Sterling Automotive Repair

Jerry Rongner

★★★★★

11 years ago

I have been going to Sterling Auto for about three years .Fonda and his team were amazing and they always provided excellent service. I recently took my car in for service and they took care of me just like in the past. I'm confident John and his team will continue the good service that I experienced in the past. I go to Sterling Auto because they treat me as if I was family.

Julie Wulf

★★★★★

9 years ago

Fantastic experience & customer service. Was in town for the day from out of state visiting my 70-something yr old father who told me he did not have working a/c in his older car. John accommodated an unscheduled lookover of the air conditioning to advise of the problem. It ended up being a few broken parts so he ordered the parts promptly & ended up fixing it same day! On a busy Saturday!!! Appreciated Cindy & John's honesty and professional customer service! Shop & waiting area was clean. And as an added bonus provides FREE nationwide roadside assistance with their warrantied repairs! Highly recommend this shop!

Hui Tang

★★★★★

7 years ago

I know my old car might have many problems, but they sure fixed the problem I wanted to fix. I could immediately feel the difference after the work - the car was so quiet that for a moment I wondered if I turned on the car. They might not be magicians, but they are real mechanic! Plus, what a lovely place to have your auto repair work done! Highly recommended!

Sharon Fessler

★★★★★

4 years ago

So grateful for this shop! My hood latch broke while driving down 88 taking my grandparents to a doctor's appointment. They were able to squeeze me in and get it fixed within 10 minutes so I could get back on the road safely. Very friendly and helpful!

Harold Ohrwall

★★★★★

8 years ago

Sterling Automotive is my choice auto repair shop. My wife and I have been going there for the past 6 years with our various vehicles. John and his team provide excellent quality service at a competitive cost. When I take my car in I can count on them to make sure the problem is fixed.

Mark McCausland

★★★★★

12 years ago

From the friendly young lady at the reception desk, to the informative and helpful mechanic, to the very comfortable waiting area, my experience with Sterling Automotive was superb. I needed new front brake pads and rotors, the whole job was completed within 2 hours, and the pricing was very reasonable. I definitely recommend Sterling Automotive.

Robert Flikkema

★★★★★

8 years ago

I have been getting oil changes at Sterling for about a year now and I am always extremely satisfied with the cost and service. My experience today took that satisfaction to a new level. I know very little about cars and the only time I know when to go in for an oil change is when I either hit the mileage number or the date on the little sticker they give me after the last one. Today I was 1,500 miles under the mileage number but 3 months over the date. I figured I should schedule an oil change based on being over the date so I scheduled an appointment with Sterling. The worker started working on my car and after a few minutes came back into the lobby and told me I didn't need a change because I was so far under the mileage number and my oil was still clean. He could have easily done the oil change and taken my money but chose to be honest about the status of my car. This is without a doubt the best auto-repair shop I've been to and I will be recommending Sterling to all my friends who are in need of auto work.

Stacie Alden

★★★★★

12 years ago

I don't know how someone could give Sterling anything less than a five-star rating. I am a single woman, so it's hard to find an automotive repair shop that I feel I can trust. Well, I have been a customer here for over 16 years, so that should tell you something. I have always been very happy with the service I've received and never felt I was being pushed into having service done that I didn't really need. They are very friendly and accommodating when I wait for service. They even offer to drive me back home or to my office so I don't have to wait. Pricing has always been fair. I would recommend Sterling to anyone; and I do all the time!

Brian Colvin

★★★★★

10 years ago

The service from Sterling was great. The quoted price was exactly what I was charged, so thankfully no surprises. I got 4 new brand name tires and an alignment for a great price, and I know they were installed by experienced techs. I will be going there again when my car needs to be repaired.

Mark Heumann

★☆☆☆☆

12 years ago

I had my car towed to Sterling because it was close to where I was broken down and because I read a lot of positive reviews. Please don't believe the positive reviews!!!! They were really nice and accomidating a first, but things changed when they couldn't fix my car properly. Before I allowed them to work on my car I asked them specifically if what they were proposing would fix my car and they said yes. I mentioned this to them because I didn't want to dump a bunch of money into it, otherwise I would use that money towards a new vehicle. This just proves their greed and overpriced rates. Long story short, I had to bring my car back 4 times and they still couldn't get it fixed. They let me use their company truck a couple of times, but after the first time they told me I had to fill it with gas otherwise they'd charge me. This was their fault that I brought it back so many times....what about the gas I had to spend going back and forth several times! Then they determined that they needed to fix something else AND they were going to charge me with no discounts whatsoever. Remember, they guaranteed me it would be fixed the first time. I ended up getting rid of the car, but want people to know that this company is overpriced, not willing to stand behind their work and hard to work with! This is all based on my experience and is my opinion, but do yourself a favor, save the headache and go somewhere with a good reputation!

Jui-Hwa Rachel Tsai

★★★★★

Edited 6 years ago

Sterling is the most reliable & honesty auto repair shop in IL. Every time the owner Mark is very patiently answer all the questions relate to the issues of our car & he is very knowledgeable of any car. Front desk Basia nice, polite. The repair price is reasonable. Highly recommend Sterling for anyone needs car repair.

Deb K-R

★★★★★

8 years ago

We have been taking our cars to Sterling Auto Repair for several years and have always been very happy with the quality of work and the integrity of the staff. They were recommended from a friend and our first experience was when our air conditioner died on our Toyota Highlander Hybrid. We originally took it to the Toyota dealer and they told us we needed an entire new system for $5000! We then took the car to Sterling and they did the repair for $350-- we did not need a new system as the dealer had told us! Since then, we continue to take our cars to Sterling and have been very satisfied with the quality of work at a fair price.

Truth

★★★★★

7 years ago

Always a great experience!! The owners are fantastic people and its an excellent business. If you go to any other service/repair center they will over charge you for every little thing! If Sterling Automotive can fix something for your vehicle they will and with great quality work at a great price! Much recommend!

Walter R

★★★★★

3 years ago

I grew up working on my own cars. Today, cars are much more complicated and not as easy to repair at home. Over the years have tried many different mechanics trying to find the right garage. I've been a repeat customer at Sterling for years now. Why? Because they they are honest about their business. They do a 30 point inspection with their maintenance and never try to upsell services for the sake of making extra money. Because if an issue can be fixed with something simple like cleaning a filter or sensor verses replacing expensive parts, they will clean the part and return the car working many times without charge. Understanding that car maintenance can be tricky, there can be delays, and sometimes the wrong parts can be sent to the garage, if there is an issue, they take responsibility for the problem and don't add additional costs to correct the problem. And I've never had an issue with their quality of work. I recommend trying them out.

Tiffany Tyler

★★★★★

7 years ago

We absolutely love Sterling! Their warranty is awesome and they are always so welcoming and treat you as part of their family. I would highly recommend you give them a try. Pros: Warranty Quality of work Reasonably priced Cons: Sometimes it's really difficult to get an appointment. Although this is not a con for the company sometimes it is for me. However they do offer a drop off service. This is where you can drop your car off at your convenience and put your keys in a secured box. No worries they will not fix anything until they speak with you. Overall they are well worth the wait. So go ahead schedule you an appointment today!!!!

Dilip Patel

★★★★★

2 years ago

The best and only care care shop that I would recommend for everyone! Marcus has always been there for all my auto needs. He is honest and fair and has provided a lot of comprehensive services for my German vehicles. Recently, I had an issue out of town and the local shop could not determine the problem. So I transported my car 150miles to Sterling for the proper diagnosis and repair. No distance is to be too far for a honest dependable service. Thanks.

USMC WHITE

★★☆☆☆

8 years ago

I feel as if i was overpriced and the quality of work performed wasn't the best as well. i had to go to another repair shop right after my car was released from Sterling Automotive to fix the problems that Sterling should have fixed in the first place