About Business
Merlin Complete Auto Care is a leading Car Repair specialist serving the Aurora, IL, Naperville area. They provide a wide variety of solutions, including Auto repair shop, Brake shop, Oil change service, and other Car Repair tasks. Boasting a solid 4.7/5 rating from 238 verified reviews, their reputation precedes them. As a locally-owned business in Aurora, IL, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Aurora, IL.
Google Reviews
Frenado Gomez
★★★★★
3 months ago
Great management always on top of providing excellent customer service. I don’t give many reviews but I trust this place with my life and my cars
Arnav Bhargava
★★★★★
6 months ago
andrew was great with helping us out with our headlight being out. he took care of it and was very professional and kind to us. we will certainly recommend him and this mechanic shop to our friends!
Ginger Langlois
★★★★★
7 months ago
Outstanding customer service and repair work. The manager was very kind and honest about the repairs my vehicle needed. This shop gets a 10/10 and will be my go to if/when needed in the future. Highly recommend.
Suzanne Jeter
★★★★★
Edited 10 months ago
I'd like to leave a 5 star review for this small business. The manager kindly explained to me all the work that my older car needed to fix the AC system. I appreciate hearing from him. He also offered me a better price than the job warranted for the amount of work done. A simple miscommunication caused an hours long delay in picking up my car. I am grateful for hearing from the manager today.
Andrea Yerkes
★★★★★
7 months ago
I’ve gotten my oil change here several times. The staff is always fast and do a good job. Andrew the manager is very friendly and professional. I called earlier in the day realizing I was overdue for my oil change. He was able to squeeze me in today and I’m very thankful for their flexibility!
Felecia Spinks-Jackson
★★★★★
2 months ago
Employees are always friendly and knowledgeable. I appreciate the information, photos, and videos regarding what is needed for my car.
Aayan Ahmed
★★★★★
4 months ago
Very good experience on my car checkup. The mechanics were extremely kind and helpful. Did a full diagnostic on the car with specifics on what’s good and bad.
Urooj Ali
★★★★★
3 months ago
The team here is very helpful and friendly, they got my car and in out quickly and did a great job., at a good price!
FIRE and ICE Helande
★★★★★
6 months ago
They saved the day!! Car was dead, dealer wanted $500+ for battery install AND they said to get a tow. I called Merlin, they offered to come to my house to jump my car, got battery from NAPA in Oswego (nice guys too) and Merlin did the battery install, checked my car setting and filled air in tires for $60!! I'm going again for my service needs. Andrew gets ⭐️⭐️⭐️⭐️⭐️ stars too for his awesome customer service!! Thanks guys!
Paula Bailey
★★★★★
2 months ago
The crew at my nearby Merlin shop made time to repair a hanging wire that was keeping me from being able to get my car tested for emission inspection. They took care of it and I was able to pass the inspection.
Hailey Caudill
★★★★★
6 months ago
had to bring my car in after another mechanic said it needed new brakes pads. i was under warranty so i brought it back into merlin. not only did they show me that everything in my car was just fine, instead of charging me the fee for the inspection they said since i was running late to not worry about it! they were incredibly professional and understanding. as a woman who has had mechanics pull a fast one on me, merlin is for sure trusted.
Bernie Laskowski
★★★★★
5 months ago
We have used them for all of our automotive needs for several years. Honest, professional service. I o owe alot of people question mechanics. They have always been spot on for everything. Cannot recommend them enough.
Matthew Jones
★★★★★
6 months ago
I always have a great experience working with these guys. They have helped me fix multiple problems on my Camry. The managers Cesar and Andrew are easy to work with and always give me a fair price on my repairs. 10/10 would recommend!
ianallen13
★★★★★
6 months ago
Took our minivan in for an oil change and asked them to also look at the bottom, left bumper and our sliding door and let us know how much it would be. Came to pick it up and they fixed both the left bumper and the sliding door and just said there was no charge because it just needed to be cleaned and it was minor effort that was really nice of them and they went above and beyond so got three things taken care of for the price of one oil change. Very happy!
Karla Navarro
★★★★★
4 months ago
I came in for an oil change and witnessed an unfortunate situation where a customer was being very rude and disrespectful to Andrew, the General Manager. I was truly impressed with how Andrew handled it — he stayed calm, polite, and professional the entire time. Despite the incident, he continued to provide excellent service and made sure every customer, including me, was taken care of quickly and efficiently. It’s rare to see that level of professionalism under pressure. Great job, Andrew, and thank you for keeping the experience positive!
Steve Gumm
★★★★★
3 weeks ago
I’ve been going to auto shops for over 30 years and without question, Andrew and his team at Merlin’s are the best in the business. You want people who are not only exceptional at what they do, but they give it to you straight and actually look out for their customers. If you’re in need of auto service - you can trust these guys to do what’s right. I can’t recommend this place enough.
david krzywanos
★
☆☆☆☆
3 months ago
I brought my car in for them to fix my intoxalock device. They told me to come in on a Tuesday. I used one of my limited vacation days at work. They apparently had some problems and asked me if I could bring my car in the next day, Wednesday, when the more experienced guy who works on intoxalock devices would be there. They could've just told me to bring my car in Wednesday when the experienced guy would be there in the first place. When they finally got around to fixing my intoxalock system, they told me it would be fixed in a couple hours. I call them before a couple hours have past, they told me they ran into some issues and they'll be keeping my car longer. I told them, "you said a couple hours." they said, "You have to allow some extra time in case we run into problems." They could've told me that. I made plans because they told me it'd be a couple hours. I had to change my plans. If they think there is a possibility of running into problems, then dont tell people your car will be ready in a couple hours. They should tell people, "it will take a couple hours, unless we run into problems." They have a lack of communication. But most importantly, the manager, I think he was the manager, told me he was drinking the night before and he was "still feeling it." He's telling me, a stranger, a customer, that he's hung over.? So, essentially, this guy is hung over, not being in a sober frame of mind, and he's working on my car and other people's cars. I think that's very irresponsible and potentially risking peoples lives, not being sober and working on peoples cars. I've never written a review before, I just thought I should write this, hopefully people will read this. I wanted to warn people to let you know what you're dealing with.
dealz 1947
★★★★★
5 months ago
Andrew Hein, the General Manager at Merlin Auto Care, truly stands out as the best I’ve ever encountered. From the moment I arrived, Andrew made the entire experience smooth, transparent, and stress-free. He’s incredibly knowledgeable about every aspect of automotive care and takes the time to explain everything clearly, ensuring you understand what’s needed and why. Beyond his expertise, Andrew is genuinely kind, honest, and helpful, always going the extra mile to make sure customers feel valued and confident in the service they receive. It’s rare to find someone who combines professionalism, technical skill, and true customer care the way Andrew does. Merlin Auto Care is lucky to have him, and I’ll definitely be returning because of the exceptional service he provides. If you’re looking for a place you can trust with your vehicle—and a manager who truly cares—ask for Andrew Hein. He’s simply the best.
Brian Barrera
★
☆☆☆☆
8 months ago
After nearly $1400 in A/C repairs that did not completely fix the issue I brought it in for, I was offered to either roll the dice and spend another $400 on a “possible” fix OR take it to the dealership. On top of that, they seem to not mind damaging vehicles because as the manager stated “well it has 220k miles”. That’s statement isn’t untrue as the vehicle does have mileage, but I brought it in to get it fixed not have more things broken. In the end they broke my hood latch, damaged the plastic trim and radiator support while trying to caveman the latch free with a pry bar, and I gave me a half working AC system. I suppose it’s my fault for trusting a franchise style shop. Unfortunately there’s really no course of action other than a negative, completely honest review.
Sandy Chavez
★★★★★
a month ago
I'm doing the posting as My Husband & Son never do Reviews. But I feel it's important when you do receive Exceptional Service. My Husbands 2015 Ford Taurus Defroster not working for awhile....He noticed right by our house and went to get a quote. He dropped off car for a quote and it did take 4 days but they did indicate it would take awhile as they were really booked. They gave quote, pretty reasonable nowadays, & fixed the car. We waited to see how they did on my Husbands Taurus to then take my Son's 2019 Taurus as Heat not working. They did complete his at a faster turnaround and again, very Reasonable Quote and fixed the issue My Husband was impressed he spoke with, Cesar, I think the Manager, and both very happy with results! And kudos for being just down the Street .. Great Service & Reasonable Prices always a Win Win Situation
