Huffines Hyundai Plano Service

Pat Pilney

★★★★★

2 months ago

I’ve purchased four Hyundais from Huffines since 2007 and my experience with both their sales and service departments has been outstanding. The recent problem with the horns on my Santa Fe was diagnosed promptly and both were replaced while I relaxed in your ultra comfortable waiting area. Well done!

Carl Garrett

★★★★★

a month ago

Had my vehicle in for a service appointment. Luke was my advisor, very helpful and knowledgeable. Another great experience at Huffines Plano. Keep up the great work.

Alan Williams

★★★★★

2 months ago

Evan and the entire "check in" crew were on top of everything. Add the outstanding attention and friendly atmosphere of the mechanics and the service was far far above average for a dealership experience. Glad I chose Huffines for my primary vehicle care.

Lauren

★★★★★

5 months ago

My two experiences with Matthew have been exceptional. He first helped me when I bought a used lemon from a dealer and they made me take it to the service center for repair. Matthew walked me through everything and even helped me explain the issues to the used car dealer. He was so patient and went out of his way to help me. I ended up returning that car and buying a new one from Hyundai. I took it in today for a service. Once again, Matthew went above and beyond to provide excellent service. I was told by the salesman and the front desk that oil changes were covered as part of my warranty ( they aren't) but Matthew comped my service because of the incorrect information. He is wonderful and I would highly recommend Huffines because of him

Paul Tegasan

★★☆☆☆

2 months ago

Clean and nice waiting room but with hidden fee. it should be 4 or 5 start but see below: Done oil change and transmission fluid exchange. total $439.90 which is reasonable, but they added "Shop Charge" for $40 (flat out 10% of the service). I asked and they said to cover unitemizable shop supplies like rags, cleaners, gloves, and floor mats, though some argue it's also a profit center, and it should ideally be disclosed upfront before work begins. And it should be capped at maybe $20-$30, and not flat out 10%.

KALPESH PATEL

★★★★★

2 months ago

I had an outstanding experience working with Evan at Huffines Hyundai. He was incredibly thorough, taking the time to explain every detail clearly so I felt completely confident in my decisions. His responsiveness was impressive, always getting back to me quickly, and his genuine eagerness to help made the entire process seamless and stress-free. If you're looking for professional and attentive service, I highly recommend asking for Evan!

Matthew Chapman

★★★☆☆

4 months ago

Honestly, three stars is probably too generous. Ordered tires from this place because they had a deal going on when I got my oil changed. Five days later, realized my tires weren’t even installed when I took my car to a Discount Tire, even though I was charged for them AND the labor for having them installed. Fortunately, the team was kind enough to offer me a full refund, so I can’t be too upset. However, I have never, in ALL my years of driving, ran into this issue. If I hadn’t gotten my wheels checked at a Discount Tire (which I only did because the front right tire had a regular leak in it) I could’ve gone weeks, even MONTHS without knowing my tires were never replaced! My advice for this place? Pay at your own risk. The people are very nice, but the quality of service provided is questionable at best. And if you ever buy tires from them, make sure they were actually mounted!

Char Keller

★★★★★

a month ago

Luke was very accommodating and kept me informed as my vehicle was being serviced. Very knowledge of the extended warranty questions and recommendations that I inquired about. As always, coffee and treats were appreciated and enjoyed in the lounge

Harish Marineni

★★★★★

3 months ago

Booking an appointment was easy. Executive received me and proved all required support. Have space to work with laptops. My car second servicing was done within 2hrs. This has snacks, coffee machine and restroom facilities. Everything was nice. Appreciate the staff who were supportive.

Johanna Q

★★★★★

2 months ago

Huffines Hyundai - Plano has the best customer service ever! Excellent customer service from every department. From the minute you walk in you are treated with respect. I have another Hyundai service 17 mins from my home and would rather take the longer drive to Plano. Thanks Luke for assisting us with our service. Thanks Huffines for being reliable!

M Kh

★★★☆☆

Edited 2 months ago

Update: They refunded me and offered a free oil change, so I appreciate that. But once a shop burns your trust, it’s hard to come back—I’m not comfortable returning for service. _____________ I only went to Huffines because my vehicle had a recall. If not for that, I would never step foot here. They quoted me hundreds of dollars in unnecessary repairs, claiming suspension/camber issues that supposedly required parts. They also recommended two additional services that were presented as important but later turned out to be completely unnecessary. I took the car to an independent alignment shop for a second opinion. The result? Everything was adjustable and corrected with a standard alignment for about $200. No parts. No extra services. No scare tactics. The alignment printout from the second shop clearly shows the camber and toe were brought fully within factory specification — proving Huffines’ recommendations were not required. This experience completely destroyed my trust. It felt like upselling and exaggeration rather than honest diagnostics. Once a shop shows they’re willing to inflate problems, it’s hard to believe anything else they say. If you’re out of warranty or coming in for anything other than a recall, get a second opinion before approving any work here. I won’t be returning unless I’m forced to for another recall.

Michael Wood

★★★★★

2 months ago

I had an appointment for a recall on my 2018 Elantra gt. Ended up driving away with a 2026 Hyundai Tucson. Loving a new car now. Thank you Mo in service and Kevin over in sales.

Jesse Gonzalez

★★★★★

3 weeks ago

Moose has been great over several visits! Always professional, efficient and polite. Explained what the problem was, what was needed, what the process would be. Will ask for him again and will recommend him to my friends.

Prarthit Mehra

★★★★★

a month ago

I had my car serviced here, and booking the appointment was super easy by calling. I was just wondering if they could add an option on their online booking portal for a “Hyundai Complimentary Service”? I couldn’t find it, so I had to call in. On the day of the service, I was in and out in about an hour, as the associate had told me. Plus, they have lots of snacks in the waiting area. The staff is friendly and works quickly.

Anthony Ucella

★★★★☆

2 months ago

I received my car with a damaged shift knob the other day, and raised concern about it with the parts provider. I was unable to resolve the issue and left a review expressing my concern. They contacted me less than 24 hours later and assured me they ordered a replacement part and would get me as soon as it arrived. I appreciate their honesty and immediacy to address my concerns.

S K

★★★★★

3 weeks ago

Came here for a routine maintenance. Second time visit, and so far, I still enjoy stopping by. As soon as you drive in, you're greeted by a friendly staff immediately checking you in and service advisor walks you through thoroughly and explains to you about the service that will be done to the car. All issues are addressed promptly, and I especially love the process where if additional service is needed, they send it to your email and text with video explaining the issue. If you want it resolved at the time of your service, you can just simply approve it via email or text or choose to have it done next time, without having a pushy advisor talking you into having it done immediately and spending extra bucks for an unexpected issue. Lobby was clean with snack bar and coffee provided. All in all, I'm happy with my experience here and will definitely come back next time.

Joy Lee

★★★★★

3 weeks ago

Luke and Evan were my service advisors, and they were both incredibly friendly and helpful throughout the entire process. I brought in my Ioniq 6 and Tucson PHEV for service, and everything was handled smoothly and professionally. They kept me informed, took great care of the cars, and made the whole experience very easy and pleasant. Out of all the dealership service centers I’ve visited, this has been the best one. Thank you for the excellent service!