Land Rover Naperville Service

Leslie Gauff

★★★★★

2 years ago

My service advisor Ernie is the ultimate professional. It's a pleasure to do business at LANDOVER. Thanks Ernie

Paul Coley

★★★★★

a year ago

Service advisor was very professional and courteous. Service tech was thorough. Will definitely return for continued service.

Darlene Nowotny

★★★★★

2 years ago

Thanks to Stephen in the service department for providing me with a loaner, keeping me informed on the progress of the work, and making sure I was always satisfied with my vehicles final outcome & performance.

Robert Poundstone

★★★★★

a year ago

Excellent service advisor, clearly explained my vehicle issue including a detail showing me what was going on with my SUV.

Andrew Craig

★☆☆☆☆

2 years ago

Well, I wish the Patrick Promise was a positive experience for me, an agreement with a gentleman's handshake with the head of sales just wasn't enough at Patrick Jaguar & Land Rover in Naperville. Tommy or Hanley, please do the right thing here.

Gemma Rosenbloom

★★★★★

11 months ago

Excellent, excellent, excellent! From the service advisor, Ernie B. and everything else in between. This is true service!

Atlantis Williams

★★★★★

2 years ago

Thanks to the service manager Tony P, he has great customer service skills! Very attentive when it comes to my car he makes sure everything is done right. Thank you so much!

Maurice Macklin

★★★★★

2 years ago

The service department which includes the front desk personnel is exceptional. They provide a sense of comfort when you arrive with a personal touch of appreciation. Always a great experience.

Pat Sanchez

★★★★★

3 years ago

Matt Herzog fixed my Range Rover Sport after getting nowhere with other Land Rover service centers. It was a complex issue and he gave a loaner while they worked on the car. Now it drives like a dream. Thank you, Matt!

Jokubas Dinsmonas

★★★★★

3 years ago

Had my 2016 Jaguar F type serviced here about a year ago and loved the service and professionalism. Sent a video of the services completed and very nice people to work with. Thank you Jaguar Land Rover Naperville!

Valerie Govan

★★★★★

a year ago

Another great experience with Jaguar Land Rover Naperville. This is my 3rd visit and 3rd 5- star review. Everyone in the service department is excellent and you know they care about more than money!

melissa laker

★★★★★

5 years ago

I cannot day enough about the service I always get at Patrick Land River Jaguar. Ernie and Matt in service are extra special. They have always given me the best customer service above and beyond! They are so good about corresponding and keeping me up to date on what is happening and the work being done. I’m always set up with a nice loaner so I don’t have to wait. I highly recommend this dealership to everybody. Melissa Laker Glen Ellyn

Rebecca ledbetter

★★★★★

2 years ago

Ernie in service is the best at the Land Rover of Naperville. He seems to really care about the customer and vehicle needs. He explains the potential issues and the service and when the vehicle is finished, he takes the time to walk you through what was completed and confirm all is working well. I appreciate his client service. The filled chip in the windshield by the service team was also done nicely, the chip is hardly noticeable.

Michael Scholle

★★★★★

a year ago

Great service! Very thorough technicians that send you a video overview of your service visit. Decent waiting area with free coffee and water. Basic oil change and checkup was $250, but our Velar requires oil changes every 15,000 miles! There was zero upselling and all the people there were very nice. I waited for the vehicle and opted out of the free wash, because it takes an hour and their washer scratches the plastic accents on the vehicle -FACT! We bought this new at this same dealer. I saw the truck before the wash and it was gorgeous! Then they washed it and plastic panels on the pillars were terribly micro-scratched. My eye catches these things and it’s a curse.

Terry Haynes

★★★★★

3 months ago

Excellent customer service Kella service advisor was ultimate professional. Vehicle was serviced to perfection

Sean StClair

★★★★★

3 months ago

Great service technicians especially Ernesto Patrick is lucky to have such a courteous service professional. I drive an extra 45 minutes bypassing several other Land Rover dealerships for the Patrick service.

Tyrone Smith

★★★★★

3 months ago

Ernie is great as usual!! I’ve taken my truck there for many services: oil change, rim repair, tire replacement, engine repair etc, etc!! First class experience!!