection,” they stated that it would cost several thousand dollars to put on all new rotors and pads, bleed the line, and two new calipers. They also said there were many other issues, but I had just installed a new engine two weeks prior, and all of these items were checked on by the engine repair shop. I told them this but they failed to listen and said these issues were major. Regardless, I pushed back on their price. They offered me another price that still wasn’t great. I eventually got the van back and started to replace the brakes myself. They had not even taken the calipers off as they had stated in the report that they sent me. They also got grease on the ceiling of my interior cabin and never reinstalled the engine air filter hose or clamp. They lied in their report and then didn’t even complete putting the engine components back together. I have no idea why this place has such good reviews. Not honest at all. The only redeeming moment was that they refunded me the charge for the “inspection”.

Thomas Reingold

★★★★★

2 months ago

Roberto was very helpful and took care of me in a fantastic way. He did a great inspection and would come back here again.

T W

★★★★★

11 months ago

this review is a bit late, but a while back (i think half a year ago), we had an emergency pit stop at the tire air pump nearby at the mcdonald's but we still ended up with a flat tire. thankfully, the honest 1 auto care was right behind there. they immediately took our car in and started working on it, and they were very nice to walk us through potential options and solutions with the potential of replacing the tire. in this review, i just wanted to thank sean and the lady at the front who I didn't catch the name of for their kind customer service. the situation leading up to the flat tire was pretty stressful, and they were very kind and worked with us very well. thanks!

Jenn James

★★★★★

8 months ago

I’m very happy and pleased! We call and they make a place to receive me and did the oil change, tires rotation and also change of air filter. I really feel happy for the job they did at a great price for me. I recommend this place and for sure will go back.

Fatboy3503 Fatboy3503

★★★★★

a month ago

Great job and highly recommended. And they also let me know of issue that I need to address before they cause a problem. Thank you again

Asim Haq

★★★★★

9 months ago

Exceptional experience at Honest1! The staff (Sean & Mile) were knowledgeable, friendly, and transparent about the repairs needed for my vehicle. The service was VERY DETAILED and inspection report with pictures was AWESOME! The prices was a little high for a full syntactic oil change. However, the quality of SERVICE & WORK was top-notch and it was worth it. Highly recommend this shop for all your auto repair needs!

Wayne Hayes

★☆☆☆☆

Edited a year ago

Had serpentine belt tensioner replaced. It started rattling a few days later. I took it in, they said it was fine. Well, today it failed, came totally loose and trashed my serpentine belt and stranded me 45 miles from home. Plus I wanted the them replaced without a warranty but they refused and charged more than the dealer and almost twice what it costs without the warranty. I don’t trust their work with a foreign car (BMW). My mechanic would have charged less than half and I wouldn’t be in this horrible mess. Your response below is incorrect. Your technicians didn’t say ANYTHING about my HVAC system. Moreover, I took it to my qualified BMW mechanic. He said the bolt for the tensioner had been cross threaded and that’s why it failed. It damaged my crank pulley. All this resulted in over $1700 in damage. I should at least get my $800 back but it should be $1700. Based upon your incorrect response which sounds like a lie I am not expecting you to own up to it so your warranty is not worth paper it’s written on. I should have waited and paid my mechanic $375 to do it right the first time. Now I’m out $1700 + $800. I reiterate BAD experience. This will be added to Yelp, BBB and any other reviews I can find. Horrible.

G R

★★★★★

3 months ago

I was on my way to watch my grandkids and there was bad snow on the roads, when I realized I had a flat tire. Luckily, I pulled over and was right by Honest Auto Care! They were not only able to help me with my spare, but I was in and out of there in 15 minutes & wasn’t late to watch my grandkids! Both Miles and Jose were friendly, and beyond helpful!

jake rapsin

★★★★★

9 months ago

Had my 13 335 here after I hit a median both Sean and miles were awesome they were clear with what it needed and even helped out when I decided to get my own parts to put these sick wheels and lower it definitely come back, highly recommend

Megatron Melby

★★★★★

Edited 6 months ago

I always have a great experience at Honest-1. They took excellent care of my car and went above and beyond with the work they did. Miles and Sean made me feel truly appreciated as a customer, which is rare to find these days. I highly recommend to anyone looking for a trustworthy and reliable mechanic shop.

Jim Gullen

★★★★★

3 months ago

This shop was my 5th stop of the day for a repair or possible replacement of a part. None of the other shops offered an alternative or said they could not do it after my asking. So my last stop was here and I asked how much to replace part. Instead of just quoting me a price they were kind enough to take a look with me. I did not have to say anything. They looked at the problem and we all agreed there was a better and more affordable option. I cant even put into words how happy I was. They completed the repair in a few hours and even picked me up at home to come get my car. I can't thank the crew over at Honest-1 Auto Care enough. They really made my day. Thank you again

Brad Shuler

★★★★★

4 months ago

My experience with the knowledgeable service writers and experienced service crew in the back was amazing. They were fair priced, offered financing if needed, and were quick getting my car fixed. Highly recommend you go see Brad or Miles for all your car care needs.

Maria Cotts

★★★★★

5 months ago

While in Elgin, my vehicle tire light came on and we stopped here where the staff literally stopped what they were doing to help me. He was very attentive to details. Although they didn't have my tires in stock the filled my ties with as much air as possible to get me to another tire shop. At no charge at all!Now a days this is very rare! Great services. So much appreciated. Good to know there are still some good business.

Rosario De Leon Gonzales

★★★★★

a month ago

Miles is always so professional with a friendly demeanor! Whenever we have car troubles we don't stress because we know our car will be well taken care in a timely manner. Javier is also super friendly! Definitely will continue coming here!

Praveen Ravi

★★☆☆☆

2 months ago

Amending my 5 star review due to a couple of unsatisfactory experiences with the front desk 1- in June 2024, I got a big service done here, cost me around a grand. One of the services was recommended as critical by the front desk person to the extent that they would get it done on their car immediately if it happened to them. So I believed him and gave the go ahead. Happened to speak with the mechanic who worked on my car while picking it up and he said that particular fix could’ve waited another 4-5 months because the component wasn’t fully worn out. I was disappointed because i would’ve preferred staggering out the service to reduce the cost but only went ahead with the whole thing because of the urgency imposed by the front desk. 2 - late 2024 I purchased new tires from Costco. Mid-2025 the front desk guy tells me one of the tires has some kind of bruising on the side wall and I should replace the entire tire. I was surprised because they were new tires and I’m not a rash driver, but he highly recommended I replace it and gave me his quote for the service. I didn’t go ahead and instead went to Honda for the next service and specifically asked them about the tires, they said no issue. Today I’m coming back from another service from Honda and they specially did tire rotation and said nothing’s wrong with the tires. So now I’ve lost all confidence with the front desk’s recommendations. I gave a 5-star review previously because I really liked the service and but now I feel I was taken advantage of as a layman who doesn’t understand cars. Just wanted to let you guys know. Thanks.

Collen Kukaj

★★★★★

a month ago

They are always good to me and let me know how to space repairs with safety in mind. They help apply appropriate current coupons too. I hate spending money but the experience has always been pleasant with EVERY employee there despite! And the cookies? Nice touch! Shoulda married that mechanic back in the 90's from high school, oh the $ I would have saved! I wanted handsome AND handy... Keep up the great work! - Greedy Gerdie, AKA Colleen Spencer