Huffines Hyundai Plano Service

Prarthit Mehra

★★★★★

a month ago

I had my car serviced here, and booking the appointment was super easy by calling. I was just wondering if they could add an option on their online booking portal for a “Hyundai Complimentary Service”? I couldn’t find it, so I had to call in. On the day of the service, I was in and out in about an hour, as the associate had told me. Plus, they have lots of snacks in the waiting area. The staff is friendly and works quickly.

Jesse Gonzalez

★★★★★

3 weeks ago

Moose has been great over several visits! Always professional, efficient and polite. Explained what the problem was, what was needed, what the process would be. Will ask for him again and will recommend him to my friends.

Michael Wood

★★★★★

2 months ago

I had an appointment for a recall on my 2018 Elantra gt. Ended up driving away with a 2026 Hyundai Tucson. Loving a new car now. Thank you Mo in service and Kevin over in sales.

M Kh

★★★☆☆

Edited 2 months ago

Update: They refunded me and offered a free oil change, so I appreciate that. But once a shop burns your trust, it’s hard to come back—I’m not comfortable returning for service. _____________ I only went to Huffines because my vehicle had a recall. If not for that, I would never step foot here. They quoted me hundreds of dollars in unnecessary repairs, claiming suspension/camber issues that supposedly required parts. They also recommended two additional services that were presented as important but later turned out to be completely unnecessary. I took the car to an independent alignment shop for a second opinion. The result? Everything was adjustable and corrected with a standard alignment for about $200. No parts. No extra services. No scare tactics. The alignment printout from the second shop clearly shows the camber and toe were brought fully within factory specification — proving Huffines’ recommendations were not required. This experience completely destroyed my trust. It felt like upselling and exaggeration rather than honest diagnostics. Once a shop shows they’re willing to inflate problems, it’s hard to believe anything else they say. If you’re out of warranty or coming in for anything other than a recall, get a second opinion before approving any work here. I won’t be returning unless I’m forced to for another recall.

Johanna Q

★★★★★

2 months ago

Huffines Hyundai - Plano has the best customer service ever! Excellent customer service from every department. From the minute you walk in you are treated with respect. I have another Hyundai service 17 mins from my home and would rather take the longer drive to Plano. Thanks Luke for assisting us with our service. Thanks Huffines for being reliable!

Harish Marineni

★★★★★

3 months ago

Booking an appointment was easy. Executive received me and proved all required support. Have space to work with laptops. My car second servicing was done within 2hrs. This has snacks, coffee machine and restroom facilities. Everything was nice. Appreciate the staff who were supportive.

Char Keller

★★★★★

a month ago

Luke was very accommodating and kept me informed as my vehicle was being serviced. Very knowledge of the extended warranty questions and recommendations that I inquired about. As always, coffee and treats were appreciated and enjoyed in the lounge

Matthew Chapman

★★★☆☆

4 months ago

Honestly, three stars is probably too generous. Ordered tires from this place because they had a deal going on when I got my oil changed. Five days later, realized my tires weren’t even installed when I took my car to a Discount Tire, even though I was charged for them AND the labor for having them installed. Fortunately, the team was kind enough to offer me a full refund, so I can’t be too upset. However, I have never, in ALL my years of driving, ran into this issue. If I hadn’t gotten my wheels checked at a Discount Tire (which I only did because the front right tire had a regular leak in it) I could’ve gone weeks, even MONTHS without knowing my tires were never replaced! My advice for this place? Pay at your own risk. The people are very nice, but the quality of service provided is questionable at best. And if you ever buy tires from them, make sure they were actually mounted!

KALPESH PATEL

★★★★★

2 months ago

I had an outstanding experience working with Evan at Huffines Hyundai. He was incredibly thorough, taking the time to explain every detail clearly so I felt completely confident in my decisions. His responsiveness was impressive, always getting back to me quickly, and his genuine eagerness to help made the entire process seamless and stress-free. If you're looking for professional and attentive service, I highly recommend asking for Evan!

Paul Tegasan

★★☆☆☆

2 months ago

Clean and nice waiting room but with hidden fee. it should be 4 or 5 start but see below: Done oil change and transmission fluid exchange. total $439.90 which is reasonable, but they added "Shop Charge" for $40 (flat out 10% of the service). I asked and they said to cover unitemizable shop supplies like rags, cleaners, gloves, and floor mats, though some argue it's also a profit center, and it should ideally be disclosed upfront before work begins. And it should be capped at maybe $20-$30, and not flat out 10%.

Lauren

★★★★★

5 months ago

My two experiences with Matthew have been exceptional. He first helped me when I bought a used lemon from a dealer and they made me take it to the service center for repair. Matthew walked me through everything and even helped me explain the issues to the used car dealer. He was so patient and went out of his way to help me. I ended up returning that car and buying a new one from Hyundai. I took it in today for a service. Once again, Matthew went above and beyond to provide excellent service. I was told by the salesman and the front desk that oil changes were covered as part of my warranty ( they aren't) but Matthew comped my service because of the incorrect information. He is wonderful and I would highly recommend Huffines because of him

Alan Williams

★★★★★

2 months ago

Evan and the entire "check in" crew were on top of everything. Add the outstanding attention and friendly atmosphere of the mechanics and the service was far far above average for a dealership experience. Glad I chose Huffines for my primary vehicle care.

Carl Garrett

★★★★★

a month ago

Had my vehicle in for a service appointment. Luke was my advisor, very helpful and knowledgeable. Another great experience at Huffines Plano. Keep up the great work.

Pat Pilney

★★★★★

2 months ago

I’ve purchased four Hyundais from Huffines since 2007 and my experience with both their sales and service departments has been outstanding. The recent problem with the horns on my Santa Fe was diagnosed promptly and both were replaced while I relaxed in your ultra comfortable waiting area. Well done!

Anita Mckernan

★★★★★

2 months ago

I spoke with my service advisor Anny, about being told that at purchase my regular maintenance was free for the first 3 years. She explained that only the first 4 oil changes are covered plus tire rotation and nothing else. I told her that was not explained to me at purchase. Huffines, please tell your sales people to make sure and discuss this in detail with buyers. No one likes surprises like this. BTW, Anny is a gem!

Ulysses Wright

★★★★★

a month ago

It's a great dealership.I've been going there for twenty five years now. Service guys are great. The lounge you wait is great and comfortable. I'm

Dean “Ghostfacedrillah” Mason

★★★★★

a month ago

I truly love bringing our car to Hyundai to get our Genisis worked on and the best part about my experience was my personal auto concierge Luke Rodger's, every time we come to Hyundai Plano Mr. Rodgers gives my wife and I the best service we have ever had in any service department, he makes sure our every need is met "Thank you very much Luke Rodgers" and the waiting area is the best and the auto technicians were awesome...thank you very much Hyundai 👏🏾👏🏾👏🏾👏🏾👏🏾