Christian Brothers Automotive Aurora

Daniel Welter

★★★☆☆

a year ago

Christian Brothers Automotive in Aurora is a really nice shop. The waiting area is clean and comfortable, and the staff is always professional and respectful. Their detailed inspection reports and shuttle service are great touches that make the experience more convenient. That said, I’m giving them three stars because their pricing is on the higher side—sometimes even more expensive than the dealership. While they do solid work, I’ve noticed them recommending services that aren’t actually needed. For example, they told me my sway bar links needed to be replaced because they looked like the original factory parts. The funny thing is, I had replaced them less than 1,000 miles ago—with OEM parts. Just because they weren’t aftermarket didn’t mean they were old. Another time, they recommended replacing my cabin air filter because of a mileage-based sticker I had put under the dash. What they didn’t realize was that I had already replaced it myself, so they were going off mileage rather than actually checking the filter. If you don’t mind the higher prices and can double-check their recommendations, they’re a solid choice. The service and attention to detail are definitely there, but it’s worth making sure everything they suggest is actually necessary.

Carolyn Jones

★★★★☆

7 months ago

I have no problem with the oil change itself. My problem is the cost. I have never paid $99 for an oil change. Also, when I called before my appt inquiring about the rate I was told $69 (slightly more than what the dealer was charging but I was trying to support local). Being on fixed income, in the future I'll probably pursue less expensive options.

Doris Rodriguez

★★★★★

3 years ago

By grace I was led to Christian Brother’s Automotive and by grace I will continue to have my vehicle serviced here. Honest inspection, reasonable pricing. From the moment I called to schedule an inspection I have been greeted with quality hospitality and attention. Highly respectable staff. Thank you for a one of a kind experience. I’ll see you all soon!

Nick Orlowski

★★★★★

3 months ago

Fair prices, great service and clean atmosphere. Chris at Christian Brothers is fantastic to deal with. When you call…YOU ASK FOR HIM. - Nick O.

Ellen Lakin

★★★★★

7 months ago

Came here on a whim because of a loose heat shield causing noises- previous shop told me it was a problem with the brakes and to have them checked out… Christian brothers confirmed it was just the heat shield. Reattached it where possible and got my car back within 24 hours. I loved the online view of the appraisal that showed exactly how each part they were talking about worked in the car. Helped me feel very informed and confident in making my repair decisions. Thank you!!

Carly Legner

★★★★★

3 months ago

Have gone here twice already & will keep coming back! New tires, oil change, TPMS issue was resolved, etc. Eric did such a great job! Highly recommend this shop! 🚗

SHAWN LEWIS

★☆☆☆☆

8 months ago

This experience is directly and indirectly affected me about the services that was received from this location in Aurora Illinois on New York St. my son took his vehicle to this location on two occasions. The first occasion services were not totally completed that he needed rendered, but he was charged the full price that he was quoted for the total Services The second time that he took his vehicle he explained exactly what he thought the situation was and they agreed to help him come to some kind of determination some kind of Clarification of his thinking what the issue could be they charged him $150 to tell him that it was his battery what testing of the battery they did I’m not quite sure but replacing the battery and the contacts the not the boat they go into the contacts one was put in Opposite direction of what it should’ve been put in making it just about impossible to get to it and the boat was extremely extremely tighten that it was impossible to break the grip….upon returning the vehicle back so they could break the grip and we could have a new battery replaced. They did none of what should’ve been done or what was asked to be done no accountability… We don’t know which technicians worked on the car, but the service person greeter that we encounter upon walking into the corridor of the establishment was to my first time he was very Nonchalant about the services indirect and answering questions in advertently disrespectful and did nothing to correct the situation nor being accountable for what created the mishandling of and bad service I am very disappointed and I feel bad for my son because I was the one who recommended that he take his vehicle there and they Seem to have taken advantage of a vulnerable young man just wanting some honest corrections done to his vehicle so that he could put it back on the road correctly this kind of thing happens more than we know and what to speak about this place is Christian brothers by name, but are the employees Christians by faith or by heart ?I will never ever recommend this place to friends or family Being that this establishment is very new to our community here in Aurora I was hoping for better. …while we were shooed off until tomorrow and upon tomorrow services were still not rendered that solved anything. It only created a worse situation for us AND THE SERVICE PERSON KNOWS WHAT HE DID!!!!

Raymond Martinez

★★★★★

3 months ago

They were very professional and polite. The service was completed when promised and the tires were great in the snow. Edwin and his team understand customer service!

Robin Johnson

★★★★★

2 years ago

I highly recommend Christian Brothers to anyone in the area in need of car service. I dropped my car off before work and was pleasantly surprised to receive a ride to and from my workplace. The front desk staff were not only efficient but also very friendly,(he made me two cups of coffee) making the entire experience hassle-free and enjoyable." Very affordable.

Jonathan Cielo

★★★★★

5 months ago

I had a great experience with the staff — they were super nice and helpful. I really like how they take pictures of every part they think might need to be replaced or fixed. It makes me feel confident that my car is in good hands.

Alonda G

★★★★★

4 months ago

Andrew helped me on his lunch break, I had an issue with my license plate screw, he resolved the issue expeditiously, and gave me the correct screw. These ppl really go above and beyond! He refused my tip so I had to make a review about his exceptional service, they have gained a new longtime customer!

Alec Lenenfeld

★★★★★

2 months ago

I’ve had consistently excellent experiences with Christian Brothers Automotive.The staff is friendly, honest, and takes the time to explain what’s needed without any pressure or upselling. The quality of work is consistently great, and the entire experience feels far more professional and trustworthy than many other auto service shops. Highly recommend.

Danielle Davies

★★★☆☆

a month ago

GET SECOND AND THIRD OPINIONS WHEN IT COMES TO THE COST! While it is a clean looking building inside and out and looks professional, their prices are insane. I went there earlier for a second opinion on the price of a part and they were almost double the cost of my mechanic that I've been using for the last 20 years. that's too bad because they are literally 3 minutes away from my house. But I will gladly drive an extra half an hour to save hundreds of dollars per visit. Their markups are insane!

Alex Xue

★★★★★

10 months ago

First time here. Brought in my RDX for a transmission oil drain and refill. They are very transparent on pricing. I called ahead and got a quote, they are quite competitive in pricing also. Service was good, and mechanics are happy to chat with you on details of vehicle. Manager on duty was very knowledgeable. Highly recommend this place. Does NOT have any sketchy mechanic vibes. Nice, clean, professional, and transparent. Will come back again.

Matt Prather

★☆☆☆☆

3 weeks ago

Would not recommend. Went in for electrical work and they charge diagnosis. I understand charging diagnosis and I'm fine with that. But if I wanted to get the repairs done I would have to pay diagnosis and the cost of fixing my car when most places would waive diagnosis if the work was done with them

Elena Hristovska

★★★★★

5 months ago

I had an excellent experience with this repair shop! They recently changed the oil and filter on my car and also provided a complimentary multi-point and brakes inspection. From start to finish, the team was friendly, professional, and accommodating. Since I couldn’t stay long enough in one day for both the oil change and inspection, they kindly split the service into two appointments to work around my schedule, which I really appreciated. They were also very thorough with the inspection—it took about 45 minutes, and they provided me with a detailed report including photos and clear explanations. They gave me an honest estimate of the work that will need to be done eventually and let me know what can safely wait. Overall, I’m extremely happy with their service. They are thorough, transparent, and genuinely care about their customers. I’ll definitely be back and highly recommend them to anyone looking for reliable car care!

Diana Ballesteros

★★★★★

3 months ago

I recently purchased a used vehicle and brought it to Christian Brothers Automotive in Aurora for its scheduled 60,000-mile service. From start to finish, I was thoroughly impressed by the quality of service, the transparency, and the proactive communication provided by the entire team. The most outstanding aspect of my experience was the modern and efficient communication process. I immediately received a text message containing a direct link to the full digital inspection report. This report was incredibly detailed, showing exactly what was inspected, the status of each component (good, requires attention, or suggested service), and the corresponding recommendations. What truly set this experience apart was the ability to manage the service entirely online. Directly from that link, I could review every suggested item, easily approve or reject services I wanted performed, and ultimately pay the invoice. This level of control, transparency, and convenience is truly next-level for the automotive industry. Thanks to the dedicated team in Aurora, my newly purchased used car is running like brand new. I highly recommend Christian Brothers Automotive for their commitment to quality, honesty, and making the entire repair and maintenance process seamless for the customer. Thank you! See ya next time.